Hi Team
IFS Version: IFS Applications 10
Description:
When searching the B2B portal by Object ID, only records under Historical Work are returned. Work Orders generated from Group-based PM Actions (using PM Group / Merge) do not carry the Object ID at the Work Order header level — the object connection instead sits at the Work Task or Work Step level depending on whether Group only or Group + Merge was used.
As a result, customers cannot see all Work Orders/Work Tasks connected to their Object ID in the B2B portal, even though the records exist in the system.
Questions:
- Is this a known limitation of the B2B portal's Object ID search logic (i.e., does it query strictly against the WO header Object ID field)?
- Has anyone built a custom projection/view that unions Object ID connections across WO header, Work Task, and Work Step levels for B2B visibility?
- Is this related to the known Object Navigator gap under PM Group + Merge (where object connection only exists at Work Step level)? If so, is there an official patch/fix planned, or bug ID to reference in a support case?
Any guidance on the recommended approach — extending the existing B2B query vs. building a custom projection — would be appreciated.