Service (Touch Apps, MWO, MRO)

Are there any users/customers who has recently upgraded to PSO 6 update 5 from PSO 6.1?Basically who has upgraded from the Silverlight version and started using the HTML version ( on Chrome and other browsers ).If someone can share their experience, lessons learnt/ challenges faced, it would be great for us to travel that path and get rid of some of the obstacles someone else has already faced.

How can I link a single document to many parts? 

I am using standard IFS front end setup to email out payment advice to suppliers, and i have noticed when that happens it registers in the report archive under ‘hidden reports’I would like to see the same thing for invoices we are sending outI know e-mails are being sent, i can see them in the application messages but information there is limited.Is there anythign i can switch on to record the e-mailing of invoices in the report archive?ThanksBruce

Hi,I want create task automatically based on product selection Bill of material.Suppose if i selected product in request and if that product model or task has BOM,task needs to be created for each model/ part in BOM.I am able create task for product when it is selected in request through XML business rule, is their any way i can create tasks for BOM also,Please suggest.  ThanksRamya 

Hi,   We are changing our domain name lets assume from aaa.com to bbb.com. What will be its impact on application? Do we need to reinstall the application or reconfigure will work? Any other suggestions, please guide.   Thanks & Regards Shitanshu 

Hi, we have a Work Task Template with Revision Control enabled on it.On the Active revision, IFS correctly restricts the ability to add new lines into Work Task Steps etc., however it allows Work Task Steps to be deleted on the current Active revision.Shouldn’t revision control prevent Work Task Steps from being deleted from an active revision Work Task Template, or is this normal and why?Running Apps 10 Update 6.

Hi, We are about to implement Call Center for our internal and external support teams. What I’d like to know is how other users are handling periodical invoicing of base services (fixed monthly fee). Basically we would like to make it simple and possibly automate the invoicing as much as possible.One possibility is to use Service Contract, and its periodical invoicing feature. However is do not have connection to actual Support Agreement, and is quite complicated for simple contracts, where there is only one or two service lines.At the moment we are using Customer Order where coordinator is creating one order for contract period (or year) with lines for each month and invoice lines one by one..I’m quite sure that other companies has had similar questions and would like to know how others have solved this? 

Hi,Do you know if it is possible to create filters/links on pie charts and charts in Aurena?Thank you

I’m trying to get media working in our test system on fault reports - LU ActiveSeperate. I have added Media to the Object connections and can see it on the screen but when I drag an image to the record I get the following error message:We have just applied Update 17 to this environment so unsure if this is an update issue or if you can’t use media on fault reports or if I’ve not configured it correctly.Thanks Sarah

I have a client script which is working perfectly fine in the form view.. If i update a field in the form view, the onChange client script works fine. But if make the change in the List view by double clicking the field, the client script is not working.. Any alternate solution?

How does IFS handle a work order that needs to be assigned to two technicians?  Sometimes we need to send 2 technicians out on a call.  We do have a lead technician but we want to be able to see that both technicians are not available to schedule.

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Trying to search for all planned start dates that are 14 days old. I can search using >TODAY but cant find out what other functions i could use to search for dates without actually using dates. Can’t use “Yesterday” or “Last Week”   if i do try one of those i get the following value    

In the page designer, of IFS10 upd 9, it is possible to prepare a set for a specific context (to show the altered design to a different group of users).What are the steps to export a context and import it into another environment (other database)?I’m especially interested in work done on mWO via Touch Apps settings.Thanks in advance,Steve

Hi,I need to register the counter indications for all  the object (serial) serviced in  mWO Service 10.Is that possible to make this activity mandatory ? Workflow settings, other settings ?

When we create a material requisition from mobile, the back office see’s the planned line.  The back office wants to Manually Reserve and move the reservation with a transport task.  IFS will do this. The created transport task can be seen from mobile under “Receive Reserved Parts”.  When we try to receive and issue we get the following error:  

Hi All, We are using below mentioned functions for Client Script (Web client) version it is working fine . But it is not working for client Script(smart client) . Please help to figure it out .   var getXxyz ={};      

I know with the old mWo we were not able to do pre-posting from mobile.  Is there an Aurena action button we can create to do pre-posting from mobile?  Has anyone tried this?

Hi,Can anyone please advice how can I create escalations automatically based on previous escalation open days.Example: I have crated three level escalation hierarchy and first person escalation is opened more than 2 days then next escalation should create for second person in hierarchy and if more than 2 day then escalation to third person in hierarchy.ThanksRamya

We are going to setup some monitoring dashboard in app dynamics for DSE servers. Is it ok to install appdynamics on DSE servers.

Is there a way to create an event that emails work task information as an ICS file so maintenance techs can add it to their calendars?Better yet, is there a way to sync work task assignments to an outlook calendar?

Is it possible to do product serach, or create new product from a RMA page, and then a service request from RMA page itself?In Service Request page, this feature is already there as out of box utility. But in RMA , is it possible to capture the Product ID, if we are initiating the process from RMA page? Please advise.

HiI want to add wallpaper in all pages, in ifs

Hihow can I add more themes in my profile ?I have only 4 themes in option-general-themes.tnx Shame I did not know in which category I should ask questions

In a certain situation a combination of projects with work orders will be used. Part of the solution is that there will be standard inventory replenished by standard MRP.What will happen is that all work orders will be project connected, so when demand is registered on a work order material requisition, these lines will be connected to a project activity.We will use Project MRP to automatically transfer standard inventory to project inventory, this all works fine. The issue is that the WO tasks will be assigned to workers with a default remote warehouse connected. When this is the case the automatic reservation of work order material lines will only consider inventory on the remote warehouse (as this is the default warehouse for the worker). The transferred inventory, which is available for the applicable project activity is not considered during reservation.Only solution we see is that we do a manual reservation of the line and change to the central warehouse to reserve the stock. Nic