Assyst v11.5.2
SmartMail v1.12.5
We are developing a new process in assyst that all starts with a new custom logging form within assystNet. The users completes the questions and then has to attach a document before being able to submit the request.
After the request has been logged, the attachment(s) that the user has attached to the request needs to be attached to an email that is sent externally.
How can I automate this please by using AP rules and SmartMail without someone having to manually trigger this by taking a specific action and select the attachment? The aim is to automate as much of this manual process as possible