Unanswered questions

Good day, We are finding instances where, on the Customer Analysis screen (Financials-Accounts Receivable-Customer Analysis) searching populates the correct customer in header but has different customer details in the 'Ledger Items's tab.Has anyone encountered this or similar in Cloud?   

HI all,in the Service Information part of a Service Object the Recurring Programs can be displayed in a designated tab: The questions is: In this tab all recurring programs for this object type / model are displayed. Not just the ones for this specific object.Is this intended?Even if the object itself has no recurring program, all programs from the same object type / model are displayed.What purpose what that have?Thanks,Crhis

Hi everyone,Has anyone started using the IFS Cloud Service Execution Portal and come across an issue where assigned request task assignments are not appearing in the portal-Work Map? The tasks with correct location IDs (with Map Positions) have been created and assigned to the relevant resource, but they are not showing up in the Work Map. Are there any specific configuration settings, prerequisites, or filters that need to be enabled for task assignments to appear?Any guidance or suggestions on what to check would be greatly appreciated.Thanks,Nethmini

Is it possible to block a single customer order line on a Customer Order?  We sometimes have blanket orders or larger orders where only a subset of lines need blocked.

Hi Everyone, We want to restrict the visibility of Purchase Requisitions / Material Requests created in IFS so that they are not accessible by every department. Currently, users across different departments can view requests created by others, which we want to prevent. Could you please advise on the best practice or recommended approach to achieve this in IFS Applications / IFS Cloud? Any guidance, documentation, or examples on how you have configured similar department-level restrictions would be greatly appreciated. Thanks in advance!

Wondering if anyone out there has experience of using IFS Cloud, to support both A1 certification across Europe, and 7P tax exemptions in Spain.I am unable to find any documentation in IFS Cloud how we might support these requirements with IFS Cloud. 

Hello everyone,some users complained that occasionally the error “page not found” and “loading profile section failed” appears. This is not limited to a specific page but multiple pages. And it is not a custom page. A refresh normally solves it, but sometimes it takes a couple of refreshes.Does anybody know in which area lies the problem?Thanks,Golo 

Scenario:Consider an open Shop Order with one or more outside operation lines. One item on the shop order has to be sent to an external supplier for repair before being returned to us to complete the remaining work on the Shop Order. A purchase order is created for the outside operation item and the Ship WIP to Supplier is executed. The status of the operation line is now ‘In Process’ and the item is ready to be physically sent to the supplier (an external third party company).  What is the next recommended step, or what functionality exists in IFS Cloud to get the freight portion of this process ready? For example, can a Shipment be generated from the Shop Order or Purchase Order?  Or how do I get the part from the Outside Operation added to an existing shipment?    

Hi all,I would like to understand how others are handling customer conversations related to the recently published KB article regarding the Ingress Controller migration and AKS 1.36 upgrade.IFS Product - IFS Cloud (2xRy) – Planned Ingress Controller Migration for IFS Cloud Managed Services One of my customers is running on IFS Managed Cloud and has expressed concerns about the required timeline. They do not believe they can complete the necessary SU upgrades by the deadlines specified in the KBA, particularly the requirement to upgrade UAT, Production, and Build Place environments by 6 November 2026.My understanding from the KBA is that customers who do not meet the migration prerequisites will not be included in the planned November migration and AKS 1.36 upgrade activities. They would instead need to complete the required upgrades by 31 January 2027 and then raise a support ticket to schedule the AKS 1.36 upgrade.I assume we are not the only team facing this situation, so I would app

Hello,I know that CadLink will connect with IFS PDM (Engineering Parts and EBom, which are the the components of the assembly on the Part Navigator).  Does anyone know if CadLInk can also interface with the Inventory Part Revision and Product Structures?  Anyone have an exapmple?Patrick

we create purchase order with 2 quantity and po is connected to project,and we issue 1 one quantity against workorder mrnbut the problem is that when we see the costing in project navigator  it only get work order material not general material requisation  

Issue: Today we are using the IFS service contract module. In the module we are allowed to create an order with both Charge Lines and Debit Lines.We are now replacing the service contract module with a stand alone Subscription tool and then only sent an “invoice file” to IFS, and then IFS creates an order from the information in that file.Because we are not using the service contract module, we are not allowed to create a normal order with both Charge Lines and Debit Lines.Do you have any workaround for this, so I am able to create the order ? 

We have identified a discrepancy between the PO amount and the amount available in Match PO Receipts.For PO S1373, the total PO amount is 5,412.95, while the total receipt matching amount is 5,413.05, resulting in a difference of 0.10. The quantities and unit prices are identical on both the PO and the receipts.After analysing the documents, it seems that the difference is caused by rounding at receipt level. One PO line has a quantity of 5,000 and a unit price of 0.2917, but the receipts were created in multiple transactions of 250 units each. The individual receipt amounts appear to be rounded before being accumulated, generating a total difference of 0.10.Could you please confirm if this is expected IFS behaviour and advise whether there is any configuration available to avoid or reduce these accumulated rounding differences during PO receipt matching?

Hi,I am working with IFS Cloud and the operational report CUST_AGE_ANALYSIS_REP.The report stores the generated data in a result table, and I have created a Quick Report based on this table. I now need to add two columns that are available in Customer Analysis: Open Amount Currency However, these fields are not stored in the result table generated by CUST_AGE_ANALYSIS_REP, so they are not available as columns in the Quick Report.What would be the recommended approach in this case? 

Hi,We have work order media attachments (pictures), which we want to print. In Apps10 Aurena we do not see an option to directly print these. If I open the attachment, right click and print from the page, the preview comes with “DO NOT PRINT THIS! Use reporting instead”. Is there a way to directly print these media attachments through Aurena?   

Hi, have any customers using IFS Cloud implemented work instructions or guidelines for users of different proficiency (super-users, primary & secondary users, end-users)?What are the recommended ways of recording and sharing these across the user groups?  

We have run into a performance issue where IFS code queries USER_VIEWS (SELECT view_name      FROM   user_views      WHERE  view_name = view_name_)In a test environment we have changed database parameter container_data from the default ALL to CURRENT_DICTIONARY and that makes a huge difference and solves the performance issue.I have not found anything about IFS Applications and this parameter and it looks safe to change also in production.Anyone with experience about this parameter, things to consider before changing?

Want to understand when we will see the next “Due Next” Date in the RSP overview. We have completed the request tied to 5/28/2026, and expect the next due next date in the overview to be 10/1/2026.   In the overview for RSPs the Due Next date appears as 5/28/2026 even though the request is close.When will 10/1/2026 appear as the next due next date?  Please advise.Thank you,Ed 

I have a lobby element that counts overdue items. There is currently no “Overdue” indicator on the record, rather the count is based on a due date being less than today.On the page, you can filter a date/time column using #TODAY# (or other similar options) but that value gets converted in the URL to a literal string (2022-01-12T00:00:00Z for example).When setting the navigation URL for the Lobby Element, I’m trying to pass a querystring value that will filter the page results appropriately. How can I do this? Using something like ;$filter=DateToFilterOn lt #TODAY# just throws an error.Below is a screenshot of the page filtered manually, and the (cleaned up) querystring for the page, showing #YESTERDAY# converted to a literal value.;$filter=Objstate eq IfsApp.CroExchangesHandling.CroExchangeLineState'InExchange' and Contract eq '90' and PlannedReceiptDate le 2022-01-12T00:00:00Z  How can I link from a Lobby Element to a page, and have the page filter a date column using a relative date

What is the process if a IFS Cloud customer (IFS managed) need to ask for a certain use place database backup, do we have any request catalogue to ask for rollback to certain point in time? how many time a specific backup can be archived and what is the process to restore a specific backup?

Hi all,Does anyone know why this error message:{"errors":[{"code":null,"message":"TraceId : dc76f65b1d29546022461b6d9476f4eb"},{"code":null,"message":"Failed to execute automation. Error in step [Upload PDF - post virtual]: An internal server error occurred. Contact administrator. Error while uploading file to IFS FSS"}]}comes up when uploading doing the post call to upload an externally generated PDF into the print archive? I am following this procedure:https://docs.ifs.com/techdocs/26r1/050_reporting/000_reporting/251_operational_reporting/001_report_design/010_operational_reports/400_external_reporting_gateway/I checked this post but despite following the documentation the error persists:Thanks in advance,Roel

We are running IFS Applications 10 and the current Crystal Web Service was deployed against Crystal Runtime SP20 (13.0.20.2399) with web.config assembly references to 13.0.2000.0. SAP Crystal Runtime SP40 is the current x64 runtime and uses the 13.0.4000.0 assembly generation.Can someone confirm the latest supported SAP Crystal Reports .NET Runtime x64 version for Apps 10 UPD10 and provide the corresponding supported Crystal Web Service package/configuration. Specifically, please confirm whether SP40 (13.0.40.x) is supported and whether the CWS needs to be redeployed/updated to use 13.0.4000.0 assemblies. Thanks,Peter

Has anyone used the Enhanced ATP functionality released in 22R2?  After playing around with this in a reference environment, I’ve noticed some interesting behavior and it appears I may not be grasping some of the intended value by this enhancement. Below are just a few points I’ve seen thus far:Batch Release of Customer Orders It’s only possible to batch Release Customer Order Lines if the Planned Due Date is before or sooner than the Expected Unlimited Supply Date (EUSD) from the Inventory Part.  Why would you not be able to Release Customer Orders after this date?  Isn’t the assumption that all demand could be satisfied in theory after this date? Replanning of Customer Order Line Dates The Replanning feature does modify the Planned Delivery Date at times but only if any incoming Supply is arriving sooner than the EUSD. For example, if the Purchased Lead Time is 6 days (4/3/23) and the EUSD is 14 days (4/11/23). Availability Check will not allow you to enter a Customer Order Line

We are setting up BACs file with new bank, have set up a new cash account in IFS and also a Payment instituteHow do I connect these, as I cannot create a BACs file using the new cash account

I have a normal PO with no associated Shipment, 4 No Part Order Lines - overall single occur Delivery Address, ONE of the lines uses the default delivery address.  Change Order created to change the price, description, and wanted delivery date on 3 of the lines and a new line is added using same single occur address.This PO was copied from another PO with pretty much the same information.When attempting to Update the PO, the ORA-20110 error appears. I don’t see ANY field in Supplier or PO called Delivery Type.  WHAT AM I MISSING HERE??