Distribution (CRM, Commerce)

we tried 3 times to install the UPD19 in our IFS10 TEST env, but every time we encounter the same issue, the installation process was stuck as below.    anyone could give us some idea how to check this issue? 0-30% take 1 hour,  but after 30%, process was stuck.  

Hello, I am currently looking for the sales representative information in IFS Cloud, more specifically, the region information. If a sales rep has ownership of specific regions, I’d like to see if I can use that to filter out the list of sales reps that you can select from when creating a new sales quotation for a specific region. Thanks,Bryan

I have a erroneous shipment line that is connected to a shipment but does not have a connection to a customer order line. When I try to reassign the shipment line it gives an error saying customer order line does not exist. How do I get rid of this shipment line?

Hi,if the Tax Exemption Certificate  has been expired then the Tax Liability “EXEMPT” usually should not be applied anymore. If customer order or invoices will be created after the expiration of the tax exempt certificate, the the applied tax / tax codes are not correct and an invoice should not be created with liability EXEMPT. Is there any check of the Expiration Date of a Tax Exemption Certification No within the customer order and or invoice in IFS Standard (App10, Cloud)? Thank you for your support.BR,Martin

Hi,I am just trying to find out if there is a way in IFS APP9 to find who actually created PO Change Order?As when any user creates PO change order it just copies current coordinator and Order History tab doesn't seems to be recording it either. Any ideas please?  Thank you Kate

Hello, How can you get Business Opportunities to automatically close once their expiration date is equal to the current date? This seems like a pretty basic feature but there doesn’t seem to be any options available on IFS Cloud

Hello,What is the purpose of the expiration date for Business Opportunities? Do they auto close once they go past the expiration date? if not, how do I get them to automatically do this? I have a scheduled database task that uses the “Set_Closed” method of the Business Opportunity API but I cannot set this to only occur when the Expiration date = SYSDATE. This results in an error that makes IFS think the opportunity is already deleted, because its not coming up with a result. Any and all advise would be greatly appreciated.Thanks,Bryan

Hello,I would like to set up a process that notifies the customer that their Business Opportunity is going to expire in a week, 5 days, 3 days, and when the BO has actually expired. I can set up an event action to handle when a field has changed… so I’m thinking about having a daily database task that updates a custom field that represents how many days until this BO expires, and basing the event off of that.My only issue is the email portion, for the Business Opportunity, the contact email is not available for the entity. How can I set this up so that field appears on the BO? Obviously IFS has the entity connection set up since the Contacts appear on the BO page, but I cannot access that BusinessObjectContact entity from the BO entity, to add in a custom field that references the email.How should I approach this? Any and all advise would be greatly appreciated.Thanks,Bryan 

Maybe someone have the same requests in their companies. as I've received a request to check shipment proforma invoice details. Document by itself  should be created before phisical shipment is done ( closed) to send to the customer for a customs or any other purpose. Do you know if there's a chance to call that printout with all lines and details but before shipment status = closed? How did you mangaged such cases? Thanks a lot for any hints.regards, Łukasz

Hello all, Is there a way to create a Handover from Case tool to MRB Case tool? I haven’t been able to find the option to add that as a Handover Reference.  Thanks,Michael

Hello my friendsHow can we record our Business Opportunity Lines (make a history) when they (Business Opportunity Lines) connect to Sales Quotation, As you know when we create Sales Quotation from Business Opportunity the Business Opportunity Lines automatically set in Sales Quotation lines and when we change the Sales Quotation lines, again automatically the Business Opportunity Lines has changed, Here how can we make a history from our pre-Business Opportunity Lines? (before make some changes in Sales Quotation lines ), Actually we need our Business Opportunity Lines in every step separately.Wish the best for you guysGood Luck 

Hello, I would like to automatically close a Business Opportunity when it expires (expiration date = today’s date). I wanted to do this via a Workflow, but sadly, you can’t schedule workflows to run daily, they have to be based off of a projection action or event action. I looked at scheduled database tasks, and I found the method Set_Closed for Business Opportunities, but sadly, the scheduled database task I set is not working. I have this set up so far:I added the “Expiration_date” parameter. Whenever this is run, I get this error: “ORA-20115: BusinessOpportunity.The "Business Opportunity" has already been removed by another user.”and no Business Opportunities close. Am I missing something? I’ve worked with some scheduled database tasks before that automatically create pick lists and reserve customer order items, but this is the first time I’ve seen parameters that (I’m assuming) are passed into the API to set the BO as either Won or Lost. The API Explorer documentation for this meth

Hi Team,In the purchase order window, what is the functional impact of entering the ‘account’ value on the Pre-posting header or line? It seems that ‘account’ for the double entry created under inventory transaction history is always fetched from posting control.Further, it was observed that pre-posting values entered other than the ‘account’ field are fetched for posting against IP1 transaction at invoicing stage.Thanks

Could someone please help me which component in IFS Cloud contains 'Order Management For Customers’

In India it is mandatory to have a delivery note when sending goods on roads. So I try to create a transport delivery note and got the below error.How can I get this set up ?P.S. Site 2000/Company 20 has Indian localization installed.  

I am wanting to understand why the business opportunity does not auto close when the attached sales quote was converted to an order and subsequently closed. Example: BO#1 → Converted to SQ#1 → Converted to CO#1 BO Status = Confirmed - why is this not closing?SQ Status = ClosedCO Status = Released

Hello,I would like to email or message a customer during certain things. I see this Message Groups section that I would like to have enabled for Business Opportunities and Sales Quotations. I’d like to send out follow up emails 7, 5, and 3 days before the expiration date, and then one once the Sales Quotation has expired. How do I do this? Workflows need to be triggered by projection actions or event actions, and events, to my knowledge, cannot be triggered based off of values of the fields it’s observing, only that once the field has been changes, it gets triggered.Does anyone know how I go about doing this?Thanks,Bryan  

Hello, I am looking for advice in how to handle permissions in CRM. Currently we have our Sales Reps set up with CRM Access and no update ability because we don’t want them to make changes at the Category = Customer Level. However this restrict them from making any changes at the Category = Prospect level which we do want. Is there a way to allow this within the CRM Access or are there any suggestions on how to grant this type of access to a group of users ? I feel like I am missing a small piece to connect it together. Any advice is appreciated Thank you 

I have things working correctly until I get to Supplier Material and Register Arrivals.  Here is what I’m trying to do and where the issues are.  Running App10 UPD9 This all works great.Create customer order on site 2 with Int Purch Dir to site 1.  System creates PO for site 1 Supplier Run Automatic Order Processing on site 2 System creates Customer Order for site 1 with Purch Order Dir System creates Purchase Requistion for site 1 to Supplier Release, authorize and convert to PO Requisition creates PO for site 1 for Supplier with ship address to original customer order on site 2.  This is a purchase part with structure Run Automatic Order Processing on site 1 and Purchase order is set to released status What does not workSupplier Material is not available to know what to ship to supplier Can’t receive the product (Register Arrivals is blank for PO)

Hi,A customer has an expiration date in the past. When we create a customer agreement, the customer doesn’t appear in the list of values.However, he can be entered manually. The customer agreement can be saved and activated without an error message appearing.When we are trying to create and save a customer order for the same customer, this error message appears: Why is this error message not displayed in a customer agreement with an expired customer?We are using IFS APPS10 UPD18. Thanks and best regards,Madeleine

Recently implemented to IFS Apps 9.  Have orders being entered from our webstore.  Some of the orders are pegging the line items, but am unsure how to determine where.  They are Inventory parts, and pegged, but not to a Shop, Service or Work Order.  Can anyone point me to where we might determine where this order is pegged and unpeg it to continue to process.  We are unable to unpeg or cancel the line. Thanks 

When you try to undo a customer order delivery once the shipment is “Completed” e.g. ready to be invoiced, if a package part exists in any of the lines connected to the shipment, you get the below error: 

Hello We are finding that many of the slide-out screens are lacking fields meaning you can only do half what you want to do from the slide-out then go back to another screen to finish. E.g. If you want to set up a contact on a customer, you have to add the contact on the slide-out which only shows basic fields, then we have to go into the CRM section to complete the setup of the contact which isn’t efficient. We want to add a number of fields to the slide-outs to make things more efficient and user friendly. How can we achieve this? Thanks

Hello,There are a few built in lobbies that we currently use but I’m not sure if there are built in operational reports tied to these. If there aren’t Operational Reports, then how do we export the data from lobbies to something we can print off? Would we be able to export the data from custom made lobbies into reports? I know we can make quick reports using SQL but lobbies are much more user friendly, and we want users to generate reports without having users enter SQL. Even excel sheets would work for the output.Thanks,Bryan

Hello,I am looking into reporting for IFS Cloud. I have been through both operational and quick reports, but I was wondering if there is any other reporting we could try. We currently utilize lobbies and would like to have reports linked into lobbies, but with how straining quick reports are, and how limiting operational reports are, we were wondering if there is something a little more “user friendly” available.Any and all advise would be greatly appreciated.Thanks,Bryan