Supply Chain

Dear expertswe have a purchase order line which does not want to get cancelled due to this error: We were able to cancel the customer order line. The Supply Chain Customer Order Analysis looks like this:Supply Code is Int Purch Dir but we never created an internal customer order because the incoming customer order got stuck so we got rid of it and no we try to clean up the rest.We also tried to resend the PO W167133 towards the internal supplying site but since this was already created for another line from the same CO and already shipped out, IFS wouldn’t let us convert the incoming CO.

Hi all,We run IFS Cloud Web version: 24.2.9.20250806053050.0..I get the following error while running MS - One Part and currently no clue how to fix this. I run the standard IFS functionality.Where do we start to tackle this error? Error ORA-01400: cannot insert NULL into ("IFSAPP"."MTR_ORDER_TAB"."ORD_REF4") occured while running LEVEL_1_PROJ_FORECAST_UTIL_API.Calculate_Ms_Receipt_for Site/PNG/PartNo/Ms Set   Kind regards, Evert

Hi Community,Is there a way to identify or track the exact date when a Shipment was set to COMPLETED?We’re aware that this information can be found refering to the Background Jobs Complete Shipment task if the action was performed recently.However, since background job records are retained only for a limited period, we’re looking for an alternative method to retrieve the completion date for shipments completed beyond the background job history timeframe.Thanks in advance for your help!

Hello everyone,I’m facing an issue when trying to connect an export license to a part on a Customer Order in IFS Cloud.I have created an export license with the following validity dates: Effective From: 06-Oct-2025 Expires: 11-Jul-2026 The license status is Approved, and all basic data is in place: Classification, Scheme, Codes, Authorizations Part basic data with End Usage End Usage setup matches the license configuration However, when I attempt to connect the license to the part, I receive the following error:“Cannot Connect License, Check Effective From Date and Expire Date in Export License.”The dates on the license are valid, so I’m unsure why this error occurs.Has anyone experienced this before or can provide guidance on what else might need to be checked? 

We’re working in IFS Cloud 24R2 and trying to add a new top-level folder in Navigator Designer. Logged in as IFSAPP, we can add entries and sub-nodes under existing folders, but we don’t see any option to add a new root-level folder directly.Is there a supported way to add a top-level folder in the navigator structure? Are there specific steps, permissions, or contexts required to make this option available?Additionally, we’re looking to apply similar navigation changes for B2B users. However, when accessing the B2B portal—even as IFSADMIN—we don’t see the Navigator Designer option at all. Is there a way to configure or assign custom navigation for B2B users?Any guidance or confirmation from others working with 24R2 and B2B portal setup would be greatly appreciated.

We're trying to customize the B2B portal navigation in our IFS Cloud environment, but we've hit a roadblock. When logged in as IFSADMIN through the B2B interface, we don't see the Navigator Designer option at all. It's also missing from the main Navigator Designer page when trying to edit navigation for B2B users.Has anyone successfully configured B2B navigation or found a workaround for this limitation? Is Navigator Designer intentionally restricted for B2B contexts, or are we missing a setup step?Any insights or guidance would be appreciated!

Where can I find 25R1 documentation ? 

Hello,In IFS Cloud, in which screen we could see the PO’S needs to be authorized or PO lines which require my authorization.Regards,Kruthika

PO has a project connected. PO has multiple steps for the authorisation done by multiple auth groups. First group in step1 check if the project connection (and some other attributes) is correct and approves the authorisation first line.While the order is pending to be authorised by other auth groups in further levels, a user changes the project activity connection (not the entire project) to another activity sequence, which is incorrect.This causes confusions. Is there any way to stop this from happening?  

Hello,Kindly let me know if there is a way in IFS to know all the changes that have been made on this PR 19691 : like a journal of all modifications,especially regarding the documents that have been attached :we want to know if a document has been deleted or replaced in the documents part : Regards,Kruthika

When navigating to the Export License Connection window and selecting the Search option, the following server error occurs:“ExportLicenseConnections/LicenseConnectionsPage (server error) – Error while serializing contents.”During further investigation, it was identified that the issue is caused by the ‘Export License ID’ field. An attempt was made to modify the field length using the Page Designer; however, the same server error reoccurs when clicking on Search.Below is the server error information.--------------------------------------------------------------------------------------------------------------------------------------------------------------------------ExportLicenseConnections/LicenseConnectionsPage (server error)Error while serializing contents.This error happens when the server cannot seria

Hello, in IFS Cloud how can a make sure that when adding part 1 part 2 gets added automaticly with the same ammount as part 1? i have investigated using Complementary parts but here i have to confirm the qty of complementary part nr. This is used in automotive business where we are getting used parts back into stock after replacing them, but the qty of part 1 needs to stay on th Workorder for customer invocie. Realy appreciate your input on complementary or if any other solution is the correct one Thanks

Hello, we have two ways of doing business. end customer - everything clear here  internal customer - we have given strict lead times including the prices in between the companies. How or where to set up the LT on the “internal customer” and “the manufacturer” in a way that so it “takes” the value from the “manufacturer” side into the “customer” side and that same delivery time is pulled onto the purchase order automatically as the wanted date?  Thank you,Best Regards Petra

Hi,I’m running into an issue and haven’t been able to find a solution.Our inventory is set to Reserve and Backflush. When we issue a shop order, the system correctly reserves the available on-hand quantity and creates a shortage entry in the Shop Order Materials with Shortage table.Example:We require 20 units, but only 10 are on-hand. The system reserves the 10 units and we proceed with manufacturing. A shortage of 10 units is recorded.Later, 8 additional units arrive from the supplier and are made available in the warehouse. We manually reserve these 8 units, pick them, and send them to the shop. However, the remaining 2 units are not flagged as a shortage. The system shows no further shortages, and the final 2 units are not captured.Are we missing a step in the process that would allow the system to recognize and track the remaining 2 units as a shortage?Thanks in advance for your he

Dear experts,The customer wanted to receive 1 qty to inventory which is the same as the PO quantity. However, the inventoried quantity is 8 which is greater than the expected by 7. Please see the below.Additionally, Purchase UoM and Inventory UoM are the same, and the inventory conversion factor in the PO line is 1. The receipt cannot be canceled currently.Need to know the reason for this and a perfect solution to remove the excess qty.Cheers,  

Hello,We implemented user-based authorization for warehouse access. But it doesn’ t run. The user can perform transport operations.

I’ve noticed when I run MS/MRP the lead time for Purchase Requisitions or Distribution Orders is calculated as Manufacturing Lead Time + Inspection Lead Time + External transport lead time + Transport lead time + Internal transport lead time when I have the primary supplier flag turned on, on the SFPP.However if I use Planning Method B or C I’ve noticed the same logic is not applied. Instead the unlimited supply date on the inventory part is used, even if I have a primary supplier defined.For MS/MRP this date is only used if I don’t define a primary supplier.Is there a reason that the logic is different?

I’m trying to determine how the CO Plannable Qty is calculated.  I understand how the Plannable Qty is calculated; however, when I use the same logic using the Expected Lead time, I don’t get the numbers the system is getting.For example, in the screen shot, why is the CO Plannable Qty 2510 and not 2494?

The scenario is, external customer places an order at the demand site, with the supply code “Inter Purch Direct”.  The purchase order is sent to the supply site, and the internal customer order is created. The supply code of the internal customer order is “Purch Order Direct”, which means the supply site also buys from an external supplier. When this order is processed, the standard way is that first the PO of the supply site is completed through “register direct delivery” and then internal customer order will be delivered. Next, is to deliver the external customer order, again using register direct delivery. However, the requirement is to automatically deliver the external customer order at the moment of registering the direct delivery of the supply site PO. To elaborate more on the requirement, in the following example, S100187410 is the external customer order at site FRGLN which is the demand site. GBWFD is the supply site and the PO P10017

We are on the path to converting to IFS cloud and I have (hopefully) a quick question.On the inbound 850 customer order creation we get the following error:Some of our customers will send a value for this and some will not.  I’ve asked our EDI provider if they can not send the field if blank.  Is there a way in IFS to handle this?  I’d like it to just ignore a blank and not go through the validation.Thanks,Tim

Hello All,I am unable to print purchase order. Getting the error below error message.Please guide me which screen access needed.Regards,Mrunal khante 

One of our customers has a requirement to have two b2b shopping cart instances at the same time. One will be for the user default site and other will be for a different site.Usually we should have only one shopping cart instance at a time. This seems to be a very specific requirement.Any previous experience of this kind of implementation? 

One of our new clients implementing IFS Cloud requires authorization at the Purchase Requisition level and authorizers’ limits are defined for the total amount of PR and should not be for each PR line. I understand the IFS design for PR Rules is that to be applied at line level as PR lines may be for different suppliers as opposed to the PO. The reason why they cannot use PO authorizations instead is because one of their authorization criteria is pre-postings (cost centers) and IFS only has that in PR and not PO authorization rules.  I could see that this requirement has been discussed before in PR Authorization based on total amount of PR? | IFS Community article 3 years ago, where in the response from @HoiAnushB , it’s mentioned “the reported issue

Good Morning, How can the Planner Field on the Inventory Part - General Tab be made RO?  We have users that are entering other information but we do not want them to have the ability to update the Planner. Thank youDiane Greathouse

Hello community, I made setup of two Sales Parts per one Inevenotry Part:I did it because different Sales UoM.  My issue is, that I´m not able to add the second part to Customer Agreement. First issue is that Cloud not allows me to add the Part int Sales Part Base Price. And it is probably because of the same Inventory Part. I tried to creat new Sales Part via copy and let Cloud to creat new Inventory Part as well. It allows me to add this part into Sales Part Base Prices → into Customer Agreement. Can you somebody help? (IFS Cloud 24.2.9) Thank you very muchJiri