Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

DPageDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi, There is a business rule set up to update a field in one table after an insert in another table ( see attached ) but it does not always seem to work. It is currently set to After Commit InsertIs there a way of finding out why it fails or have an additional catch up logic? Is there a way of getting the XML with all the business logic rules in thanks in advance

2691

3 years ago

manishpandeyDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error in FSM Screen

I have been working on creating a new screen ,which i have done multiple times before but this time i am getting an strange error. The Screen is setup as an Search Screen and when i open the creen i get an error XML element attrs not found. Check the XML and try again. and when is see the xml query in the search screen it has no attributes <hierarchy_select max_string_length="256"> <attrs /> <primary_table>c_model_team_mapping</primary_table> <from> <table>c_model_team_mapping</table> </from></hierarchy_select> Has anybody seen this before and any guidance on how to fix this.

1302

3 years ago

HumbertoFloresDSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How can i add a where clause in a Custom Field Reference

I have this custom field, the reference for a LOV is a View , but i need add a where clause for add a filter in this results thar view retrieve. How can i do that?

117814

3 years ago

VinuPHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

HTM event error

Hello Experts,I have setup the HTM parameters properly and HTM dB setup when installing as well. it is licensed properly. I get these errors for ABE and DSE services. a HTM re-installation is in place just to rule out any installation issues.Is there anything else that I should look in to? Many thanks in advance,Vinu.

1031

3 years ago

VinuPHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Multiple values for HierarchicalDatabaseMatrixId’ ?

Hello Experts, We have HTM (V3) license for NA,US,CA. How do you define the value for ‘HierarchicalDatabaseMatrixId’ ? even though from V3 onwards USA and Canada HTM is bundled together can we use multiple values for this parameter ID?In HTM DB the matrix ID is shown as NA only, but when i use that i gives me an event error message as shown below: Many thanks,Vinu

1063

3 years ago

Steve HurstHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile Home screen images

Does anyone have information on what size the images for the Home screen should be?

621

3 years ago

MirajSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Use field values in the message of a validation business rule

Hi experts,This is somewhat of a trivial question. I’m attempting a basic validation on the task line under a requestthe validation is to throw an error if,Material Order Date > Delivery DateDelivery Date > Planned StartThe business rule I created is as following,The business rule works ok. But the validation message is not picking up the task id. It’s appearing as following, What’s the correct way to refer to the fields of the related table in the message?

1414

3 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u10 Customer Portal Sub title REQUESTCREATEUPDATE vs non

Can anyone please tell me how to change the REQUEST screen subtitle for where the role REQUESTCREATEUPDATE is removed? It states ‘Review your RMAs’ vs ‘Review your requests or press Create...’ where the role REQUESTCREATEUPDATE is present for the user. We want it to just say ‘Review your requests’ for when there is no Create button.

400

3 years ago

LukaszDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Scheduling Resource Import to FSM

Hi, We are using Import/Export functionalities in FSM to load engineers as PERSONs records. I cannot find RESOURCE import/export functions. The screens point to THREESIXTY_RESOURCE table but it’s not there. There are 11 threesixty tables available for import/export but not the scheduling resource.Please advise how to import engineer scheduling resources so they can be linked to PERSONs records so we can set their start and end locations and dozen of other parameters? Thanks,Lukasz

761

3 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u10 Customer Portal Attachments

We have an issue on the Customer Portal where we can see thumbnails of image attachments, but cant retrieve the actual file (or any file attachment type for that matter), it seems to lock up for a while then get an error when trying to open it. I am assuming that it can ‘read’ the file (or at least the thumbs.db in that folder) for it to be able to show the Thumbnail, or does it produce a Thumbnail via another method. I am trying to understand why it can retrieve a thumbnail but not the actual file?

532

3 years ago

sybausDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Errors when running FSM 5.6.3 application on iOS 14 device

Hi all,I am able to run FSM 5.6.3 iOS application in iOS 13 or lower, but not in iOS 14.It keeps crashing when I tap on the person id or service URL text field on the login screen.When I try to run the app on a device that is running iOS 14, I get the following error message in Xcode: Do you have any idea what might be causing this issue? I am using the same code in FSM 5.7 and the login screen is working fine in iOS 14 for FSM 5.7 iOS app.Also, what is the purpose of the Allow Active Architectures property in the Build Settings? Why is this set to No in FSM 5.7 and set to Yes in FSM 6? Should it be Yes or No for FSM 5.6.3? Is this based on the frameworks that are used in the project (Aviary, Telerik, etc)?

1463

3 years ago

jamiewhiteSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Resource Analysis - capacity lines

Hi, using apps 10 and looking at the resource analysis screen to review available capacity in a work centre and noticed there are two capacity lines 1) capacity unitisation and 2) adjusted capacity.can anyone explain the difference and how to adjust each capacity line? regardsJamie

1194

3 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 u10 Customer Portal

How do we increase log levels to troubleshoot Customer Portal issues? Is it done via the Server Log on the Smart Client?

723

3 years ago

Atheeq MaharoofSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Query to identify orphan data

Hi Experts, I have a situation where I need to compare values in a specific column of a specific table to all the other tables which has the same column. This is a FSM database and I need to query the orphan data (Child values which doesn't have parent values) sometimes generated when upgrade scripts are run. As an example, imagine there is a table called "A" and in that table there is a column called "B".There are numerous other tables which has this same column "B". So table A's "B" column is the parent and all other "B" columns are child columns. So other tables' "B" column can't have values which are not in table "A"s "B" column. I need a query to do following things, 1. To know which other tables have this column "B"2. To know which of these columns have invalid values and to show what those invalid values are Can someone suggest a query to do that ?Best Regards,Atheeq

1342

3 years ago

ATZSUMITSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Lobbies | Can show 2 data source designer in one lobby data element

Want to know how we can use 2 query builder in one element designer as a bar graph.

1983

3 years ago

GUNACASidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM mobile for iOS FSM 6u7 background syncronization crashes

The customer is experiencing crashes on FSM 6u7 while synchronising messages. We applied a fix from R&D for that issue coming from u9, but it didn't fully solve the problem. The apps still crashes when there are a ton of messages to be syncd in the background. Please note that even without Push Notification, the background sync often works. For some users it seems to not work very much in the background. Sometimes it stops altogether and the following gets logged under Privacy / Analytics: Exception Type: EXC_CRASH (SIGKILL)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYTermination Reason: Namespace SPRINGBOARD, Code 0x8badf00dTermination Description: SPRINGBOARD, <RBSTerminateContext| domain:10 code:0x8BADF00D explanation:scene-update watchdog transgression: application<com.FSM.Mobile.Superior>:360 exhausted real (wall clock) time allowance of 10.00 seconds | ProcessVisibility: Background | ProcessState: Running | WatchdogEvent:

930

3 years ago

ConAdriaRSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 Installation

Hi all!We are having problems when it comes to installing FSM on our server:When we are already on this screen:Start installing and give us an error. It manages to install the DB successfully, but gives an error when creating the views, even in the installStatus logs.log says the following: ...completed. Creating views for FSM 6...Error occurred: Incorrect syntax near 'Microsoft'. Msg 102, Level 15, State 1, Procedure , Line 1. (check installStatus.log or FSM6_CreateViews.log for more info).But that other log you mention is blank. Does anyone know what could be happening? Thanks!

3417

3 years ago

Steve HurstHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Change of Owner in FSM Mobile

I have an issue whereby when the owner of a task is changed in FSM, the task appears on the new owners device but also remains on the device of the original owner.Any guidance as to what might becausing this would be most welcome as I cannot see anything wrong. This is FSM 6 update 6

1525

3 years ago

PaddyGallDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM mobile for windows shuts down with error on Windows 10

FSM mobile for windows no longer starts - or at least it starts and immediately shuts down again. It still happens after restarting the PC and also after uninstalling and re-installing the app.I have this in the windows event log: General:Faulting application name: IFS.FSMW.Mobile.exe, version: 1.0.0.0, time stamp: 0x607711bbFaulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.1714, time stamp: 0xb81c2d40Exception code: 0xc000027bFault offset: 0x0000000000712a30Faulting process id: 0x768Faulting application start time: 0x01d7a871a5c69bc5Faulting application path: C:\Program Files\WindowsApps\IFS.IFSFSMMobile_6.5.7418.0_x64__4zvhwksmf3w4m\IFS.FSMW.Mobile.exeFaulting module path: C:\Windows\System32\Windows.UI.Xaml.dllReport Id: ccc74b68-f9ed-4a19-b8d0-f0a779669c48Faulting package full name: IFS.IFSFSMMobile_6.5.7418.0_x64__4zvhwksmf3w4mFaulting package-relative application ID: App Details:- System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0

1401

3 years ago

athobieSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

QUOTE ON FSM mobile

Hi,I would like that a technician could do quotes on FSM mobile. We have a menu “Quotes”, but what are the settings required to allow a tech create a quote / delete a quote on FSM mobile ?On the standard screen, i have the menu, but it seems I’m not allow to create a quote. Do we have to add some functions in the Tech role ? or something else ?Thanks and Regards

1287

3 years ago

Hushan HasarelHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error while trying to debug the baseline FSM windows mobile

Hi Experts, I’m trying to build and debug baseline FSM 6 U 12 Windows Mobile app with visual studio and I’m getting following 3 errors, Severity Code Description Project File Line Suppression State Suppression StateError A numeric comparison was attempted on "$(TargetPlatformMinVersion)" that evaluates to "" instead of a number, in condition "'$(TargetPlatformMinVersion)' >= '10.0.17200.0'". IFS.FSMW.SQLitePCL.Ext.Universal Severity Code Description Project File Line Suppression State Suppression StateError The system cannot find the file specified. IFS.FSMW.Mobile C:\Users\huhalk\OneDrive - IFS\Desktop\MobileWindowsSDK\SDK\IFS.FSMW\IFS.FSMW.Mobile\error PRI175 Severity Code Description Project File Line Suppression State Suppression StateError 0xdef00071 - File C:\Users\huhalk\OneDrive - IFS\Desktop\MobileWindowsSDK\SDK\IFS.FSMW\IFS.FSMW.SQLitePCL.Ext.Universal\bi

2211

3 years ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Resource ID & manual task assignment

When attempting to use manual dispatch / fixed time / fixed resource the task does not assign to any technician within FSM.We have identified that the update sent to PSO excludes the resource ID when these options are used and seems to be the issue stopping the assignment in PSO. What mechanism generates this XML sent to PSO? How can we modify it? FSM 5.7 Thank you everyone

720

3 years ago

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Place Merge Updates

After a place merge in FSM6U9, the place record gets updated with a new modified_dttm and will be sent to the device in 24 hours (currently configured interval for that sync rule) or if someone clicks on sync now.- place_person doesn't get an updated modified_dttm and therefore will not be sent by the sync rule next time it runs in 3 hours or even if someone clicks on Sync Now. Would this be a limitation of the software or a bug?

521

3 years ago

Dulshan De SilvaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile (Android) attachments save location

Hi experts,I have observed that in the FSM6 UPD12 (Android) Task attachments are available in the device storage > 'com.metrix.metrixmobile' folder > ‘files’ folder only when they are being viewed: i.e. when a pdf. is being viewed by an external app. When I exit from viewing the file, it gets deleted from the above location.But the files seems to be still available somewhere in the phone because I can still open them through FSM app even when there is no internet connection.Is this the expected behavior or is there a way to turn this off? (to make the attachments permanently available in the 'com.metrix.metrixmobile' folder)Thank you,Dulshan.

2483

3 years ago

RamyaRDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Bulk Task Creation

Hi,I have requirement for bulk task creation on button click. Consider if there are five task under different requests, based on task type I am changing task status and for status changed tasks we have to create one more task with different task type and different task status and requestid accordingly.Example: task id =102 ,request id =1002 and status = opentask id =103,request id =1003 and status =opentask id =104,request id =1004 and status =opentask id =105 ,request id =1005 and status =openFor all the above tasks status should be changed and 4 more task should be created with different task type and status like task id =121,request id = 1002 and status = holdtask id =122,request id = 1003 and status = holdtask id =123,request id = 1004 and status = holdtask id =124,request id = 1005 and status = hold Please suggest how can I achieve this through client scrip. Regards,Ramya

1801

3 years ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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