Service (Touch Apps, MWO, MRO)

HI,I’m currently experiencing an issue when trying to complete a Request Work Task via MWO (Report In).Although the clocking out data is successfully passed to IFS Cloud, the task remains visible under “Work Start” in the MWO mobile app and Work Assignment.Each time I attempt to close the task, details such as the survey, description, and debrief are correctly transmitted to IFS Cloud.  However, the task stays open and reappears every time I reopen the app and sync.The failed transaction returns the following error:“Not allowed to change the status when the Work Assignment is downloaded to a mobile device. - ORA-20110: JtExecutionInstance.NOSTATUSCHGALLOWSTATUSLOCKED: Not allowed to change the status when the Work Assignment is downloaded to a mobile device.” Could you please advise how I can resolve or manage this issue?

This seems to have been asked a few times but I’m struggling to find a resolution.We are running IFSCloud 24R2 and have our engineers using the IFS MWO Service app.We currently do not have SSO enabled so are logging in using credentials set if IFS Cloud but are finding these time out on a regular basis which is causing our engineers a lot of frustration having to keep logging in.   Has anyone found a good way to resolve this please as this is becoming a major issue for us. 

I wanted to implement the Order by TASK NO in Descending order in Request Work Tasks list Screen, Currently its in Ascending order. How to implement this at the code level?  

Hi,An issue is arising in Cloud (24R1) where Work Tasks are disappearing from the engineers mobile that were previously Assigned/Accepted. There seems to be no consistencies to Work Tasks this is occurring on, or time frame. The Transfer to Mobile button becomes available again, and the Assignment line shows ‘Transferred to Mobile’ as No. Below examples are currently not available on the mobile any more. Has anyone else experienced this issue?

We are using Entra as SSO to IFS MWO. When a user presses the button ‘log-in using Entra’, the UPN/email is not automatically populated. This causes the login experience to be very cumbersome. All devices that use MWO are enrolled in Intune.Is there anyone that have encountered and/or solved this issue?

Hello,  So I upgraded to version 24R1, and i got some entities that are end with Virtual, but they are not showing in entity configuration, where i need to add a field to it.Can someone help? With the best regards, Francisco Lopes

Hi all,is it somehow possible to remove all Work Task Steps with Status Not Done and Cancelled on a Service Report?So that only the ones marked as Done appear?Regards,Chris

Need to add an existing page to an MWO custom tile. I followed the process outlined in the MWO Demystified (25R1) document, but I’m unable to view the data.Version :25R1  

Hello Community,I’m hoping someone has encountered this and found a solution, as it’s creating a major issue for our field teams.We are running IFS Applications 10 with Single Sign-On (SSO) fully configured for both the core system and the MWO Service Application (latest version).The Problem: Following a recent update to the MWO App and the devices to iOS 18, our engineers are now being prompted to re-login multiple times a day. Previously, sessions were stable and persistent, with SSO working flawlessly.Crucial Context: Our server-side configuration, including the touchapps component and SSO settings, has not been modified. The frustrating re-login behavior only started after the client-side (MWO App and iOS) updates. It appears the new MWO App version or iOS 18 is interfering with the persistent session or token refresh/expiry, forcing a complete re-authentication where none was required before.Has anyone else using IFS 10 with the latest MWO App on iOS 18 and SSO experienced this

How to add lobby page against the Custom tile in the MWO Maintenance through the configuration.

Hi All, I have added new assistance by customizing ‘QuotHandling’ standard pages. This new assistance is based on my new customised entity (CPartOrder), when I am finishing the assistance,the data is transferring to the database correctly but I am getting an error in Sync Monitor transaction section.Error Message Assistant The problem is I don’t have any method called ‘SaveCPartOrder’, Can anyone tell me why is this error occurring and what I need to do to avoid this? I am not sure why it’s expecting this method, seems like it’s coming from the framework. Thanks & Regards,Asanka.

Hi All,I have Customized ServiceEngApp and added  a new list to visible in IFS MWO Service Eng app, but it’s not visible there. In IFS Cloud application I can see the data. IFS Cloud IFS MWO Service Eng App Anyone has any idea on this? I would like to see the data in the app. Thanks & Regards,Asanka.

Hi,Does anyone know if its possible to add survey questions and answers including media items like survey pictures to the Mwo Service report ?kind regards,

I am wanting to Create Inspection Reports that the Engineers need to complete before they can Complete/Return a Work Task.I need a different survey to be displayed depending on the Item Class of the Object & the Work Type of the Work Task. Is this at all possible?Thanks,Lisa

 Wondering why the service object operational status below is null.  How do I set it to operational. When I look at the Part Serial the Operational Status is “In Operation” I’m can’t find the serial in maintenance aware.  

In tasks using Action Flow, the last-step header displays “Report In” in English even when the app/environment is set to Portuguese (Brazil). Occurs on iOS and Android.  

Has there ever been a requirement to visualize IFS Cloud on a kiosk/totem, where an external technician can sign a document related to a Work Order without being logged into the system? The scenario would be one where an external contractor and an internal technician both need to sign a PDF representing a Permit to Work.

Hi All, I’m trying to manually add an SLA commitment to a task (ID 1161) with a due date, and I expect this information to be passed to PSO so the task can be scheduled accordingly.However, this isn’t working — the task is not being scheduled.In PSO, the available time appears incorrect, and in the scheduling information section of IFS Cloud, nothing is showing.Could someone help me understand what I might be doing wrong?ThanksSla on Request work Task Sla commitment  scheduling info emptyPSO 

Hi, i have created a new service contract and try to crete one time invoice, but I get this error message. Is there som basic data I have to define? 

Hi All, Since yesterday we discovered that we are getting failed transactions when we are updating the status of the Work Assignments to any value like accepted or started. The error message is: "Undefined bind variable 'OBJ_VERSION'”We don't know why this is happening and how we can solve it.We were experimenting with Custom Pages and Custom entities to sync it to the MWO, so we reverted all changes once we discovered failed transactions are appearing. So the Page Design, Navigator Design and the Projection for ServiceEngApp are all standard again. However we can't be sure that this error is due to our experiment.Is there anyone who tell is what we should and whether this has been seen before?Extra informationThis is happening for multiple users. Creating Time Transactions is still possible from MWO and updating the description of the Work Task also get's synchronized. It really seems to happen on status updates of the Work Assignment.  

Hello,In 25R1 MWO, when we create a new Request Quotation, it only allows us to capture the basic information such as Object, Service Catalog and Customer. The same flow is mentioned in the MWO Demystified (25R1) document as well. Do we have a flow for including the materials and expense line items in mobile while creating a request quotation?When we look at the page designer, there are some assistants and screens linked with adding expenses and materials to Service Quotation and not Request Quotation. Will these work only for Service Quotation? If so, what would be the process flow for Request Quotation?Any inputs on the above would be appreciated. Thank you. 

Hi, We have a request from our business which we were unable to find a solution. We are using IFS Apps10 service and maintenance and have a need to invoice before all costs are recorded. Being fixed price work, the costs are not applicable for the invoice. However, once we invoice the WO moved to Historical and we are unable to record costs to these. Any other customers that have the same need and how are you doing it? 

Hi Experts,I get this fail transaction if I create an additional work from a request task using option ‘Request additional work that needs to be done’. I use copy task detail option as well.It is not clear how to refresh map positions in back end. I refreshed the relevant tasks but still cannot get rid of the fail transaction. Has anyone come up with this issue? how to get rid of this without erasing the already synced transactions in backend. ORA-20114: MapPosition.FND_MODIFIED: The Map Position record has already been changed. Please refresh the record and reenter your changes.ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 509ORA-06512: at "IFSAPP.MAP_POSITION_API", line 911ORA-06512: at "IFSAPP.MAP_POSITION_API", line 961ORA-06512: at "IFSAPP.MAP_POSITION_API", line 809ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76923ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76923ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76931ORA-06512: at "IFSAPP

Hi all, I have a problem with time types and resource groups in IFS Cloud / MWO App.The Situation is, that we have one Resource Group, which contains all other Resource Groups of our different entities.The Reason is, that all resources need to be able to enter the time types in the MWO App independent on where they are in the world and which entity planned them. Now I have the problem, that not always the correct resource group is selectable in the MWO App. Sometimes its there and sometimes not. Independent of Task or Bundle Task or in which entity the resource is employed.For example 2 resources from the US, both working an Request Work Tasks, both identically set up.One can select the correct Time Types and one cant.Has anyone ever had similar issues?Thanks,Chris 

HiIs there anyway in the MWO to preview the content of the Work Order before actually starting it?