Hello, This happens with 2 different customers in different versions (23.1.10 and 23.2.3). The CRM Panel has been installed correctly, the doc class has been defined for the docs and the Default Settings have been entered correctly: DOC_CLASS - populated SKIP_ATTACHMENTS - falseBut the attachments from the email are not populating into IFS Business Mails as an attachment. Does anyone know how to fix this, or is it an issue with the versions? Kind regards, Eric

Question

CRM Panel not pulling the attachment into the Business Mails.

Userlevel 1

+5

Hello,

This happens with 2 different customers in different versions (23.1.10 and 23.2.3).

The CRM Panel has been installed correctly, the doc class has been defined for the docs and the Default Settings have been entered correctly:

But the attachments from the email are not populating into IFS Business Mails as an attachment.

Does anyone know how to fix this, or is it an issue with the versions?

Kind regards,

Eric

Userlevel 3

+8

HI @eric.vives ,

Good to have some screen shots and more info on this.

Similar issues raised in

can you check the reply and answer those?

Best regards,

Masheesh

Userlevel 1

+5

Hello Masheesh, I’ve responded there as it’s a bigger thread. Kind regards, Eric