Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi everybody, I want to print a report using perform print report through a bussines rule. I will appreciate your help.

Good day community. Has anyone seen a solution for this:A field engineer team have contracts where they are given a variable end of shift time (so customer work can be made to fit). The hours +/- hours worked then need to be +/- adjusted across the next days so they are in the contractual limits.  Do you see any of the IFS product set doing this, or would a WFM like Verint be required ?  Thanks !

In FSM Release: 6 Update 17 there is a “generic” image (328?) shown (icon_path is empty, so assuming this is some default image) on the Shortcut menu for several items such as codes, app params, etc. I want to change these to different images in the Image Library. Too many of the same generic image in the Shortcut bar!I went into My Settings, Shortcut_Toolbar/SavedShortCuts, double-clicked the Value field to display all of the XML, and changed the empty images there to image numbers I want to use. I then clicked SAVE, refreshed, refreshed cache, logged out, and logged back in. Unfortunately the XML reverts to the prior XML before my changes were made. I’ve tried to trace whatever is stopping my XML changes from “sticking” but haven’t found the culprit yet. Any thoughts? Thanks!

Hi all, How to grant a permission set to a custom page which there is a just Data Source information? Best Regards,Ozge

Hi AllText and Label are translated in any language by the message id. How these two fields (Text/Label and Message id ) are linked to each other?We want to see this link because we create customize User_def field Message _ID  for Answer Feed back to translate Answer Feedback but we are not able to find any place where we link this two fields. Till now there is no baseline message ID field available for answer feedback .

Hi,We're currently on FSM 5.7u11 and trying to force the Server and Client to use the TLS1.2 protocols.Our Infrastructure team has done this via IISCrypto and group policies.Whilst testing we're seeing some of the MPM's return an exception.        <severity>ERROR</severity>        <message>[DBNETLIB][ConnectionOpen (SECCreateCredentials()).]SSL Security error.</message>        We have installed and updated a Microsoft OLE DB Driver for SQL Server to use: "Provider=MSOLEDBSQL19" onto the Application server to allow it to communicate with the DB for a specific process.This resolved one issue, but we're still seeing more exceptions when testing in the client and calling MPM's.        The feedback we got back from support was that this line of code 'ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12 | SecurityProtocolType.Tls11 | SecurityProtocolType.Tls;' is what is needed to support TLS1.2, and that it is present in FSM5.7u11.Could this therefore be

Dear Experts:We have observed PM Tasks generations to be very slow in FSM also, the environment being slow intermittently. Do we have any performance baseline definitions for FSM to compare the behavior?Also, we have observed this is happening every day at a particular time period, there the utilization spikes on the environment.  How we can Track the cause? Thank You,Kasun

Good Morning - A Service Quotation has been raised for a customer in Euros however the Quotation letter is showing as £ -  Is there a way the Euro can be updated onto the quote letter - Many thanks for your help.

Hello,I am currently working on a FSM-PSO solution where the field technicians of the client work on an external custom app. The field tech is gonna have a number of tasks pre-allocated sent by PSO at the start of the day and as he completes one, more are sent. Everything is fine until the field tech may get sent to a place with no service (no internet and/or no phone service) for several hours and complete all the tasks assigned without being possible to communicate with PSO.In this case, there is also a scenario in which he could complete a given task(change its status offline) and go to the next one he has in his phone (previously sent). Because he is without coverage, the updates won't go to from that external legacy app to FSM and as a result PSO won't be updated with the right status therefore for PSO it would mean that he is still doing the second task and once the app goes online he will receive all the updates but potentially this will have an impact on the optimization since

Good day We started using PSO to schedule tasks yesterday. Everything was working correctly with tasks committing according to the commit rules, and newer tasks coming in and sitting the queue with “Allocated” status. A day later, and a lot of tasks that were allocated became unallocated, even though their SLA is still active, with plenty of room on the schedule to commit these tasks. The Current Allocation Value also changed to zero, where it should not be zero, but have an allocation value in accordance with the SLA. Please see the screenshot below:Previously Allocated task now Unallocated while SLA is still activeAny help with this issue would be appreciated, or any ideas for where to start investigating.

This questions were raised by a customer. Could anyone provide answers or solutions for the below questions ? Currently customer is using FSM 6u16, and is planning to upgrade to FSM6u19 (latest as of now) by end of August and FSM6u19 supports  "Any device running iOS 11 through iOS 15 (including iPadOS) is supported." 1) As you know apple will release iOS 16 in September, And I see FSM6u21 will be release in October, assume this FSM will support iOS 16?2) If we are in FSM6u19 and our iOS devices get updated to iOS16 (since we cannot control the update on our tech mobiles) will FSM iOS app will work (certain features/or will crash) ? 3) Will we get a hotfix iOS app for FSM6u19 to support iOS 16? 

Hi,My client wants to see only today task and the future 7 tasks in the mobile job list screen.Is there a standard solution for this?  Thanks

Hi Experts,Could you please advice me on process flow in FSM to have records in part_tranlog for following source_types*source_type=PU*source_type=DUAppreciate your help and response on this.Thanks in advance.Regards,Heshala

 Like for how long data should be there and archived?

When is support for iOS 16 expected in the FSMi solution?

Hello, We would like to know if it is possible to have working calendars for specific days of the year, for example, to have a calendar that only allows to allocate work on the 2nd of March and on the 4th of April. We understand that it is possible to create exceptions for specific days, but has anyone ever tried to make all days exceptions except one or two? Thans for the help.Kind Regards, Joana Machado

Is it possible to assign PM Actions to a specific technician, such that any work order generated from that PM will be assigned to him?  Also, once the work order is created, can it be assigned to someone different?We have tried using the Planned By field, but once the work order is created it can’t be changed.

Hi, what function can be called to get row from response of createInsertRequest? I have script to insert person_cal_except table.  The aim is to get row and exception_id of the new created record.. My script is like this:var newRec = {};        newRec.person_id = personId;        newRec.exception_type = exceptionType;        newRec.start_dttm = startDttm;        newRec.end_dttm = endDttm;        newRec.user_def1 = approved;        newRec.available = available;        var personCalExceptReq = createInsertRequest('person_cal_except', newRec);        var response = executeRequest(personCalExceptReq);            if (response['$type'] == 'ErrorResponse')                {            displayUserToast(getMessage('cUnabletoAddCalException','Information') + personId + '  ' + response.message,'error');           }          else          {              // alert('response' + size(response));                exceptionId = ?????? ;                // alert('exception Id: ' + exceptionId);              

In Web Client, while trying to create a new Request & search for the place, the search doesn't show any places (until specifying a search value & clearing the same).Looks like standard product behaviour, Can anyone please assist with this.

I'm using IFS FSM Mobility. How I can add radio buttons to select multiple jobs and perform any operation like change status etc.

Dear FSM Experts:Are we able to change the user permissions in the SQL databases without a typical update completely destroying our modifications? This relates to the OBDC reports – we do not wish to use a password in a string visible on the server.So we are thinking about using AAD auth and having the users auth themselves via 2FA universal authentication. We can modify the DB to add the user group and have already enabled AAD AUTH.Are there any issues in doing so? Thank you,Kasun

We created a composite field, analogous to the baseline address.full_address field. However, it does not appear on the object.In Custom metadata: Selecting (for example) the column in a hierarchy_select gives an error:<message>Table request_contact does not contain a column with name full_name as specified in the query.</message>What are we overlooking?

Dear Team, Can anyone tell me, how to get the place for stock of place for stock related place id record in stock bin sync rule.Eg:I can able to see my user’s place for stock place id record in stock bin table but i cannot able to see place for stock of place for stock of place id record (place_xref table) in stock bin sync rule. 100 is my user’s place for stock place id - this101 is my user’s place for stock of place for stock Thanks you

I'm using IFS FSM 6 smart client. How we can add drop down filter in FSM Lobby? How we can add date picker filter in fsm lobby? FSM having data source type as SQL, Query bulider, Perform and Script... Not having Info data source.

This question was raised by a FSM 6 IFS managed customer via a Support Ticket. Last week an operational user triggered multiple mass updates that resulted in the mobile message queue climbing to 4M messages. They have requested a rolling restart and believed that this queue would stopped.  As of today it looks like these messages are queued again.They have a single user that has 7K of tasks assigned to him and they need to kill that queue as these work orders were pushed in error. If we try and cancel these WO we will add tasks to the already backlogged queue. Is there a safe way to cancel these WOs? Thanks. Best regards,/Thilina