Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When is support for iOS 16 expected in the FSMi solution?

Hello, We would like to know if it is possible to have working calendars for specific days of the year, for example, to have a calendar that only allows to allocate work on the 2nd of March and on the 4th of April. We understand that it is possible to create exceptions for specific days, but has anyone ever tried to make all days exceptions except one or two? Thans for the help.Kind Regards, Joana Machado

Is it possible to assign PM Actions to a specific technician, such that any work order generated from that PM will be assigned to him?  Also, once the work order is created, can it be assigned to someone different?We have tried using the Planned By field, but once the work order is created it can’t be changed.

Hi, what function can be called to get row from response of createInsertRequest? I have script to insert person_cal_except table.  The aim is to get row and exception_id of the new created record.. My script is like this:var newRec = {};        newRec.person_id = personId;        newRec.exception_type = exceptionType;        newRec.start_dttm = startDttm;        newRec.end_dttm = endDttm;        newRec.user_def1 = approved;        newRec.available = available;        var personCalExceptReq = createInsertRequest('person_cal_except', newRec);        var response = executeRequest(personCalExceptReq);            if (response['$type'] == 'ErrorResponse')                {            displayUserToast(getMessage('cUnabletoAddCalException','Information') + personId + '  ' + response.message,'error');           }          else          {              // alert('response' + size(response));                exceptionId = ?????? ;                // alert('exception Id: ' + exceptionId);              

In Web Client, while trying to create a new Request & search for the place, the search doesn't show any places (until specifying a search value & clearing the same).Looks like standard product behaviour, Can anyone please assist with this.

I'm using IFS FSM Mobility. How I can add radio buttons to select multiple jobs and perform any operation like change status etc.

Dear FSM Experts:Are we able to change the user permissions in the SQL databases without a typical update completely destroying our modifications? This relates to the OBDC reports – we do not wish to use a password in a string visible on the server.So we are thinking about using AAD auth and having the users auth themselves via 2FA universal authentication. We can modify the DB to add the user group and have already enabled AAD AUTH.Are there any issues in doing so? Thank you,Kasun

We created a composite field, analogous to the baseline address.full_address field. However, it does not appear on the object.In Custom metadata: Selecting (for example) the column in a hierarchy_select gives an error:<message>Table request_contact does not contain a column with name full_name as specified in the query.</message>What are we overlooking?

Dear Team, Can anyone tell me, how to get the place for stock of place for stock related place id record in stock bin sync rule.Eg:I can able to see my user’s place for stock place id record in stock bin table but i cannot able to see place for stock of place for stock of place id record (place_xref table) in stock bin sync rule. 100 is my user’s place for stock place id - this101 is my user’s place for stock of place for stock Thanks you

I'm using IFS FSM 6 smart client. How we can add drop down filter in FSM Lobby? How we can add date picker filter in fsm lobby? FSM having data source type as SQL, Query bulider, Perform and Script... Not having Info data source.

This question was raised by a FSM 6 IFS managed customer via a Support Ticket. Last week an operational user triggered multiple mass updates that resulted in the mobile message queue climbing to 4M messages. They have requested a rolling restart and believed that this queue would stopped.  As of today it looks like these messages are queued again.They have a single user that has 7K of tasks assigned to him and they need to kill that queue as these work orders were pushed in error. If we try and cancel these WO we will add tasks to the already backlogged queue. Is there a safe way to cancel these WOs? Thanks. Best regards,/Thilina

Hi, I am trying to achieve filtering person based on same access group of current-user logging in. E.g.User login: JSTECH Access group: 00301 User can only see persons who are in access-group = 00301 FYI, we don’t define access group in Role. Any thoughts on how to achieve the result?  

Hi,My client is using FSM meter configuration, need to display if a task is with a meter or not in the job list screen in mobile.Is there a standard solution for this?  Thanks in advance 

Dear Team,Can anyone tell me, how to display last 5 records for product service history in mobile Thanks you

Hello,I wonder if there is any major release planned for PSO. Isn't it usually released 2 times a year?

We have a customer who would like to have the requests searched based on date range and not type.  What is available is:The greater than and smaller than operators can be used in combination with “+” keyword to combine multiple search criteria.EG: To search Requests created between 4/21/2022 and 4/23/2022, the following keyword can be used in created date field{>4/21/2022 12:00 AM+<4/23/2022 12:00 AM} What customer wants is two different fields and them selecting the dates via a Calendar in Smart Client Advance Search section on Request. Is that option available in FSM or is there a way it can be done?

The header on the PLACE screen in FSM 6u19 allows changing to a different label expression, but when the label result is longer than about half the screen, it is truncated.Our configured screen has only one visible button in the header (Save), so there is still lots of room left over to the right side.Example of how it displays on screenAs a guess, I have tried inserting a <label_percent> tag in the screen XML <header_def>, by analogy to the <column_def>, but then FSM automatically removes that tag upon saving. Directly entering a width for the whole panel doesn’t affect the fraction of space given to the label versus the buttons. Is there a way to increase the horizontal percentage of this label?

Hi Experts, In integration monitor schedules, we can configure the folder listener option as below.  As per my understanding, we can use only xml and csv file to process as inbounds since the data connectors are only available for CSV and XML.Example - If the customer added the excel file to the specific inbound folder, is there a way for us to process that?OR else we need to ask from customer to provide the csv or xml file? Appreciate your valuable inputs to this. Thanks,Hasara

Moving from Manual Planning to Auto Planning . How did you change your Planners Job description / role profile to meet the Exception handling rather than Planning dose anyone have  role profiles, that you are willing to share, to help us understand the changes we need to make 

Dear Team, Can anyone tell me Is there any possibility for doing the below steps in configuration. In Task screen, while changing the task status the report needs to be generated automatically and the generated report needs to be attached under attachment tab. Thank you

Dear Team, Can anyone tell me Is there any possibility to get the serial id in real time in mobile after raising the part need without doing shipment and receiving in mobile.  Thank you

Does anyone know why we can only sort lists by certain columns when clicking the column header?We would like the ability to sort the schedule board task list by city, but clicking the city column header doesn’t sort the list.  Clicking other columns on the same screen such as “Description” will sort the list.

Hi Experts, Is there a way to access the xpath values(XML inbound message xpath values) in Processes XML message tab? I have tried multiple scenarios by changing the execution points and changing the xpath definitions as below. <update_place>  <place>    <place_id>1233</place_id>    <user_def5>{xpath('name')}</user_def5>    <update />  </place></update_place> {xpath{‘//name’)}{xpath:name} As per my investigation, this customer requirement is not possible.Appreciate your input for this. Thanks,Hasara

Hi Experts, Is there a way to access the return values of the Processes in another process in integration?(As same as we use in the mapping tab? {functionname:return value}) Example Process 1 - function - creates a unique identifierProcess 2 - access the value return by the Process 1  I know that we can use some workaround by saving this value to another user def field and accessing it. But the customer wants to check whether there is a direct way to do it. This is not possible as per my understanding.Highly appreciate your feedback on this. Thanks,Hasara

Hi all, I am using IFS Release 6, Ver 18.I have a custom Lookup screen. I have added a user_def field as checkbox type in one of the listed columns.  My question is how do I save inputs to this checkbox field from the lookup screen? Inputs meaning, when I check the box.When I click save, I get “no changes to save” message.