There is a requirement where I need to send below formatted message from FSM to external system.
in above some information are directly available in FSM database. some text and information are fabricated with Database values to look like paragraphs (Email Body).
How can i send this information in Outbound Integration on XML maps? is it possible to send the Fabricated Mail body in XML maps?
Hi
This is achievable using FSM Notifications. I would suggest looking up the in app help documents on notifications in FSM and also the Community posts and knowledge articles regarding notifications as these have been discussed in the forums before.
You should not need to do this via an integration.
Kind regards,
Lee Pinchbeck
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