Assets (Asset Management)

Hi Community, We are trying to add a media item on an Order report and want to change the aspect ratio so it does not span across half the report page. These images are picked from the Work Task media attachments and there could me multiple media attached. We have printed these images on the report however we don’t find the option to control the aspect ratio. Is there an option that we could use?When we click on the media item, the properties pane does not show any controls for Aspect Ratio, we tried to use the Height property but that does not work as expected. Thanks and regards,Obaid.

Hi All.I have created a survey using WorfkFlow Type: Object Information, and it works well as I answer through MWO Maintenance. But, if I answer the survey in techportal, the system does not save the object id and site.I had the same problem with app10 see (id object not saving eform answer through tech portal | IFS Community), and needed to fix with the local support. Does anyone know if IFS will fix this in IFS Cloud?I’m using:Application service update: 25.2.5Framework service update: 25.2.8IFS Cloud Web version: 25.2.8.20260709102253.0IFS Client Services version: 25.2.8.20260702055556.0IFS Client Notification version: 25.2.8.20260702050129.0IFS Chat version: 25.2.8.20260702075807.0IFS OData provider version: 25.2.8.20260707080628.0 

Hi Experts,I have encountered an inconsistency with the cost per hour calculation in the Costs tab. A resource group has been set up with a general cost of 50. The related Maint organization is having a cost rate. A Work Task (WT) was created and connected to this resource group. The task was then assigned to a user, time was reported, and the work was completed. However, we noticed that the Costs tab displays a different hourly rate than the expected value of 50. The Resource and Planning tabs reflect the correct hourly cost of 50 for the resource.Further testing was done by executing another WT using the same resource, but the Costs tab again showed a different cost per hour.   How is the per unit cost in the Costs tab being calculated? What could cause this discrepancy? What steps can be taken to ensure the actual cost per hour (50) is correctly reflected in the Costs tab? Are there any configurations or adjustments needed in Time Types or other related settings? I would a

Hi Experts,This is about Request Quotation not sure I am missing something here.Once a Request Quote is created I cannot edit the lines where this is possible in standard Service Quotation. It should be possible to edit lines in the Quote like adding more Discount, change Prices, invoicing Qty, adding more lines etc but I dont see this is possible in Request Quote compared to ServiceSee below that I cannot EDIT the line? But no Service Quote this is possible, we can add, Edit lines etc Is there a way we can update Request Quotation details, there should be right? Thanks,KM

Service delivery unit is not fetched from the object when a handover from case to request iscreated.Current status:When a request is created via Handover from case to request, the ServiceDelivery Unit gets the wrong value. The service delivery unit seems to fetch the default value instead of the current value from the object.Problem: The wrong service delivery unit is shown on the request.expected Correct Functionality: When a request is created via Handover from case to request, theservice delivery unit should be retrieved based on the value of the current object, samefunctionality as when you manually create a Request. 

Hi,With the Maintenance Planner Resource Management lobby, where does Date Range come from? Can this be configured to just look at one day/one week/two weeks?1 day horizon.When I change the planning horizon as well, the graph does not change.30 day horizon.Thanks!

In 25R2, we notice that Task which is unallocated is not displayed in Dispatch Console, even it appears in Work Task/Scheduling Information/Allocation 

Is there a way to mark in the customer order line the parts that get sold to a specific service object? There is the Superior SM Object ID which triggers the creation of a Service Object and creation of the Object Hierarchy, however so far I could not get non-serial parts to simply appear underneath the object selected in the section: Service Object → Service Information → Parts Used This would really make sense to have it there as well, as not all parts are always being sold through a Request. Some are being sold through a Customer Order CheersN

Hello all,We have a scenario when it would be useful to attach a Work Task to another Work Task to provide traceability of related work done.It does not seem to be possible using the Attachment Panel. Is there any other way?Thanks in advance!Best regardsAnna-LenaPS: We are still on Apps10 upd27 😁

In 22R1 there is a new concept introduced to identify equipment object, key will be “Equipment Object Sequence”. Object can be moved from one site to another, also to another company. What appears to be not possible is to change Object ID. I am currently in project where the Object ID itself tells in which process facility etc. the object is located and therefore they are constantly (in their legacy system) changing the Object Identification. The object ID could change from e.g. 10-22-45-67-11 => 10-22-44-67-11. There is of course a unique ID in the background, similar to Equipment Object Sequence.  Once we now have a new key, Equipment Object Sequence, does it make easier or even practically possible to make modification that would allow to change the Object ID?  Is that kind of functionality in the requirements backlog? Viewing the location in functional hierarchy in equipment object navigator has been proposed, but the problem is that it does not show the parent structure of give

Hi All.Does anyone know why the WorkTask "Remark" filed is not available in MWO Maintenance page designer?I need to add this field in the MaintEngAppUsing: 25R2Remark field in worktask additional info Tks

I would like to create lobby space for monitoring backlog PM in IFS cloud

Hi, First-timer here. May someone please provide me with literature or tutorial, or even an answered question, for event-based PM Actions? We want to be able to have WO generated upon plant shutdown, but we don’t have a place where we can trigger this. I tested creating an event and generating it via Event Generation, however, to me, it doesn’t different from a calendar-based, it’s not automatically generated upon the event, and there is no guarantee that a shutdown will occur during the period defined? Has anyone implemented something about this? Or maybe I am missing some technical documentation? The idea is: when a system is shutdown, WOs that can only be done when that system is down must be generated. Any assistance is fully appreciated. Thank you,  

We have recently had a problem printing count reports.  We print the reports using the part number, and we have encountered an issue where some parts are printing and others are not.  They do not even show up in the print manager it is as if we didn’t try to print at all. Please Help!

 Hello,Within the EAM repair module, I have the option:Repair and Place in FacilityWhat is the equivalent option in FSM?The scenario is as follows:1. I sell an item with a serial number, and the serialized object is automatically created in the Facility.2. Two months later, the equipment breaks down at the customer's site, and I remove it using a work task; the serialized object moves from the Facility to Inventory.3. What options do I have in IFS to place the serialized object back into the Facility when returning the equipment?I have only found this within a repair order using the "Repair and Place in Facility" configuration.Is there a corresponding feature in FSM?  

Hello, I am trying to roll back the depreciation period in P9 however IFS is asking me to reverse the ‘add investment’ posted after the depreciation proposal on the 17/07/2026.  The original transactions were transaction 1 & 2 (as you can see on the below screenshot). I tried to cancel the original add investment however I couldn’t because the invoice has already been paid. Instead, I tried to post a journal to reverse the invoice posting and now it has added transaction number 3 and still won’t let me roll the transaction back.  I am very confused and have no idea to reverse the ‘add investments’ so I can roll back the depreciation in period 9. Any help would be greatly appreciated :)   

In Mobile work order, when a Technician marks a task as incomplete, the pop-up defaults to “Assign to Me”. How do I change the behavior to default to “Needs to be Planned”? We want our maintenance planners to review incomplete tasks, so they are aware of causes prior to assigning new work. For example, if a Technician discovers they are not qualified to complete a task after starting it, we want the Maintenance Planner to reassign the task to a qualified individual. 

In IFS Cloud 25R2, we are working with Service Requests and Request Work Tasks and have encountered an issue related to the Coordinator field.Currently, the system appears to require a Default Coordinator defined at the user level. If this is not set, we receive an error when generating the Invoice Preview.Our questions are: Where is the Coordinator officially defined and maintained for Service Requests / Request Work Tasks What is the recommended approach if we need to process a Service Request using a different Coordinator than the user’s default if we cannot specify a different other than the default? Any guidance or clarification on standard behavior vs recommended setup would be greatly appreciated.Thanks in advance!

Hi,Two questions about the Part No. field for functional objects:If I set the Part No. on the Functional Object card, it doesn’t affect the Object Description, which works as expected. However, if I set the Part No. in the “Objects” edit view, the Object Description changes to the name associated with that Part No. Or if I remove the Part No., the Object Description is cleared as well. (Service-Equipment-Object-Objects ). Select part → name changes to part name. Is this a bug, or is there a setting to disable this behavior? The Objects screen is very useful for making mass changes without migration, so a solution would be highly beneficial. And yes, with excel migration filling part no works also as wanted, just with the “objects” screen it does that.This works like this in 26R1 also.Another issue occurs when setting the part number from the Equipment Object Navigator without opening the individual object card. The Part No. search does not return any results. I can click Find and searc

We are still processing this information:  Please confirm that we understand correctly the changes related to the removal of the Allocate Resource Gantt and Resource Monitoring Gantt tasks: The functionalities in the task will be fully preserved - Resource Management > Resource Analysis > Resource Analysis The functionalities in the task will be fully preserved  - project Management>Plan and Execute > Project Gantt These tasks will be removed:  Maintenance > Work Management > Execution > Resource Monitoring Gantt Maintenance > Work Management > Preparation and Planning > Allocate Resource

Large asset- and fleet-intensive organisations often operate the same type of assets across multiple sites and legal entities, while managing them through a common maintenance and fleet organisation. Today, FAM does not fully support this operating model, which makes it difficult to use FAM as an enterprise-wide solution for customers with complex organisational structures.FAM should support multiple companies and multiple sites within the same FAM implementation, aligned with the standard multi-company and multi-site capabilities available elsewhere in IFS Cloud.The capability should allow users to manage fleets/assets belonging to different companies and sites while maintaining the appropriate company/site ownership, financial context, security and user access. Users with the appropriate permissions should be able to work across those organisational boundaries without having to maintain separate FAM structures or duplicate configuration.This is particularly important for industries s

How to the Estimated Life of an object from 25Y to 10Y

As part of our upgrade to IFS Cloud, we are considering replacing our external field solution with the Maintenance Technician Portal.Selecting the correct functional object by scanning a barcode or QR code with an iPhone or iPad is critical. With more than 2,000 users, the solution must be simple and reliable.Has anyone found a good solution for this?

We would like to create a dropdown to select a user where the dropdown list only contains users that are in a specific user group. This seems like a somewhat normal thing to want to do but we can’t figure out any way to do it in the application. The list would have to show the users actual name as our ID numbers aren’t really easy to relate to people or remember.

Hi,I'm trying to set skills functionality connected to asset and resource for the maintenance module and work orders. It seems that there is no possibility to define skills on the work task under work order. That tab is entirely missing compared to request work task under service request. The only option here seems to be to use competencies instead. Is that correct assumption or am I missing something and it is possible to set skills on the work order work task as well?