assyst General

We are starting to look at using work manager in assyst and wondered if anyone had any pointers or  gotchas that I should watch out for.  Got it setup and noticed a few things that would make it better, added these or upvoted in ideasmultiple managers per svd for different areas/types of events - so they can have different lanes and easier to manage more filters, especially on itemanything else anyone has noticed or come up with different ways to manage/use these.

We are looking at improving UX through ticket logged emails base on source; e.g., 'We have logged a ticket following your call to our Support Analysts' when logged with the source of 'Phone'.We have successfully implanted this when using the system defined source options using the code below...ADDITIONAL VARIABLE[AV_SOURCE_TYPE"] = "event.receiveSourceType",ACTION PROCESSOR RULE{        [[ Internal User - Logged Email - Self-serviced by Portal]],        [[            ACT_TYPE_SC == "ASSIGN"                and (tonumber(ACT_TYPE_COUNT) == 1)                and (EVENT_TYPE == "i"                    or EVENT_TYPE == "s")                and (AV_REPORTING_USER_SC == AV_AFFECTED_USER_SC                    or AV_REPORTING_USER_SC == "")                and (AV_AFFECTED_USER_SC or "") ~= ""                and AV_AFFECTED_USER_SC ~= "XXEXTERNAL USER"                and AV_SOURCE_TYPE == "assystnet"                and (tonumber(AV_BUNDLE_EVENT_ID) == 0)        ]],        strSendMailV2 .. "TEMPLAT

Looking to see if any other assyst customers are currently utilizing Sailpoint in their organizations and if they’ve explored or setup ETM/ipaas integrations or did so via Boomi, etc.

We have been trying to use the substitution keywords to get a mailto link to send to customers through an action template that sends an email to our mailboxreader/etm This is mostly working, we can get the  event reference in the subject line,  but cannot get the substitution keywords to populate the body of the mailto. we have tried a few things and its so close but just doesnt put the subject/body in the right place, seems to not be picking up the ? correctly if we do  this it works great, without a body of the email<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><a href="$eventLink$new.event.formattedReference">approve</a> to try to get the body in we tried<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><vtl>#set($eventLink2 = "?body= Approved%0A%0DAdd%20Additional%20comments%20below%20if%20required")</vtl><a href="$eventLink$new.event.formattedReference$eventLink2">approve</a&

Hi,Would anyone be able to advise whether or not it is possible to download ALL attachments on an event in one go (similar to Outlook) from within assystWeb, instead of having to click on each attachment individually?Thanks in advance.

Hi - I’d like to set up a monitor to list unassigned tickets in my SVD’s queue. Can’t figure it out. Anyone? Thanks.

Hi Team, We have a requirement where for a Service Request we want to open a task on the “Required By” date of the Service Request. Is there a way to a have a condition on a task in Process Designer to open it on the “Required By” Date? Thanks & Regards,Manish Verma

Hi all,Is there a way to copy existing datamappers? I have an existing datamapper and need to create two new ones and they are almost identical. Re-entering them all manually will take hours. Unfortunately. I cannot combine the functionality of all three into the original. Thanks!Trevor

In the assyst 11.7.3 release notes there is an enhancement to Event management“A Process can be added to, replaced, or removed from an existing Event using the 'edit Event' form. Support Users can now add, replace, or remove a process when editing an Event. Previously it was necessary to open the Process Designer to perform this function.”I can’t find anything on the wiki as to how to go about this.  Does anyone know?

 While the ticket is logged, and process is running I am able to edit the process and enter this Substitution Keyword to bring the Event Category but when doing this to new process before logging a ticket, it does not accept this keyword. Any Solution?

Hi Team,We have a requirement to fetch ItemSerialNumber linked to an Affected User. Using below query in form but getting error. Please help.select Item.serialNumber from item as Item where (Item.product.productClass.shortCode='CELL' and Item.user.id = @*@$new.affectedUser.id@*@) Thanks,Manish Verma

Hi all,  I am looking for the javadoc domain model for the 11.6 release. It used to exist for the 10SP7 release here ...https://wiki.axiossystems.com/assyst10SP7Wiki/javadoc-domain-model … but it is no longer available. I tried https://wiki.axiossystems.com/assyst11-6Wiki/javadoc-domain-model/ based on the 11.6 Wiki URL but no dice.I tried searching different combinations of domain model and by navigating the site but no luck.Thanks!Trevor

I have been playing with v11.7 of assyst and uncovered a few minor issues during the DB upgrade in a DEV environment (from v11.3.8), so I am just posting those for your information:The DB upgrade script fails when trying to add the stored procedure RESET_EVENT_HKS, which already exists in our schema.Mitigation: delete the stored procedure before running the upgrade.Long term solution suggestion: Ideally have the upgrade script always drop the stored proc prior to creation.Migration of forms will fail if they have multiple Web Custom Groups with the same label (in design mode), DB upgrade SQL fails with a duplicate error.Mitigation: before the upgrade, change the labels in design mode to make them unique, and then add the proper display label as a customization at the Global-English level.Long term solution suggestion: allow renaming of the label during DB migration to add a suffix, for example: “…_1”, “…_2” etc.

assyst workshop: Mastering advanced workflowsHi everyone,Are you looking to maximize your productivity and efficiency? We have just the thing for you!We are thrilled to announce a new workshop series for all assyst users - Uncovering assyst’s tips and tricks. It is aimed at helping you unlock the full potential of the IFS assyst platform. What will you learn?Discover features and functionalities of IFS assyst that you may not have been aware of. Learn practical tips and tricks to streamline your workflows. Understand best practices for using IFS assyst effectively.Don’t miss this opportunity to elevate your IFS assyst experience.The first worshop is taking place next week (Tue, March 26) and it will cover Advanced Workflows. Register here: https://info.ifs.com/assyst_workshop_Mastering_advanced_workflows.html and share the link with your colleagues! We hope to see you there!

We have a requirement where we want to fetch all the items that have word “MODEL” in shortcode. Is there a way to get this in ETM?

How do you handle responses to/from users on Tasks? We don’t have the Advanced Event Monitoring license for our users, but we have many processes that involve sub tasks, such as a user termination workflow. When our workers process those tasks, they may try sending a message to the affected user for more info, etc. Of course, the affected user cannot respond to the ticket via AssystNet. How does your team handle this for those that do not have Advanced Event Monitoring enabled?

Hi Everyone,I was wondering if anyone has been able to display the Section-Unit Manager as a default value in a customizer form. We want to have certain forms, not only be assigned to certain managers, but have those manager’s names be displayed on the form itself.So for example, if a form needs Director approval, we use:$new.affectedUser.department.section.branch.division.manager.shortCodeif a form needs Divisional Manager approval:$new.affectedUser.department.section.branch.manager.shortCode if a form needs Middle Manager:$new.affectedUser.department.section.manager.shortCodeBut for Section Unit, we have a problem...(Branch Unit and Section Unit are the same thing… not sure why a “label” was used)The section unit is that weird concatenation of section_sc and branch_sc, so we are not sure on how to get the correct “Default Value Expression” to populate the field with the Section Unit Manager, or if it’s even possible.Any help would be greatly appreciated.Thanks,Kris

Hi.  I’ve found that in an assystWeb form, since moving to v11.6 (currently at v11.6.4), if you select a lookup from a list the focus is always returned to the top of the form, rather than tabbing to the next field.  Is this correctable, please?Thanks,Steven

Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.All that displays as the cause in the failure log of etm is this:500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>

HiI’ve been looking at our Contact User form to update it for some new custom fields that are needed and, whilst it’s been amended, wanting to do a little tidying/hiding of fields we no longer use.  One that I noticed is the Order Approval Threshold field in the Organisation section.  When I looked in the Customiser, I realised that it doesn’t appear in the Form Content list so it can’t be managed at all.  Is this correct, please?  As we don’t use it at the moment, being able to hide it would be useful.Thanks

Error in IPaaS log - I’ve been looking through the log for the reason for why I cannot get into AssystETM and came across this error. Hoping someone will have a suggestion of what this error means or what I need to “fix/update”. 2024-03-12T14:54:53,036 [CDT] | ERROR | Camel (importToolProcessingContext) thread #2 - JmsConsumer[jmshealthcheck] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms - 4.3.5.RELEASE_1| Could not refresh JMS Connection for destination 'jmshealthcheck' - retrying using FixedBackOff{interval=5000, currentAttempts=0, maxAttempts=unlimited}. Cause: Error while attempting to add new Connection to the pool; nested exception is javax.jms.JMSException: Could not create Transport. Reason: java.io.IOException: Transport not scheme specified: []2024-03-12T14:54:53,052 [CDT] | ERROR | Camel (importToolProcessingContext) thread #12 - JmsConsumer[imports] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms

Hi Everyone,We need your input as regards our current Java setup for Assyst and we would like to move to open JDK to avoid additional cost to the licenses on this versions.Currently  on java version "1.8.0_333"Java(TM) SE Runtime Environment (build 1.8.0_333-b02)Java HotSpot(TM) 64-Bit Server VM (build 25.333-b02, mixed mode) QuestionWhat are the supported open JDK version for java to downgrade to ? We are running on Assyst version 11.6.1 build 12635We also will like to downgrading to java-1.8.0-openjdk.x86_64 : OpenJDK 8 Runtime EnvironmentWould this work with Wildfly / JBos?Looking at the Wiki page it says it is supported howver not this exact version, we need your experience here if the current version we are plannimng to downgrade to works ok with Assyst. please this is urgent Thank you Abdulrahaman

On the IFS assyst Mobile app, once logged in to our site, the Home page shows the IFS assyst logo. Is there a way of changing that logo to be something different?  

We are looking for an action type which is not visible (in the action log) to other service departments. Never. Really Never. :-) Is this possible? I take it that action types flagged as private are visible to creating service departments and current assigned service departments. This is not what we are looking for.Take care,Mathias

I am wondering if there is a database table that stores the customization details done on particular aliases via the Customizer? For example, I am looking to find what fields are visible to which aliases on specific custom forms. Is there a table that stores this? I’m looking to do this on the Item A field specifically, which is a system field.So far I’m using jptsys_def_state_grp table, which allows me to find which fields have a customization on specific aliases. Now I’d like to know what those customizations are… My organization is currently on assyst 11.2.3 if that helps.Thanks in advance!