Distribution (CRM, Commerce)

1190 Topics

ROXCARANDDo Gooder (Customer)

Hi, I have a question regarding Customer Consignment Stock. How can we see the cost ( not the sales price on order) for the material we have sent out on a consignment order. If we have for example consumed/invoiced 5 pcs of total 10 pcs, how can I see the cost of the material that is not yet consumed? We are using version IFS10 Thanks in advance/Caroline

3495

3 years ago

Thomas PetersonSuperhero (Employee)

asked in Distribution (CRM, Commerce)

Customer Order - Manual Block Apps 10

Customer Order - Manual Blocking functionality -Per IFS Help - Block Customer OrderExplanationYou can block an entire customer order by using Manually Block Order in the Operations menu. A requirement for this operation is that the customer order is not in the Invoiced/Closed state.When an order has been blocked, it receives the status Blocked, and limited transactions can be performed.The question is --- what are the “limited transactions”. In other words if we use the manual block function - what transactions are blocked and what are allowed? We could test, but looking for a definitive list - what transactions are blocked and what’s allowed. Many thanks.

3874

3 years ago

pramodka46Do Gooder (Customer)

asked in Distribution (CRM, Commerce)

PO change order

Hi We are using IFS application 10.Recently we have upgrade Release from 10.2 to Release 12.After this upgrade , any changes in document text in PO also triggering Purchase order change order.Is this is bug or new process update ..? Thanks you.

4413

3 years ago

chfschradj

asked in Distribution (CRM, Commerce)

Adjusting Customer Schedule line Firm Window

On a customer schedule, the tolerance for schedule line changes on firm status lines currently is set for 2 week where changes by customer cannot occur on those lines. This firm window is set at 2 weeks for schedule lines. How do we change that time frame to 3 weeks in IFS? On the Agreement? On the customer schedule? Somewhere else?

421

3 years ago

WATCOLLLIAMDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Customer Address Access

Customer records are global in the application with various tabs being controlled via company access. Address is not one of these tabs and i need to restrict users viewing customer addresses outside of there assigned country. eg staff in the US can see the customer records of the UK, but the address tab needs to be not visible/hidden. Is this possible?

1541

3 years ago

IlyaSafDo Gooder (Partner)

asked in Distribution (CRM, Commerce)

Error when attempt to delete a customer

Hi everyone,I’m unable to delete a customer in IFS cloud for which I didn’t made any transaction besides just creating it… Here’s the error message. Impossible to find this row they’re talking about...Many thanks for you help ! Cheers,Ilya.

1833

3 years ago

HumbertoFloresDSidekick (Customer)

asked in Distribution (CRM, Commerce)

How i can add a another Option To Source Dropdown in business lead ?

I have the Source Lov in Bussiness lead and i need add an Option to this Lov, but i cant find where i can do that. Somebody Knows. Thank you for the help. Regards.

951

3 years ago

VchandnaSidekick

asked in Distribution (CRM, Commerce)

Customer Agreement

Hi IFS Folks, Good day. I am wondering what is the difference between manual pricing and costing pricing in ‘Update Customer Agreements from Base Prices screen’. When I am using costing pricing it runs background job to update prices but there are no updated done but when I use Manual Pricing it works as intended. Please can anyone explain me the difference. Many thanks.

2552

3 years ago

CheSusumYDo Gooder (Partner)

asked in Distribution (CRM, Commerce)

Coordinator list control by Site

Dear Sirs;How Coordinator list control by site can be controlled?at APP10 UPD6. Regards;Yasuda

1001

3 years ago

bhaktiutamaSidekick (Customer)

asked in Distribution (CRM, Commerce)

Excel Migration for Customer Order (Header Detail)

Hi all,Please help. I have an issue migrating data using Excel add-on tools. It use two package API : CUSTOMER_ORDER and CUSTOMER_ORDER_LINE Error when generating the Customer Order Line.Field [ORDER_NO] is mandatory for Customer Order Line and requires a value.Method List, header & detailRelation on Order_No Hope this can get the Order No value from the previous API FAILED: The Customer Order Line cannot get the Order No generated by Customer OrderThank you all,Regards,bhakti

2713

3 years ago

eric.sunSidekick (Customer)

asked in Distribution (CRM, Commerce)

Return parts from internal order transit issue

Hello,I want to reverse a distribution order from demand site back to supply site. I have cancelled the purchase order receipt in demand site so the distribution order has been changed to ‘In Transit’; and I also created a RMA for the customer order in supply site, but when I receive parts from the RMA with the function ‘Return Parts from Internal Order Transit’, I can’t click OK to complete it. Is there anything missed during my operation? Could you please give me a clue?Many thanks.

4514

3 years ago

VanChampSSidekick (Partner)

asked in Distribution (CRM, Commerce)

Clean up of Customer Orders

Hi All, Kindly let me know the purpose of following check box . To my knowldge Invoiced/Closed or Cancelled can not have any reservations BR Champika

4426

3 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Distribution (CRM, Commerce)

Basic data translation does not reflect changes in the French language

Hello Community, After I updated the “Delivery Terms” basic data description value in English. The new description does not update in the French side of IFS. (When I log-in using French as a language).What am I missing? See screenshots for more details. We are currently using IFS9.fig1- Shows the new description value updated in the English side.fig2- Shows the French side is keeping the old description value. it did not update to the new description value.Thanks,JL

2986

3 years ago

HSELEWUSidekick (Customer)

asked in Distribution (CRM, Commerce)

Tracking of changes at the customer name

Hi community, I got a request to look up who changed the customer name in the mask Customer (View: CUSTOMER_INFO, Tab: CUSTOMER_INFO_TAB) in Apps 10.Is there any posibility to track who changed the name in the oracle db? kind regards,Lena

2043

3 years ago

klorimerSidekick (Customer)

asked in Distribution (CRM, Commerce)

Customer Order line not invoicing

VS10 - I have customer order lines only going to Delivered State and not allowing me to invoice. The customer is Internal customer and all settings are set up as our VS8 database but all my orders in VS10 just stop at state Delivered ??

51811

3 years ago

Jinal RanathungaSidekick (Employee)

asked in Distribution (CRM, Commerce)

Tax for Single occurrence customer order

Hi,I have been trying to set a single occurrence customer order but I get the following error message when I try to do it. Is there a particular tax code/ steps to follow in order to complete the transaction?

3104

3 years ago

ElaineebiSidekick (Customer)

asked in Distribution (CRM, Commerce)

Customer Order Email Address

Apps10 UPD9 - I have customer and invoice emailing working . My question is can you have a different email address for the customer confirmation and then one for the email invoice? If so, what is the magic for doing this?

2015

3 years ago

SaraCrankSidekick (Customer)

asked in Distribution (CRM, Commerce)

Inter-Site Order - EDI Coordinator Missing

Has anyone had issues with Inter-Site orders stopping because of an error message that states the EDI Coordinator is missing for the customer?The customer has the EDI Coordinator filled in and when I RMB to Approve it, it defaults to the correct coordinator. We are on IFS10, UPD10

2672

3 years ago

n.zieglerDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

XRechnung in IFS CLOUD Standard

Hello, I am deeply wondering why IFS doesn’t have the German E-Invoice Standard XRechnung on its roadmap? It is a legal requirement for all companies to issue B2G invoices in XRechnung XML format. IFS has developed the Italian E-Invoice scheme and has new formats for French B2G invoices as well as Brazil e-invoices on its roadmap. There is no mention about Germany though. How is this any different from the other formats? Why doesn’t IFS fulfill legal requirements in this case? Kind regards,Nicolas

2733

3 years ago

william.klotzSuperhero (Customer)

asked in Distribution (CRM, Commerce)

Automatically Cancelling Order Lines Not Shipped

Hello, We have several customers who wish us to ship any product we have available to ship but they do not wish to have the remaining lines or quantities back ordered for future shipments. We are releasing the quantities not available from the shipment so we can complete, deliver and close the shipment. We would like IFS to automatically cancel the unshipped lines from the customer order so the order will be invoiced/closed once we send the invoice. Does IFS have any built in functionality to cancel the order lines unshipped or would we have to create a custom event and action to accomplish this task? Regards,William Klotz

1383

3 years ago

pramodka46Do Gooder (Customer)

asked in Distribution (CRM, Commerce)

Purchase order charge distribution on single line

Hi,If PO had one line with qty 6 and charges of 100 EUR attached it.if we receive partial qty 3 number, than all the charges will come qty 3 , this lot batch will carry all charges and 100 EUR charge will come with it. anyways , we can split charges for single line based on qty..? qty 3 - 50 EUR charges,qty 3- 50 EUR charges, total qty 6, --.> 100 EUR charges.

5296

3 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Distribution (CRM, Commerce)

What will be the smart way to reverse a customer order from "Invoiced/Closed" to "Partially Delivered"?

Hello Community,I wondered if there is a better way to reverse a Customer order from "Invoiced/Closed" to "Partially Delivered" without running a SQL update directly to the customer_order_tab?Can it be possible to run the modify (API) to do the reverse?Thanks,JL

6892

3 years ago

HumbertoFloresDSidekick (Customer)

asked in Distribution (CRM, Commerce)

How can i migrate a Lobby From IEE to Aurena

I Create a Lobby in IEE and in the client type i select Aurena but when i try to open this lobby in aurean Doesnt WorkHow can i solve this situation ? Regads!

3295

3 years ago

mlcscottonnSidekick (Customer)

asked in Distribution (CRM, Commerce)

Duplicate Business Activity invite in Outlook

When we create a business activity in Aurena and sync to outlook we are getting 2 invites showing up in our outlook calendar?I have checked my person record and I only have one email address assigned to me. Has anyone had the same issue?Thank you

831

3 years ago

Asela MunasingheSuperhero (Customer)

asked in Distribution (CRM, Commerce)

Document Text in Shipment lines

I set ‘Replicate’ at Customer > Order > Misc Customer Info > Replicate Doc Text. Added Doc text at CO line with the output type CO. At Order release, Shipment is created. Shouldn’t the Doc text be inherited from CO line to the Shipment line? Or is it only for the intersite orders?Nor can I manually add Doc Text to the Shipment Line. Did I miss anything? The goal is to have Doc Text in the line of the report Shipment Delivery Note.

4094

3 years ago

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Distribution (CRM, Commerce)

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