assyst General

Hello, We recently upgraded our assyst production environment to version 11.6.3, and converted off the legacy numbering system. Since the change, our implementation of the assyst Mailbox Reader and our assystETM installation are both creating events which have negative incident_ref values. This did not happen in any of our non-production environments during our testing.A couple of examples are below:  Has anyone run into this before? Thanks, Duncan

Hello  Team we are creating an integration between our AssystApp and cloud app, we have issued a new public certificate and added it to the SSL Keystore  I can see from my browser the certificate is installed successfully and appearing but when we trying to trigger the API using AssystREST the vendor team are getting this error  ::::JBO-29000: Unexpected exception caught: javax.ws.rs.ProcessingException, msg=javax.net.ssl.SSLHandshakeException: Received fatal alert: unrecognized_name  to resolve this issue I’ve added these llines to standalone.xml but yet it is still not workingany ideas ?             <server name="default-server">                <http-listener name="default" socket-binding="http" redirect-socket="https" enable-http2="true"/>                <https-listener name="https" socket-binding="https" security-realm="ApplicationRealm" enable-http2="true"  sni-host-name="true" />                <host name="default-host" alias="localhost">                 

Our Web Tutorial section of the Assyst Web Homepage has a list of Knowledge procedures that appear in a near-random order.  Is there a parameter or setting that determines what order this procedures are displayed?  Ideally, we would like to have them in alphabetical order, but also add “New” procedures at the top for a determined amount of time.

Hi All,  How to mask first 6 digits of a 10 digits number added in a field of event raised by a customer.  Digits should be hidden from the service desk ticket in assystWEB. i.e. Number to be hidden:SSN : 1234567890 After hidden:SSN : XXXXXX7890 Kindly advise. Regards,Nuwanthika

Hi All,We have created a sample job title as “Not Used”When creating an assyst user and try to save the details an Error is throwing as "job title is required" even though the "Job Title" is already being selected. What can be reason for this error?   Regards,Nuwanthika 

We hear often about the difficulty for staff in navigating a robust (even if easily searched) Service Catalog between the various customer groups we support. As a healthcare organization servicing both clinical and non-clinical staff, we hear often about the lack of time nurses or providers on the floor have to spend in the catalog.  Given the size and variety of what's on offer I can sympathize.Has anyone come up with unique service catalogs for specific customer groups using the Query Profiles or unique homepages for each given that functionality in more recent releases? How did you accomplish or manage this? Looking for some ideas on how to potentially solve this issue.

Hello,Within assystNET, you can place Event Monitors on the homepage.Some columns within the Event Monitor may not be easy to understand for some people who use the portal (such as SVD Assigned Name) so it has been requested that these be changed to more easily understandable headers where appropriate.So with that goal in mind, does anyone know how to alter the headers of individual columns within assystNET Event Monitors with CSS only?The reason I state ‘CSS only’ as I believe these are the lititations of what can be done via Styling in assyst.Note: I’ve tried inspecting the element in three different browsers which all gave varying outputs.  The one below looked to be the most likely to work but it unfortunately did not (.dgrid-column-6 being SVD Assigned Name):}#dgrid_0 .dgrid-column-6 {  column-header: "Assigned Team";  header: "Assigned Team";}Many thanks in advance

We need to allow unauthenticated access to the IFS Assyst knowledge base. Right now, only logged-in users can access it. This is a problem for new users who need to register and learn the tool.The information needed for registration is stored elsewhere, making it hard to maintain and access. This setup creates a barrier for new users and hinders the efficient use of our knowledge base.Allowing unauthenticated access would improve the user experience and help keep our knowledge base up-to-date. Please consider this change.

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes made in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.

Hi! I downloaded IFS Assyst Self-Service app and I’m getting an error: Server Unreachable. Try again later.We’ve discarded to be a communication problem by running some tests in 443 port. We also confirmed that the server name is being resolved just fine.Do you guys have any idea of what may be causing this behavior? Att.,Elaine

You used to be able to browse online the javadocs found here https://wiki.axiossystems.com/assyst11-6Wiki/index.php/assyst_Javadocs but they have taken the download and browse online off the site. They say you can find it in your assystweb 11 directory but I can’t seem to find it.  What directory should I be looking in because I can’t find them anywhere. 

We created a custom Single-Select field on our contact user forms.We want to use the values in a Lookup Filter expression on our forms to restrict the results of our Single-Select Contact User field but cannot find the correct syntax to include:We’ve tried multiple variations like below:FROM usr as contactUser WHERE contactUser.$W(‘RAD’).shortCode = ‘ADULT REPRESENTATION SERVICES’FROM usr as contactUser WHERE contactUser.$new.W(‘RAD’).shortCode = ‘ADULT REPRESENTATION SERVICES’Currently on version 11.6.3 of assyst.Any ideas?

We need to allow unauthenticated access to the IFS Assyst knowledge base. Right now, only logged-in users can access it. This is a problem for new users who need to register and learn the tool.The information needed for registration is stored elsewhere, making it hard to maintain and access. This setup creates a barrier for new users and hinders the efficient use of our knowledge base.Allowing unauthenticated access would improve the user experience and help keep our knowledge base up-to-date. Please consider this change.

My client has been requesting an update for a problem.I had an incident (376354) which resulted in a problem record opened close to two years ago (April 2022).  The problem record is P15952.  I submitted an email to “axios.problem.management@ifs.com” for an update in November.The issue occurs when using Save As New to create a new system.  There is a limit with the amount of items that are saved with the new System.

Hello, We’ve just built a tabular version of impact explorer that we’d like to be linked from events’ forms. Therefore, I created a custom field of type title that I intended to update with an hyperlink to that external report that receives item’s id as an input parameter via its URL.However, assystETM does not seem to allow me to update those title fields directly, even giving me a warning when I try to do so:  Is there any way around this via ETM ? Or any other alternative which would enable me to create a dynamic hyperlink from inside my event forms to external URLs based on the form’s item id ? Regards,Otmar

Hello All, I am hoping someone can help.I am trying to create Dynamic tasks in a process which are triggered upon the CSG of the parent event. I have so far tried:if($new.parentEvent.csgShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csgShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.csg.ShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csg.ShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.csg.shortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csg.shortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.CsgShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.CsgShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.Csg.ShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.Csg.ShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) Has anyone done something like this before, if so can you please help!!!!

We have a requirement to limit the selected users on system lookup field (contact user) to get users that their aliases are members of specific secondary service departments.If it was primary service department it would be more straight forward, but for secondary service departments I tried many expressions but all failed. Any ideas? 

Would any IFS assyst customers be willing to share information or examples of their Category for Cause and Event and Generic/Product Class/Product/Item structures with us?We are in a period post SaaS migration of re-evaluating our structures and uses of the tool to better align with best practices with increasing efficiency in mind. Our reporting and SLAs are lacking as a result of how we initially structured many of the system fields in our instance and would like a reference point for how others are utilzing this currently.  After pouring over the wiki i have a good idea of what we should be moving towards but always helps to share with our staff and leadership other real world examples where possible. Anyone interested please let me know and I’d love to work with our CSM to get in touch and set up the call or working session! 

Hello,After upgrading from assyst 11.2.6 and then to 11.4.3 and 11.4.4, some assyst Users started complaining about frequent disconnections from assyst Portal, well bellow the session timeout period defined in your system: 25200 seconds, which corresponds to our default shift time of 7 hours Yesterday I experienced this while updating an item form, suddenly I was logged off with a message that my session had expired.  I’m finding it very difficult to track this issue. Any ideas on how to track this issue ? After analyzing my server.log file, I noticed the following issues several messages like the following: Unhandled exception: org.jboss.resteasy.spi.UnhandledException: RESTEASY003770: Response is committed, can't handle exception.Bellow that message, in general, just bellow it there’s a mesasge like this: “ java.lang.IllegalStateException: UT010006: Cannot call getWriter(), getOutputStream() already called” In both message there’s a full stack trace, making the log extremely large. 

Has anyone figured out how to adjust the CSS for these tooltips? If I have a tooltip that is long it goes to the very edge of the page, so I’d like to change the width to make it more compact.  

Im trying to develop a dynamic task expression that pulls through the selected options on a multi select lookup, but Im having difficulty with the expression code. This is the set up for the Multi Select Lookup:And in the task expression I have tried utilizing following codes: $new.parentEvent.W("MSL-BU")$new.parentEvent.W("MSL-BU").name$new.parentEvent.W("MSL-BU").shortCode$new.parentEvent.W("MSL-BU").value$new.parentEvent.W("MSL-BU").values$new.parentEvent.W("MSL-BU").multiSelectValues$new.parentEvent.W("MSL-BU").multiSelectValues.systemLookupValue$new.parentEvent.W("MSL-BU").multiSelectValues.systemLookupValueId$new.parentEvent.W("MSL-BU").multiSelectValuesShortCode$new.parentEvent.W("MSL-BU").multiSelectValues.id$new.parentEvent.W("MSL-BU").multiSelectValues.shortCodebut the result is always returned as “NO VALUE”. I’ve tried trawling through the wiki to no success. Has anyone else managed to do this? 

Hi there,we’d like to search for all active incidents including Major Incidents, alas, incidents linked to a Major as member of the Major Incident group should be excluded. We didn’t find a way to do this. We thought “state” would help, but excluding states is not an option in the search form. Any ideas?Take careMathias

We currently have a form on assystNET so that users can make software requests. Once approved they are added as an item in our product structure. We want to show a list of approved software's, which we can do using a lookup filter. We also want to tell the users about the software in the hope that in the case of their software not being on the approved list, a software that does something similar is. Can you add columns to the lookup table below? Or does anyone have any suggestions for this? 

HelloHow I can control and specify attachment file types in IFS Assyst 11.6for example: Allow contact users to attach only pdf and jpg files

We would like to be able to add values in a custom lookup definition without using the customizer.We had found a solution via a query on the db which seemed to work, except that we realized that we were no longer able to create lookup values using the customizer. (The idea I had was that the customizer went to read the max(id) of the table somewhere but then by doing the insert it found the id already used by our insertion via query)Have any of you ever done something like this successfully?   The best thing would be to be able to do it with a rest call, but we can't really figure out how to do it