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Distribution (CRM, Commerce)

This will include the questions related to CRM and Commerce.

  • 1,299 Topics
  • 3,333 Replies
1299 Topics
M
Sidekick
mohammad.bohlouli67Sidekick
asked in Distribution (CRM, Commerce)
how can Unreserve part in Customer Order And Cancel Or delete Pick List

HiI have got two scenario:1- First I create a Customer Order, Then Reserve Customer Order Line, After That, For Some Reasons I want to Unreserve that Part ( I mean, I want To reserve It From Another Pallet), How can i do it?2- assume I Create A pick List But Suddenly I understand, I made A mistake So i want to cancel Or Delete That Pick List, And Create It Again, What Shall I do ?

4204
F
Hero (Employee)
M
Do Gooder (Customer)
mjovicDo Gooder (Customer)
asked in Distribution (CRM, Commerce)
Cancelling Multiple Order Lines at one time - Error

Not able to cancel multiple order lines at the same time. Server error received.  IFS Cloud version: 22.2.3.20221205095548.0

512
M
Do Gooder (Customer)
H
Sidekick (Employee)
Hashane BolonneSidekick (Employee)
asked in Distribution (CRM, Commerce)
PO Matching Error- Index was outside the bounds of array

We are following these steps step 1. create manual supplier invoice,step 2. fill in PO Ref field with PO # ….,step 3. Right click in header and select purchasing and then "March PO Receipts".step 4. click match all and then OK. then error pops up.  

660
H
Sidekick (Employee)
F
Do Gooder (Partner)
FleStefScDo Gooder (Partner)
asked in Distribution (CRM, Commerce)
Rebates and customer hierarchy

I have the following customer hierarchy: -- Customer 1 (Level 1)----- Customer 2 (Level 2)-------- Customer 3 (Level 3)-------- Customer 4 (Level 3) I created a rebate agreement and entered “Level 1” in general tab of the agreement. In tab “Receiver” I entered one line with customer 1. My expectation would be: When I invoice customer 3, customer 1 will get the rebate. Basically this works, but the rebate transactions are created with rebate type “*” and not with the correct rebate type. The rebate type “*” are excluded in the screen rebate transactions, therefore I can see the created transactions only on DB level. What is the reason behind this? Or is it a bug? I am using Apps10 UPD 12. Best RegardsStefan    

2961
R
Do Gooder (Customer)
N
Sidekick
Ngerst
asked in Distribution (CRM, Commerce)
Dispatch Advice - Pro No

We are currently using Apps 10 and are multi-company/multi-site using the EDI/MHS messages within IFS to pass data between the sites.  Within the Dispatch Advice documentation it states the PRO_NO is for The tracking or booking number for transport of goods. This information is sent out in the dispatch advice, however, we can’t find where this data is picked up within IFS on the incoming dispatch advice. Does anyone know if this data is picked up and stored anywhere? Seems odd IFS would send it out in the message but not have a spot to pick it up and store it.  https://rest.ifs.cloud:48080/ifsdoc/documentation/en/General/AboutEDIMessages.htm

1271
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Superhero (Employee)
E
Sidekick (Customer)
EDCLISASidekick (Customer)
asked in Distribution (CRM, Commerce)
Automatically email order confirmation after taking off Credit Block

Is there a way to automatically send the customer order confirmation after the customer has been take off of credit hold?  Customer Service and credit would like the order confirmation to be sent when released from credit hold.  Right now there are stops at the Print Order Confirmation, Reservev Order, Print Picklist and Create invoice.

1551
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Superhero (Employee)
N
Sidekick (Customer)
Nicolas H.Sidekick (Customer)
asked in Distribution (CRM, Commerce)
IFS Maintenance - Delivery note from Materials tab

Hello everyone, I would like to know if it’s possible to send a delivery note with IFS maintenance ?Let met explain, we create a rental customer order and sometimes we have to change some parts of our rental item.So we create from this CO a demand service adding all materials we need to change. So all parts goes on initial orders which is perfect, but I canno’t print a delivery note . We can only delivery all parts.Maybe I’m not using the right process for this ? If you have any suggestion it’ll be appreciate for us. Regards,Nicolas.  

240
N
Sidekick (Customer)
M
Do Gooder
mpmysightDo Gooder
asked in Distribution (CRM, Commerce)
Pre-posting Add Entry

Hello,I am trying to figure out why one entry is not appearing in the list of Employee after choosing Preposting under the Customer Order Window. The record exists but I can’t find it when I search here. Thank you in advance.

583
PRODQ
Superhero (Customer)
S
Sidekick (Customer)
shs7Sidekick (Customer)
posted in Distribution (CRM, Commerce)
IFS CRM integrations with ZoomInfo

We are moving over to IFS and were told that there were folks using Zoominfo. Is there anyone who has integrated ZoomInfo with IFS CRM? Also if you can let me know what Marketing tools you have found successful with IFS CRM. Thanks much!

971
S
Do Gooder (Partner)
I
Sidekick (Partner)
imharshit003
asked in Distribution (CRM, Commerce)
Register direct delivery

Hi,   Do we have any option to cancel the PO Receipt where PO has been raised from CO in whichsupply code in CO line purchase order direct.   after doing register direct delivery PO has been closed CO is in delivered state and I want to cancel the Receipt of PO.   thanks HA

8188
K
Do Gooder (Customer)
I
Sidekick (Partner)
imharshit003
asked in Distribution (CRM, Commerce)
cancel pick list

Any option to cancel pick list in Apps 9 for sales order being used in connection with shipment.

7462
D
Do Gooder (Customer)
Chamaka Wimalarathne
Hero (Partner)
Chamaka WimalarathneHero (Partner)
asked in Distribution (CRM, Commerce)
Getting more activity types in business activity window 23R1

In 23R1 business activity window , under activity type we can only see meeting and task . how can i activate the rest . what is the window to activate the rest .   

1103
M
Hero (Employee)
Anupa Arachchige
Sidekick (Employee)
Anupa ArachchigeSidekick (Employee)
asked in Distribution (CRM, Commerce)
Sales Charge auto-assigned in Customer Orders based on Delivery Terms

The customer has the below query.Can we auto-assign a Sales Charge in a Customer Order based on the customer and their delivery terms? In the Customer > Order > Charges window, we can set Charges to be automatically assigned to the order. How about if we only want Customer Orders with PICKUP Delivery terms to have this Sales Charge?

1862
K
Hero (Partner)
S
Hero (Customer)
sholmesHero (Customer)
asked in Distribution (CRM, Commerce)
Table space error message on SYSAUX table Apps9

All, Whilst trying to load available order lines in a shipment the following error message has been seen, we are stil on Apps9, is there an easy way to extend the table space? Or do we need to be looking else where to sort this problem out?  

500
S
Hero (Customer)
E
Do Gooder (Employee)
eric.vivesDo Gooder (Employee)
asked in Distribution (CRM, Commerce)
Can you import data into Cloud?

Hello,Does anyone know if we can import data into IFS? So, say for example, we export a list of contacts and make some changes into an excel spreadsheet, can we import it back into IFS so it updates the fields?Kind regards.

1502
R
Do Gooder (Partner)
T
Do Gooder (Partner)
TecAlageSDo Gooder (Partner)
asked in Distribution (CRM, Commerce)
Map Different Accounts to one manfacture Part under Posting Control 'M1'

HI Team,Could you please guide me is there any way.Can we define two different GL account to one manufacture part under posting control M1.Ideally this is scenario will arise when business want to buy to manufacture part in the market rather than manufacture on their own.We are thinking to use Control Types C32 -Accounting Group &  C46- Location Type, but the problem is  Location Type ‘Picking’ is available in all the places like during arrival, shop order etc.Regards,TecAlages

893
S
Hero (Employee)
ALHAGMO
Hero (Customer)
ALHAGMOHero (Customer)
asked in Distribution (CRM, Commerce)
no data found – Failed executing statement (ORA-01403: no data found) when trying to print a customer invoice

When trying to print a customer invoice I got this error:  

2742
ALHAGMO
Hero (Customer)
D
Do Gooder (Customer)
DarinHowreyDo Gooder (Customer)
asked in Distribution (CRM, Commerce)
Primary Picking

I am wanting to create a primary picking and a secondary picking location for my inventory.  I have tried availability controls to mark as “over stock” and have that availability control set to not auto reserve.  This works somewhat, but if the pick ticket is over the quantity in bins with out the availability control we struggled.  Replenishment happens daily to the optimized pick paths, but sometimes that isn’t fast enough and I would like to direct picking according to availability as well as FIFO.  Any options outside of availability controls?  

2636
A
Hero (Partner)
D
Do Gooder (Customer)
dogorman89Do Gooder (Customer)
asked in Distribution (CRM, Commerce)
Shop Order Picklist - Automatic Issue to Shop Order

Hi,Is there a way to have a picklist generated and reported for a shop order but not have it automatically issue to the shop order? We have distinct separation between the operators who pick the stock and the operators who use the stock.We would like the responsibility of issuing to the shop order to sit with the person using the stock.

1182
AanHGTS
Hero (Partner)
B
Sidekick (Customer)
BLLBrucemoSidekick (Customer)
asked in Distribution (CRM, Commerce)
Apps9: Purging no longer valid price lists

Am hoping someone can give me some guidance on how they manage price lists that are no longer valid. We operate on a system where haulage is included as part of the price per part. Which means that each price list has to factor the distance from the source to delivery point. As a result, we have a price list per delivery post code, per pricing level for all of our customers. Currently 22k price lists. We revise our prices approx twice per year, so the number of lists are growing. The update procedure we use (Migration scripts from CSV) takes a long time to run as it performs checks on previous lists. I would like to remove the price lists that are no longer valid to speed this process up. Is there anything anyone can suggest to remove those price lists or archive them perhaps?

914
B
Sidekick (Customer)
B
Sidekick (Employee)
bartlomiej.pobochaSidekick (Employee)
asked in Distribution (CRM, Commerce)
Outlook Calendar Sync (RMPANL) no appointment in outlook

Please help with Outlook Calendar Sync from Outlook to IFS.We configured Outlook synchronization with IFS Cloud and it works in one way(IFS->Outlook), but it doesn’t work in other way (Outlook->IFS). See below:Meeting in outlookMeeting from outlook is in log but it is not in cloud pages: Business Acitivies and in My CalendarIn cloud page Business Acitivies I can’t see appointment from OutlookIn my calendar page I can not see appointment created in OutlookI have only 2 errors in LogIn Log we can see sync debug of meeting “Test” created in IFS​​​​​We done everything as described  in documentation: https://docs.ifs.com/techdocs/23r1/040_tailoring/300_extensibility/600_integration/rmpanl/outlookcalendarsynchronizer/We enabled debug messages on the Calendar Sync configuration pageWe restarted the rmpanel container.IFS Cloud Web version: 22.2.7.20230331080827.0

3581
M
Hero (Employee)
mzislam
Sidekick (Customer)
mzislamSidekick (Customer)
asked in Distribution (CRM, Commerce)
Does not have any Operative Putway Zones

 

351
Asela Munasinghe
Superhero (Customer)
Z
Do Gooder (Customer)
ZEROJOHNDo Gooder (Customer)
asked in Distribution (CRM, Commerce)
Error Exporting Quick Report to Excel from IFS

When exporting  quick report to Excel I get the error listed below.  This is a Crystal quick report. The computer was just given to a different user and new user profile was added and it seems that something needs to be pointing to the new use.  Any suggestions? 'CrystalDecisions.ReportAppServer.DataDefModel.PropertyBag CrystalDecisions.ReportAppServer.ReportDefModel.ISCRExportOptions.get_ExportOptionsEx()'.

380
Z
Do Gooder (Customer)
Anupa Arachchige
Sidekick (Employee)
Anupa ArachchigeSidekick (Employee)
asked in Distribution (CRM, Commerce)
Custom field synchronizing error in purchase order line window.

When adding a view to a custom field, an error pops up when synchronizing.The customer follows the below steps.Create read only custom field for Purchase Order Lines Select statement using arguments order_no,line_no,release_noSELECT MAX(ifsapp.receipt_info.arrival_date) FROM ifsapp.receipt_info WHERE ifsapp.receipt_info.source_ref1 = :ORDER_NO AND ifsapp.receipt_info.source_ref2 = :LINE_NO AND ifsapp.receipt_info.source_ref3 = :RELEASE_NOData type of custom field: Date and format: Date Click on detailed views and add receipt_info_alt Approve and publish/synchroinze  Synchronize and it errors. Any solutions?  

3513
L
Sidekick (Customer)
T
Sidekick
Tj12Sidekick
asked in Distribution (CRM, Commerce)
Setting Up Inter-Company order flow in App10

Hi All  What is the basic data setup for Inter-Company order flow ? Any document to follow ?

5694
L
Do Gooder (Customer)

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