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Assyst ETM/ipaas 500 internal server error

  • 8 April 2024
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Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?

Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.


All that displays as the cause in the failure log of etm is this:

500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>
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Best answer by Arnaud Le Tollec 16 April 2024, 15:18

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Arnaud Le Tollec
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Dear customer.

500 internal server error indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.

However the error you mentioned is not precise enough to confirm the exact cause of the issue at this point. I would therefore advise you to log an incident with the IFS service desk.

I have noticed that you may have already done so, if this is the case please feel free to close this community question.

Kind regards. 

 

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