assyst General

Hi Together, Facing an issue while performing the Request process to be completed:created a new Prcess for Ordering but can not execute the Phase actions . Always in every stage/phase get the message:“The current stage contains mandatory tasks which must be resolved before the next stage can be proceed” But there are no tasks listed to  be resolved. Maybe someone has a hint regarding this Thanks in advanceRalf

Hi, I am trying to build a new Workflow Process with the Process Designer in assyst v11.5I am not fully familiar with the Workflow expressions, and ho it can help me in aceiving this, but I have a vague idea how they work. Anyways, in that workflow process, at some point, a Decision Task would be assigned to a specific SVD (support team) and the decision they will need to do has 2 more “sub-levels”So, to summarize, that could be something like that:1st Decision Task  = Select the “Level of approval” , let’s say between “Rejected, Level1, Level2 or Level3”then the 2nd decision they neeed to make would be, if Level1 to 3 is selected, then decide if affected user can use “BYOD” or “Company Devices”and last, 3rd decision would be, for each of the above choices, Decide if user can use “any type” of device, or “Phone Only” or “Computer Only”…I know I could build something that would be “nested” and trigger those 3 different tasks, one after the other, in 3 different events, but I don’t find

Hi All,I have created an assyst user but I couldn’t find where I can setup the username and the password for the user. What am I missing? Note: I’m creating this user to log in to AssytWeb.          Regards,Nuwanthika  

Hello I have been trying to create a relation between all Items to build the CMDB,  although it is available in the Item form I haven’t found a way to do it in bulk  what I need to update Relations  I generated DWM file but there was no file for the relation I have tried to do it through AssystETM with different channels but couldn’t find the fields for relation to link an item to another item I see the relation through “Item Relation” but there is no source and destination on the assyst Resource “Item Relation”AssystETMany idea on how to link it,Thank you in advance for your support

Hi,I'm working on an Action Template and require the custom field values in a form entered by the user to automatically populate into the template.As of now, we are only capable of pulling Standard field values of a form, but my question is for Custom field in a form. Is it possible to get them auto-populate by writing expressions? If so, then please let us know. Also is it possible to grab the details of the user from his/her contact-user profile using an expression in the template? Below is a Service Offering Form and we need some of its CUSTOM fields to automatically populate in our Action Template.A form with Custon fields highlighted.Thank you in advance.

Hello.         I am unable to open customizer when ever I tried to open it it’s always give me this errorjava.io.IOException: Server returned HTTP response code: 403 for URL: https://saned.iau.edu.sa:443/assystweb/applets/customiser.jar    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at java.security.AccessController.doPrivileged(Native Method)    at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)    at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source)    at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)    at com.sun.

Has anyone come up with a CSS hack to “level” these 2 divs so that they are on the same line. This one has been driving me crazy for some time, not sure why they are not level out of the box.  

There seems to be a bug pertaining to the date of the last action field. For example, if I create an event monitor where I want to find all events where the “Follow-up Request” action was the last action taken, it works correctly. But, if I indicate that I’d like to find events where that action was taken, say, at least 5 days ago or more, the date filter doesn’t apply. In fact, it’ll still show events where the action was taken the same day that I am running the query. I’ve tried looking in the release notes but I can’t find any mention of this bug. My organization is running on assyst 11.2.3.

Hi, Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well. Thanks!

After typing a text into Serach field and click search, every time the same result : cannot find. seems to be a bug in serch engine related to Assyst NET

Hi all,We have a support ticket outstanding for something however, in the meantime - we would like to see if the community has experienced similar issues or have any workarounds.When we update organisational information on our contact user records (Section, Department, etc) we would expect that our item records also update to reflect the change. Unfortunately, this does not happen and reflects poorly in our reports.For example Screenshot #1 was correct at the time of asset allocation however, Rob has now had an org structure change as per Screenshot #2 which we would like to see on the item record.Screenshot #1:Screenshot #2:Thanks in advance.

First time logging a question here so go gently!I am creating some forms in the Customizer and would like some of the fields on each form to have the Formatted Text Editor toolbar but only one field (Description) on each form by default has this functionality and I cannot see how to create new fields that have this or amend the format of existing fields.These are required so that users can paste images into the fields.Anyone know a way around this? :)

We are finding that when creating Custom lookups and linking them to new Single Select fields, that a blank option appears in the lookup (that isn’t there in the Custom Lookup) But it only looks to be on some, and not others -   Is this something anyone else is experiencing? Are there any fixes?

How can we get details of Standard Fields of a Form from Database.Example: We need details of Expressions on Building Field of all Forms that we have.

We have a requirement to raise a Service Request from ETM. The form has a multi-select field. How can we add multiple values using ETM to this multi-select field? 

Would anyone have some time to go over with me their configuration/setup for service request bundles that aren’t related to procurement?  I’m trying to understand the best setup for bundles of things relative to application access etc vs an extensive workflow off of a single service request. Thanks!

Hi - we are starting to look at Power Automate, and what it could do when it comes to assyst.Is there anyone with experience using Power Automate and is able to share how they have used it to compliment/integrate with assyst, what they are using it for?

Is there a way to allow userID search in assystNET to avoid choosing the wrong user? Currently, when you fill out a form in assystNET, the Affected User is auto-populated to the reporting user.  When you change that, it is based off of name, not userID.  Is there a way to change that so when choosing an Affected User’s name, it also shows their UserID associated with that name?  When you click on the search magnifying glass, there are criteria options, but UserID is not one of them.  Is there a way to add UserID there as well?   

Hello. Does anyone have any experience with customizing the Self-Service Mobile App (formerly ACE) through InTune? We are looking to deploy the app to our client base, but need to customize the app icon and name (“IFS assyst” doesn’t mean anything to our clients).IFS have been able to tell me the key value for customizing the server URL in the deployment, but when I asked about the icon and name I have not gotten a reply.Thanks,Duncan

Hi all, I am using a ‘throw new Error’ piece of code in my ETM datamapper to force a failure when there is no record match when processing an excel file.  This allows me to append a custom message to the end of the error log dump in the email instead of using the ‘No match - Error’ on the Record to Update which just shows a generic message with no detail.  It does what I want it to do but in the email message generated it is prefixed with the usual dump.Two questions … Is there a way to just show my custom message?  Or a completely different way to accomplish this. Is there a way to throw an info or warning message which will not stop processing so I can provide some additional information in the email as well.Thanks!T

Hi,My organisation is looking to implement some features using the Contact User form’s User Flags. I am aware that we can modify those according to our needs. However, we have a very specific scenario where we would like to be able to create event queries based on the value of those flags. I haven’t seen those fields in the query form. Is there a way to create event queries using the User Flag values? My organisation is using assyst 11.2.3.Thanks!

Hi All, We are trying to automate the automatic logging of received incident by mail in Assyst, was wondering if anyone has done this or have some useful input to getting this done. We are trying to eradicate manual intervention for quicker response time Currently running on Assyst 11.6.0 version Any useful tips would be appreciated Thank you  

Hello, I’m working on styling of AssystNet Mobile Interface and I’m encountering the below issue. I would really appreciate a solution for this. Under Favorites, the two Service Offerings - ‘Computer Services and Request’ and ‘On/Off Boarding Requests’ are not visible in assytNet mobile app.    Please, help solve the problem.Thank you in advance. 

We are looking at how we can promote the ‘Services’ screen filter on assystNet. Our user research indicates that the majority of our users do not know it is there.Services filter link and sub-section My question is two fold….Does anyone know if there is the ability to set this as expanded by default? (This was our first thought) How have you all promoted this feature to your end users?<!-- Minimised --><div class="catalogue-filter-panel axiosHidden" id="uniqName_3_230" widgetid="uniqName_3_230" aria-hidden="true"> <!-- .... --></div><!-- Expanded --><div class="catalogue-filter-panel" id="uniqName_3_230" widgetid="uniqName_3_230" aria-hidden="true"> <!-- .... --></div> 

We have a requirement where we need to get all the answers of the Decision task using ETm.Example: A decision tasks has 2 Answers “Approved” and “Not-Approved”.We want these answers in a variable.Please help