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Question

Pre Posting on Request Work Task

  • Nov 2, 2026 11:14 AM UTC
  • 3 replies
  • 17 views
Do Gooder (Customer)
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We are investigating the NGSM  (Request Management) as the Maintenance side  (Work Orders, Work Task) is slated to be depreciated by Nov 2027.

Whilst we can replicate exisiting business processes almost on a like-for-like basis between Maintenance and Request, we do have some questions regarding fields we currently use for custom event validation and posting controls.

The Customer tab is not on the Request Task, this we can manage as the information is still on the Customer Information Field Set, so we can get Order Type, Coordinator and Customer from there. What we are unable to figure out is how to set up Pre-Posting for this. We do not find anything except T57 to enable, which is already there for legacy setup on Work Task.

Pre-Posting does exist on Services under the Request,

but even if we enble this in Posting Control

 

We can not seem to get it enabled for 

 

The field for Pre-Posting is available in the underlying view, so I do believe it should be possible to enable. 

 

 

Is there perhaps soething obvious that we are missig?

    3 replies

    Alexander Heinze
    Ultimate Hero (Employee)
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    I let the experts comment on the Pre-Posting, but re your comment “the Maintenance side  (Work Orders, Work Task) is slated to be depreciated by Nov 2027”, did you see this clarification post?

    Can we have more details about the Deprecation and Removal Plan (DARP) for Work Order Based Service | IFS Community

    If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
    Do Gooder (Customer)
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    • Wynand
    • Author
    • Do Gooder (Customer)
    • Nov 2, 2026 1:15 PM UTC

    Hi Alexander.

    Thanks I did see that post, along with this one, so both leave a few unaswered questions, hence us planning ahead to see if there may be any issues with migration to NGSM. 

     

    We currently make use of the highlighted ones below and our business is almost exclusively customer-facing, so if they all get removed, we need to have something in place. 
     

     

    Thus in the meantime I’m reading through your excellent Demistified series of documents and see where we may need to change a business process or two or where we may require more guidance.

    Hero (Employee)
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    • ajnsse
    • Hero (Employee)
    • Nov 2, 2026 2:28 PM UTC

    We are investigating the NGSM  (Request Management) as the Maintenance side  (Work Orders, Work Task) is slated to be depreciated by Nov 2027.

    Whilst we can replicate exisiting business processes almost on a like-for-like basis between Maintenance and Request, we do have some questions regarding fields we currently use for custom event validation and posting controls.

    The Customer tab is not on the Request Task, this we can manage as the information is still on the Customer Information Field Set, so we can get Order Type, Coordinator and Customer from there. What we are unable to figure out is how to set up Pre-Posting for this. We do not find anything except T57 to enable, which is already there for legacy setup on Work Task.

    Pre-Posting does exist on Services under the Request,

    but even if we enble this in Posting Control

     

    We can not seem to get it enabled for 

     

    The field for Pre-Posting is available in the underlying view, so I do believe it should be possible to enable. 

     

     

    Is there perhaps soething obvious that we are missig?

    Hi!

     

    Looks like you have the correct setup. It is T61 that should be required.

    Double check that you have setup the pre-posting for the correct company. The same company that you log the service request for (Service Organization Company).

     

    //Anders

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