Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dear Team,Can anyone tell me, how to display last 5 records for product service history in mobile Thanks you

Hello,I wonder if there is any major release planned for PSO. Isn't it usually released 2 times a year?

We have a customer who would like to have the requests searched based on date range and not type.  What is available is:The greater than and smaller than operators can be used in combination with “+” keyword to combine multiple search criteria.EG: To search Requests created between 4/21/2022 and 4/23/2022, the following keyword can be used in created date field{>4/21/2022 12:00 AM+<4/23/2022 12:00 AM} What customer wants is two different fields and them selecting the dates via a Calendar in Smart Client Advance Search section on Request. Is that option available in FSM or is there a way it can be done?

The header on the PLACE screen in FSM 6u19 allows changing to a different label expression, but when the label result is longer than about half the screen, it is truncated.Our configured screen has only one visible button in the header (Save), so there is still lots of room left over to the right side.Example of how it displays on screenAs a guess, I have tried inserting a <label_percent> tag in the screen XML <header_def>, by analogy to the <column_def>, but then FSM automatically removes that tag upon saving. Directly entering a width for the whole panel doesn’t affect the fraction of space given to the label versus the buttons. Is there a way to increase the horizontal percentage of this label?

Hi Experts, In integration monitor schedules, we can configure the folder listener option as below.  As per my understanding, we can use only xml and csv file to process as inbounds since the data connectors are only available for CSV and XML.Example - If the customer added the excel file to the specific inbound folder, is there a way for us to process that?OR else we need to ask from customer to provide the csv or xml file? Appreciate your valuable inputs to this. Thanks,Hasara

Moving from Manual Planning to Auto Planning . How did you change your Planners Job description / role profile to meet the Exception handling rather than Planning dose anyone have  role profiles, that you are willing to share, to help us understand the changes we need to make 

Dear Team, Can anyone tell me Is there any possibility for doing the below steps in configuration. In Task screen, while changing the task status the report needs to be generated automatically and the generated report needs to be attached under attachment tab. Thank you

Dear Team, Can anyone tell me Is there any possibility to get the serial id in real time in mobile after raising the part need without doing shipment and receiving in mobile.  Thank you

Does anyone know why we can only sort lists by certain columns when clicking the column header?We would like the ability to sort the schedule board task list by city, but clicking the city column header doesn’t sort the list.  Clicking other columns on the same screen such as “Description” will sort the list.

Hi Experts, Is there a way to access the xpath values(XML inbound message xpath values) in Processes XML message tab? I have tried multiple scenarios by changing the execution points and changing the xpath definitions as below. <update_place>  <place>    <place_id>1233</place_id>    <user_def5>{xpath('name')}</user_def5>    <update />  </place></update_place> {xpath{‘//name’)}{xpath:name} As per my investigation, this customer requirement is not possible.Appreciate your input for this. Thanks,Hasara

Hi Experts, Is there a way to access the return values of the Processes in another process in integration?(As same as we use in the mapping tab? {functionname:return value}) Example Process 1 - function - creates a unique identifierProcess 2 - access the value return by the Process 1  I know that we can use some workaround by saving this value to another user def field and accessing it. But the customer wants to check whether there is a direct way to do it. This is not possible as per my understanding.Highly appreciate your feedback on this. Thanks,Hasara

Hi all, I am using IFS Release 6, Ver 18.I have a custom Lookup screen. I have added a user_def field as checkbox type in one of the listed columns.  My question is how do I save inputs to this checkbox field from the lookup screen? Inputs meaning, when I check the box.When I click save, I get “no changes to save” message. 

a health check has been performed on our environment. Some of results showed this recommendation: The XML_Message of one of the BRs is:<perform_batch><sequential_dependent><hierarchy_select result_name="select_result1">   <primary_table>contract</primary_table>  <attrs>    <attr>contract.*</attr>  </attrs>  <from>    <table>contract</table>  </from>  <where>    <data_constraint>      <constraint>        <left_operand>contract.place_id_bill_to</left_operand>        <operator>eq</operator>        <right_operand>@place_id_owned_by</right_operand>      </constraint>    </data_constraint>  </where></hierarchy_select><update_contr_product>  <contr_product>    <contract_id xpath_node="//contract_hierarchy_select_result[@result_name='select_result1']/contract/contract_id" />    <contract_version xpath_node="//contract_h

Hi Experts,There is a requirement from customer that they need to rollback the entire transaction if any issue occurs during the transaction. Example - Inbound integrationCreate task/place/requestIssue occurred during place creation. Roll back task, request also with the place entity rollback process They need to rollback whole parent/child creation/update if any issue is occurred during the inbound integration phase.Any idea about this? Thanks and regards,Hasara 

Hi Experts, There is a requirement to automate the process to upload the data from external DB(SAP) into IFS FSM DB. I know that we can use folder listener to achieve this requirement.Is there a better way to achieve this than folder listener option? Thanks,Hasara

Currently a notification message has been set-up to send a specific report that is triggered by a combination of Monitor Schedules and Business Rule. Is it possible to display the contents of the report in the e-mail body instead of only as an attachment. The request is to display contents of the report in the e-mail as well as to attach the report as a Excel file. The customer is using FSM 6 V 12.Constraints: The number of rows on the excel file generated as the report is not fixed Maximum rows on the excel file cannot be predictedThe report required to be displayed in the body of the message notifications.  

Hi Experts,I am trying to use the INPUT TYPE = ‘Inbound XML’ for the inbound maps in xml map as shown below.It seems INPUT TYPE = ‘Inbound XML’ is not working but the INPUT TYPE = ‘Response XML’ is working as expected. Why inbound xml type is not working here? Are there any additional configurations that I need to do? Thanks,Hasara

Frequently getting Business Rule watch log notification in smart client even after removing all the Watch Log in the Business Rule.?Appreciate your support …..  

Hello, we implemented OAUTH2 integration to support API exchange of Customer ERP (Microsoft BC) with FSM. Customer want us to manage Client Credential as Grant Type and avoid the refresh token step (within the postman it launch the pop-up for authentication). Any recommendation on how to fulfill this? Or what can we propose to Customer to avoid the pop-up step or automating it?Please note thay are using Service Bus to orchestrate API calls.Thanks 

 Hi using the documentation guides to make pso https we are getting the following error when initializing dataset through FSM. “Could not establish trust relationship for the SSL/TLS secure channel with authority 'xxx.xxxx.xxxx:8744” PSO workbench works with https but the gateway not as it seems.

Hi Team,is there any way to generate inbound interface json/xsd definition for inbound interfaces using xml map to share it to external system.  perform inbound is generic one , it is not related xml map which we built for specific fields related to tables/hierarchy   

I am setting up PSO 6.9.0.16 on a brand new on prem VMs and i am getting the following error on SIM: Unable to connect to SIM - no remoting string found.Interesting enough is that on the server the IFS Schedule Input Manager Event log is clean  Connection string used : data source=SD01IFS-20021;initial catalog=360 HTM;user id=360HTM;password=pass1234;packet size=4096;Command Timeout=300;Connect Timeout=300; data source=SD01IFS-20021;initial catalog=360 System Database DEV;user id=360DEV;password=pass1234;packet size=4096;Command Timeout=300;Connect Timeout=300; Both connection strings passed the Wizzard’s validation and allowed the installer to update the database schema. 

I would like to change FSM mobile logo 208 

Partner tried to PUSH data into FSM using perform_inbound_integration to integrate large amount of data into IFS FSM. The data is being pushed in batches. Each batch size is 100. It was noticed that It's successfully integrates up to 15 cycles but after that it throws a “500 Internal Server Error” error.Thus, we would like to understand how much load IFS FSM can handle?We tried with different batch sizes and it was noticed that when the batch size increases the cycles number is reduced.Is there a specific solution to handle this process of loading data in batches?

Hi,is it possible to link the opportunity from the request or task it has been raised from i’ve tried on studio but not had any luck