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assyst General

General questions regarding IFS assyst.

  • 421 Topics
  • 948 Replies
421 Topics
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General
Updating Item Relations

Hello I have been trying to create a relation between all Items to build the CMDB,  although it is available in the Item form I haven’t found a way to do it in bulk  what I need to update Relations  I generated DWM file but there was no file for the relation I have tried to do it through AssystETM with different channels but couldn’t find the fields for relation to link an item to another item I see the relation through “Item Relation” but there is no source and destination on the assyst Resource “Item Relation”AssystETMany idea on how to link it,Thank you in advance for your support

2288
M
Sidekick (Customer)
N
Do Gooder (Customer)
neha28Do Gooder (Customer)
asked in assyst General
Adding custom fields expressions in Action Templates

Hi,I'm working on an Action Template and require the custom field values in a form entered by the user to automatically populate into the template.As of now, we are only capable of pulling Standard field values of a form, but my question is for Custom field in a form. Is it possible to get them auto-populate by writing expressions? If so, then please let us know. Also is it possible to grab the details of the user from his/her contact-user profile using an expression in the template? Below is a Service Offering Form and we need some of its CUSTOM fields to automatically populate in our Action Template.A form with Custon fields highlighted.Thank you in advance.

2082
R
Do Gooder (Customer)
A
Do Gooder (Customer)
atahaDo Gooder (Customer)
asked in assyst General
Error while open customizer

Hello.         I am unable to open customizer when ever I tried to open it it’s always give me this errorjava.io.IOException: Server returned HTTP response code: 403 for URL: https://saned.iau.edu.sa:443/assystweb/applets/customiser.jar    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at java.security.AccessController.doPrivileged(Native Method)    at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)    at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source)    at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)    at com.sun.

1496
A
Do Gooder (Customer)
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General
CSS hack to "level" Filter and Search for Services

Has anyone come up with a CSS hack to “level” these 2 divs so that they are on the same line. This one has been driving me crazy for some time, not sure why they are not level out of the box.  

632
jyork
Sidekick (Customer)
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General
Date of Last Action Event Monitor

There seems to be a bug pertaining to the date of the last action field. For example, if I create an event monitor where I want to find all events where the “Follow-up Request” action was the last action taken, it works correctly. But, if I indicate that I’d like to find events where that action was taken, say, at least 5 days ago or more, the date filter doesn’t apply. In fact, it’ll still show events where the action was taken the same day that I am running the query. I’ve tried looking in the release notes but I can’t find any mention of this bug. My organization is running on assyst 11.2.3.

1043
D
Do Gooder (Customer)
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General
Service Request Model Event

Hi, Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well. Thanks!

813
R
Do Gooder (Customer)
Ralf.Wich
Do Gooder (Partner)
Ralf.WichDo Gooder (Partner)
asked in assyst General
Self Service Portal Search no Results

After typing a text into Serach field and click search, every time the same result : cannot find. seems to be a bug in serch engine related to Assyst NET

322
Ralf.Wich
Do Gooder (Partner)
A
Sidekick (Customer)
asutliffSidekick (Customer)
asked in assyst General
Item & Contact User / Organisational Structure

Hi all,We have a support ticket outstanding for something however, in the meantime - we would like to see if the community has experienced similar issues or have any workarounds.When we update organisational information on our contact user records (Section, Department, etc) we would expect that our item records also update to reflect the change. Unfortunately, this does not happen and reflects poorly in our reports.For example Screenshot #1 was correct at the time of asset allocation however, Rob has now had an org structure change as per Screenshot #2 which we would like to see on the item record.Screenshot #1:Screenshot #2:Thanks in advance.

1046
price-r
Do Gooder (Customer)
M
Do Gooder (Customer)
mchendDo Gooder (Customer)
asked in assyst General
Formatted Text Editor Toolbar query

First time logging a question here so go gently!I am creating some forms in the Customizer and would like some of the fields on each form to have the Formatted Text Editor toolbar but only one field (Description) on each form by default has this functionality and I cannot see how to create new fields that have this or amend the format of existing fields.These are required so that users can paste images into the fields.Anyone know a way around this? :)

781
LukaszK
Do Gooder (Employee)
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General
Blank entry appearing in Custom Lookups

We are finding that when creating Custom lookups and linking them to new Single Select fields, that a blank option appears in the lookup (that isn’t there in the Custom Lookup) But it only looks to be on some, and not others -   Is this something anyone else is experiencing? Are there any fixes?

551
J
Sidekick (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
Which Table has Customizer Form Standard Fields Details?

How can we get details of Standard Fields of a Form from Database.Example: We need details of Expressions on Building Field of all Forms that we have.

531
J
Sidekick (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
ETM - Add values to multi-select Field

We have a requirement to raise a Service Request from ETM. The form has a multi-select field. How can we add multiple values using ETM to this multi-select field? 

921
C
Hero (Employee)
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
Service Request Bundle

Would anyone have some time to go over with me their configuration/setup for service request bundles that aren’t related to procurement?  I’m trying to understand the best setup for bundles of things relative to application access etc vs an extensive workflow off of a single service request. Thanks!

651
C
Hero (Employee)
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General
assyst/Microsoft Power Automate

Hi - we are starting to look at Power Automate, and what it could do when it comes to assyst.Is there anyone with experience using Power Automate and is able to share how they have used it to compliment/integrate with assyst, what they are using it for?

3502
jyork
Sidekick (Customer)
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General
assystNET Affected User - UserID search

Is there a way to allow userID search in assystNET to avoid choosing the wrong user? Currently, when you fill out a form in assystNET, the Affected User is auto-populated to the reporting user.  When you change that, it is based off of name, not userID.  Is there a way to change that so when choosing an Affected User’s name, it also shows their UserID associated with that name?  When you click on the search magnifying glass, there are criteria options, but UserID is not one of them.  Is there a way to add UserID there as well?   

1181
jyork
Sidekick (Customer)
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General
assyst Self-Service Mobile App customization through InTune

Hello. Does anyone have any experience with customizing the Self-Service Mobile App (formerly ACE) through InTune? We are looking to deploy the app to our client base, but need to customize the app icon and name (“IFS assyst” doesn’t mean anything to our clients).IFS have been able to tell me the key value for customizing the server URL in the deployment, but when I asked about the icon and name I have not gotten a reply.Thanks,Duncan

1982
D
Do Gooder (Customer)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
ETM Throwing Exceptions

Hi all, I am using a ‘throw new Error’ piece of code in my ETM datamapper to force a failure when there is no record match when processing an excel file.  This allows me to append a custom message to the end of the error log dump in the email instead of using the ‘No match - Error’ on the Record to Update which just shows a generic message with no detail.  It does what I want it to do but in the email message generated it is prefixed with the usual dump.Two questions … Is there a way to just show my custom message?  Or a completely different way to accomplish this. Is there a way to throw an info or warning message which will not stop processing so I can provide some additional information in the email as well.Thanks!T

761
SGrant89
Hero (Employee)
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General
Contact User - User Flags

Hi,My organisation is looking to implement some features using the Contact User form’s User Flags. I am aware that we can modify those according to our needs. However, we have a very specific scenario where we would like to be able to create event queries based on the value of those flags. I haven’t seen those fields in the query form. Is there a way to create event queries using the User Flag values? My organisation is using assyst 11.2.3.Thanks!

1226
M
Hero (Employee)
U
Do Gooder (Customer)
USMAN-ADo Gooder (Customer)
asked in assyst General
Automatic incident creation when mail received

Hi All, We are trying to automate the automatic logging of received incident by mail in Assyst, was wondering if anyone has done this or have some useful input to getting this done. We are trying to eradicate manual intervention for quicker response time Currently running on Assyst 11.6.0 version Any useful tips would be appreciated Thank you  

1313
M
Hero (Employee)
N
Do Gooder (Customer)
neha28Do Gooder (Customer)
asked in assyst General
Service Offerings are not visible in assystNet Mobile app under Favorites. - ‘Computer Services and Request’ and ‘On/Off Boarding Requests’

Hello, I’m working on styling of AssystNet Mobile Interface and I’m encountering the below issue. I would really appreciate a solution for this. Under Favorites, the two Service Offerings - ‘Computer Services and Request’ and ‘On/Off Boarding Requests’ are not visible in assytNet mobile app.    Please, help solve the problem.Thank you in advance. 

961
M
Do Gooder (Employee)
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General
Filtering Service Categories

We are looking at how we can promote the ‘Services’ screen filter on assystNet. Our user research indicates that the majority of our users do not know it is there.Services filter link and sub-section My question is two fold….Does anyone know if there is the ability to set this as expanded by default? (This was our first thought) How have you all promoted this feature to your end users?<!-- Minimised --><div class="catalogue-filter-panel axiosHidden" id="uniqName_3_230" widgetid="uniqName_3_230" aria-hidden="true"> <!-- .... --></div><!-- Expanded --><div class="catalogue-filter-panel" id="uniqName_3_230" widgetid="uniqName_3_230" aria-hidden="true"> <!-- .... --></div> 

1322
C
Hero (Employee)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
ETM - Get Decision Answers

We have a requirement where we need to get all the answers of the Decision task using ETm.Example: A decision tasks has 2 Answers “Approved” and “Not-Approved”.We want these answers in a variable.Please help

801
G
Do Gooder (Employee)
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General
Have system in Incident form

Hi  I have a question can we have visibility to SYSTEM  in incident/Service request form https://wiki.axiossystems.com/assyst11-6Wiki/index.php/System_Theory

301
LukaszK
Do Gooder (Employee)
S
Do Gooder (Customer)
SmackyDo Gooder (Customer)
asked in assyst General
Sending Attachments In SmartMail

I’m trying to use SmartMail to send all files in a folder but can’t seem to get it to work using this line of code.                -- include_files = [[{                    -- app = AXIOS_BASE .. "\\Data\\Attachments\\",                -- }]],I can’t figure out what the wild card is to include all files in the folder.  If I explicitly state the file name the email with the attachment sends, but if I leave it blank or try any variation of wildcards, I just get an error Invalid email 'include_files' entry: no file exists with title.  The email still sends but no attachments.  The files can be in any format, .pdf, .xlsx, .csv, etc…Any help would be really appreciated.Thanks!   

972
S
Do Gooder (Customer)
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst General
AssystWeb and AssystNet @All Events Logged by me

 How to bring the events created by me from AssystNet to show in AssystWeb@All Events Logged By me ?Same Type of event, when logged from AssystWeb, its showing in All Events Logged By me but when logged from AssystNet, its not showing in AssystWeb @ All Events Logged By me.

1093
S
Do Gooder (Customer)

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