Unanswered questions

HiIs there a way to monitor user activity or inactivity in the Self-Service Portal and/or the assyst Agent Portal to better determine the appropriate session length in assyst, or to identify which users could have their sessions safely terminated?This is primarily a question regarding Self-Service, as the Self-Service Portal and Agent Portal share the same session length configuration. A business requirement for longer agent sessions on our end result in end-user licences being held for considerably longer than necessary, or so it is believed.Our current approach relies on tracking actions performed by agents or end users. However, this does not necessarily reflect actual user activity, as there are many legitimate use cases where a user remains active without generating tracked actions, such as browsing the portal or reading knowledge articles or filling a complex self-service form. Therefore, action-based monitoring may not accurately indicate whether a session is truly active or ina

Hello IFS Community.  Can anyone point me in the right direction on this error we have?  .’Arguments used to execute current operation are not allowed’  If the employee tries to book time to a project he gets the error.  If I, as a full IFS user book the same time to the project for the same employee i can do so..   The employee was able to book time ok, during week 1 but since then not.  I have check the project, resource group etc etc Thank you !   

Hi all,Can anyone confirm whether custom fields configured as Single Select Lookup and linked to a System Lookup are not supported in Event Search / Event Monitor?I noticed that these fields do not appear as search criteria, even when they are configured as Public Shared Fields.Is this a general limitation for all Single Select custom fields that use a System Lookup, or does it depend on the specific System Lookup type?Thanks.

Hi , We are in the process of creating a checklist to allow our technicians to take photos before and after the intervention.We've developed two checklists, but for mobility, they aren't kept separate; we'd like them to be distinct for the technician.And another question: How can I rename it so it's more meaningful for the technician?

Look specifically at Fault Type, Cause and Performed Action. Not sure what settings makes these fields mandatory or not? Thanks  

Bankgiro SEK payments in payment format ISO20022 CORE 001.001.009We are currently on IFS10 update 28. SEB requires a change in payment format from ISO20022 pain 001.001.003 to ISO20022 CORE 001.001.009 for outgoing payment files.It seems that we don’t have the full code installed in IFS for Bankgiro payments in SEK for this payment type. Has anybody else encountered the same problem? Did you need to develop and install in any transformer or was it solved by adding bank details differently under the actual supplier?

Hi, we are currently consolidating our Part Catalogues within IFS Cloud implementation. Our manufacturing processes produce detailed (machined & surface treated) parts which can be sales parts or be part of larger assemblies made from said detailed parts. Per legacy process & customer documentation, the name/number of the part changes only when a detailed part (DET_01) becomes part of an assembly (ASB_01).  They are all defined as manufactured parts, while any other components (consumables and non-machined/non-treated components) are defined as purchased parts. For assemblies, we will have instances for MRP for both component as well as machined parts.Considering an example assembly:ASB_10 (Mnfg)DET_09 (Mnfg) COMP_01 (Purch) COMP_02 (Purch) COMP_03 (Purch) COMP_04 (Purch)Will it be helpful to apply multi-level tracking for such instances, so that planning for ASB_10 includes tracking of manufacturing of its detailed component DET_09 and all other (non-machined) components? Ho

Can we configure the PO to have a defined quantity tolerance for goods receipts, with a hard limit?For example, if we order 100 boxes and set a ±10% tolerance, the system should allow receipts between 90 and 110 boxes. However, it should automatically prevent the receipt if the quantity is below 90 or above 110.Is there a standard configuration or setting that can enforce this tolerance at the time of receipt?

Hello, it is possible to add/change some custom field in pop up window?I want change something in pop up window “C Add Tracked Structure Component by Barcode”, the local way is: Manufacturing → Shop Floor Reporting → Shop Floor Workbench

Hi,I’m trying to create a Quicksight Report using Query Designer on a custom Entity. The query runs fine but when I try to generate the report I get a cryptic error.“Value cannot be null. (Parameter 'bytes')”I tried to remove my parameter and hardcoded a filter but I get the same result. Tried to correct some permissions but I get the same thing with IFS_ALL.IFS Version: 25R2Am I missing something? The report is extremly basic, just trying to print some data. Report Layout (WoNo & TaskSeq are from JtTask, CF:s are from custom entity)Here is the filter from the query:I also have a basic join, but I tried without it and still get the same error.

Hi all, We are planning to use project management in conjunction with NGSM (Request Task) for customer oriented engineering and installing service projects, in IFS Cloud 25R2 / 26R1.Resources are planning under project activities initially. Request Task is generated from activities and to be scheduled with PSO and executed with MWO.However, we found out that for resources initially planned under project activities, they don’t get carried over and reconciled against resources in the Request Task.And I cannot re-enter them in Request Task as that will become duplicated resource demand. It seems that for Work Order Task created from Project Activity, there is function to have this kind of resource carry over and reconciliation between Project Activity and WO TaskBut not for Request Task.We still want to use NGSM since it is the direction IFS is heading toward for service management. Would like to hear from anyone who have experience in resource planning across Project Activity and executi

Hi Experts,I have 3 queries, could some one help at the earliest:Resource Cost calculation in PSO. Any specific document or formula is there which tell me the resource cost. How the resource cost can be viewed in PSO. Base value we can see but where we can find the Cost. Last one, if my activity is of 2 hrs which is completing in the normal shift (8:00 AM - 4:30 PM). If the travel back to home is 30 mins from the last task and is in the Over Time (4:30 PM - 8:30 PM) does PSO calculate the travel cost for return with respect to Cost/Hr or Cost/Hr(OT) ?Your timely response is much more appreciated. Regards, 

After successfully completing the adoption of 25.2.9 into the Build Place, we started the release update process to 26.1.3. All steps completed successfully until the Order Delivery step.During this step, the following errors are reported in:_ERROR_install.log!!!Error deploying file wadaco/DataCaptureSessionLov.edv at 08-SEP-26 13:52:48!!!Error occurred while executing Plsql BlockDECLARE   stmt_ CLOB;   eol_  VARCHAR2(2) := chr(13)||chr(10);   real_table_name_ VARCHAR2(127) := Database_SYS.Get_Or_Generate_Rtb_Name('DATA_CAPTURE_SESSION_LOV_TAB');BEGIN      stmt_ := 'CREATE OR REPLACE EDITIONING VIEW DATA_CAPTURE_SESSION_LOV_TAB AS'||eol_;      stmt_ := stmt_ || 'SELECT'||eol_;      stmt_ := stmt_ || '       capture_session_id,'||eol_;      stmt_ := stmt_ || '       lov_item_value,'||eol_;      stmt_ := stmt_ || '       line_no,'||eol_;      stmt_ := stmt_ || '       lov_item_description,'||eol_;      stmt_ := stmt_ || '       lov_item_description2,'||eol_;      stmt_ := stmt_ || '     

Hi folks I am having some fun with MRO - we’ve got a maintenance order working, and work tasks created, but there is lots and lots of mention on IFS help about the handover then to an MRO disassembly shop order. It’s not possible to create an MRO disassembly shop order manually and the customer is responsible for breaking down, repairing and reassembling parts so it looks ideal. Does anyone have notes on how to actually do this, as I can’t find anything?

We have a setup with a finished parent part with by-product. The by-product is unknown, so as far as the usage per parent part it is kept at .01.To keep it simple, assume the product structure has two components and two operations.The main component is linked to the first operation, as far as the product structure. The second component linked to the second operation. What we have observed is when a finished part is scrapped, the “cost qty per assembly” is modified.  Basically, what ends up being calculated in that field equals scrapped quantity/lot size. If the lot size of the shop order is 4, and the scrap is 3, that field is updated to .75. Transactions from finished part scrap are then calculated accordingly. If the value would normally be 100, they are calculated at 75.This does not seem to be the case if the by-product is setup as a co-product. Nor does it seem to be the case if the components of the shop order are not linked to an operation.We are trying to understand why this is

Hi everyone, We are producing and selling large configurable parts. Depending to the configuration of the product, the Customs Statistic No is not everytime the same. We didn’t found any way to set up this correctly (the Customs Statistic No is fixed for a defined invetory part, on a specific site). Did anyone faced this kind of issue already ? Do you have any advice to deal with this kind of problem ? 

Hello,We are  using in the company Call Center module to record customer claims. We need to be able to connect to the claims invoices and invoice corrections. We are struggling with with this as although it is possible to select business object “invoice” on the case basic data setup:I am not able to select it still from the list on the case:If I try to set up “Attach LOV Order” system is popping out an error telling the opposite (it is not possible):  How to connect invoice and invoice corrections with a real object in the system to cases?Thank you so much in advance for sharing any insights. Best regards,Kasia

Would it be possible to attach a call center case to an invoice. Thank you.   

Hello, are you experiencing random IFS disconnections since version 26R1?Our session settings are configured correctly, though.Thx 

Hello, I would like to ask if it is possible to set some rule into generation of PDF file name.For example I print purchase order report. File name of this pdf is just some random code.Also when I emailed this report via PDF_REPORT_CREATED event, pdf attachment has this randon name. I would like to rename this pdf file and set some rule how it should look like.Is it possible via report rule or is there some other way how to achieved it?Thanks Romana

When entering a new Note_Type record or try to edit an existing record I receive the following error:ff<perform_batch><sequential_dependent><update_note_type regex_validated="true"><note_type><insert is_initialized="false" /><note_type>RSD</note_type><active>Y</active><description>Red Site Details</description><package_extract_action>EXTRACT</package_extract_action><sequence>10</sequence><show_on_ui>N</show_on_ui><user_def1>N</user_def1></note_type></update_note_type></sequential_dependent><authentication><session_info><token_id>thCUsHX1tzriZiwWwdGYCT6pfOEFntffpg2lj3hj36KTJJohkbuiSlTktx54BYeb3SekpPGCXHb8V4HK8KBY9OaH/UczYCUaaLK3vRiye3wMHx08d+2ToR7w5rzEAscN</token_id><session_id>aXoU3fiWV0s+Af9tHe5xnmRdI5ghZ4/GrAOXYVVTqNqNCCAoKnzYHfidhUbqB2tiARmnL3uwQl/EVUkEICgxKw==f4+rP3Hg3YzcyEtxtEvETw==g3YW/QTPxrpcEtJ4CMAomQ==</session_id&

So excited to see the feature introduced to “Cancel Posted Customer Invoice” in 24R2. We use Avalara however and get this message when trying it - Avalara Sales Tax based Posted Auth invoices cannot be cancelled. Is there any workaround? Will this ability to cancel with Avalara be introduced later? Is there just a setting we need to change?

We are in the process of upgrading IFS Cloud from 24R1 to 25R2 and noticed all of our lobbies (standard or custom) are impacted negatively when zooming the lobby over 100%.  The elements will get “cut off” with no ability to zoom.Has anyone else been experiencing this?   I couldn’t find any posts or knowedgbase articles on it.  

Hello. For my developments, I use the IDE Armony to run IFS api.When it comes to run select queries, I have an oracle connection string and it’s working well.But when it comes to run IFS API, such as IDENTITY_PAY_INFO_API.Modify__, it requires an IFS connection, but I have no idea of how to build such a connection with IFS cloud.With IFS Apps 10, the connection is like this : User Id=ifsapp;Password=xxxxxxx;Data Source=https://domainName.com:12345/;IfsVersion=V10In the date source field, I put the url address to the ifs application home page Do you have any idea?ThanksIFS cloud 26R1

How can i put 2 conditions in a same field in a custom menu ? I wan’t that a custom menu in sensitive when a value of a field is different than ‘Printed’ and ‘Preliminary’.