Hello Community,I’m hoping someone has encountered this and found a solution, as it’s creating a major issue for our field teams.We are running IFS Applications 10 with Single Sign-On (SSO) fully configured for both the core system and the MWO Service Application (latest version).The Problem: Following a recent update to the MWO App and the devices to iOS 18, our engineers are now being prompted to re-login multiple times a day. Previously, sessions were stable and persistent, with SSO working flawlessly.Crucial Context: Our server-side configuration, including the touchapps component and SSO settings, has not been modified. The frustrating re-login behavior only started after the client-side (MWO App and iOS) updates. It appears the new MWO App version or iOS 18 is interfering with the persistent session or token refresh/expiry, forcing a complete re-authentication where none was required before.Has anyone else using IFS 10 with the latest MWO App on iOS 18 and SSO experienced this sudden change in session behavior? If so, what resolution or workaround did you implement?Any advice on where to check client-side configuration or logs would be greatly appreciated!"

Frequent Re-Login Prompt in MWO Service App (IFS 10) Post-iOS/MWO Update

Hello Community,

I’m hoping someone has encountered this and found a solution, as it’s creating a major issue for our field teams.

We are running IFS Applications 10 with Single Sign-On (SSO) fully configured for both the core system and the MWO Service Application (latest version).

The Problem: Following a recent update to the MWO App and the devices to iOS 18, our engineers are now being prompted to re-login multiple times a day. Previously, sessions were stable and persistent, with SSO working flawlessly.

Crucial Context:

Our server-side configuration, including the touchapps component and SSO settings, has not been modified.
The frustrating re-login behavior only started after the client-side (MWO App and iOS) updates.

It appears the new MWO App version or iOS 18 is interfering with the persistent session or token refresh/expiry, forcing a complete re-authentication where none was required before.

Has anyone else using IFS 10 with the latest MWO App on iOS 18 and SSO experienced this sudden change in session behavior? If so, what resolution or workaround did you implement?

Any advice on where to check client-side configuration or logs would be greatly appreciated!"

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