Service (Touch Apps, MWO, MRO)

Following the latest release of IFS Trip-tracker for APP 9 a number of our mobile engineers reported that the purpose text box went black when they tried to enter a trip purpose and the date time scroller no longer appeared when they tried to enter the date.  We managed to figure out that it was because they had their I Phone on a dark screen setting and by changing the setting the problem disappeared. Just posting in case someone else finds the same problem

I want to prevent to attached document in Purchase requisiton head. How can I do that in document managemant module.

Hi All,   Please suggest, how to configure the active directory in apps10

Please Suggest me, how to configure the FTP in APP7.5  SP6 APP

I have hided all the fields of the posting Tab of the Work order Report in Tab. I am unable to unhide the same and unhide option is not visible to me. This is hided for me only.  Please advise the solution?

Error in retriving the saved pdf reports in crystal web service in APP8

Version : App10/IEE One of my Customer  needs following calculation for a proposed date considering manufacture calendar Proposed date= sysdate(including time) + some lead time (in hrs) (when a proposed date falls on non-working day , it should fetch the next working day) Would it be possible to facilitate using existing methods from Work_Time_Calendar_API ? Appreciate any info on this  

HI,I am using Mobile Work Order on IOS pushed out via MDM and a custom B2B App. I wondered if anyone had any experience in this setup. As we have an on-prem touch apps server is it possible to push the app out with the login parameters pre populated, eg systemID, touch apps server url and username/pass. We can pull user name and password from MDM.

Hi Is anyone using the Rental /Hire module in IFS V10 or V9 along with the Project module? If you have a presentation on the module features appreciate if you would share. send to gkabbara@imcokw.com

We have an issue where work orders on the mobile device are changed to Work Done but the work orders in IFS are not updating and are still showing a status of Started.Nothing is waiting to transfer from the mobile and no failed transactions.Does anyone have any suggestions? I’ve seen talk of a user guide or troubleshooting document, but cannot see any attachment of such document in this community. We are using IFS Apps 8. Any help would be appreciated RegardsShaun

When material needs to be manufactured on a shop order for a work order, how are others handling this? The only Supply Codes on the material of a work order are Invent Order and Project inventory. MRP will run and pick up the demand, but the manufactured assemblies often get mixed in with the production materials. We are currently creating our own shop orders for these, but they loose all connection to what you need the material for other than notes.

We are attempting to analyze how we are using the dates and use them more efficiently in our system. We know that the Planned start date will populate the Material requisition due date, and in turn the Material needed date. Other than that and the Requested Finish populating the Wanted Delivery date we have not been able to figure out any other details about how to use them to plan for any part shipping and picking lead times. We have not yet ventured into the standard jobs and operations, but are simply trying to get the dates to help us. Before the latest patch the planned start date would give the Customer Wanted Delivery date a starting date to calculate the shipping lead time, but now that does not seem to be working either. Does anyone have any suggestions on how to properly use the dates? We are not yet using mobile either.

Has anyone used the Resource Criteria tab on the Project form?  I am looking at it and it looks like we can set priority for certain values over and above just Resource ID.  But what is not clear is what this actually does for us in the application.  The help states that “Once the resource criteria has been decided and entered for the project the resource planning can be performed much easily.”  I do not know what that means.  Is there some sort of external project planning engine that I am not aware of that is going to use this data to plan resources and pass allocations back into the project?   Does anyone have a good use case for this tab/functionality? 

In general it is possible to define different color codes for different person calendar exception types. My question is: is it possible to differentiate as well between calendar exceptions, which are marked as fixed (fixed_commitment) and which are not indicated "fixed"? As this would be a combination of two criteria (exception type + checkbox "fixed"), the second question is, if such a combination can be represented via color codes. e.g. 1.) Exception type "vacation" has color code blue 2.) Exception type "sick" has color code red 3.) Exception type "vacation" incl. checkbox "fixed" has color code yellow 4.) Exception type "sick" incl. checkbox "fixed" has color code green.   regards, Thomas Widmoser

The customer has moved from Apps8 to Apps10 recently and they use SSO for logging in. They have a request to reduce number mouse clicks for logging in. He states as below, First click on the click once link  Second click to download and Run Third click to select the account to log in But if they have a shortcut to the Application, then it is working a bit weirdly. So they are asking if they can optimize the number of mouse clicks before logging in. Is it a possible task?   In Apps10 doesnt it have the 2.0 and IsolatedStorage cache in the machine? I tried internally it always ask to download the Application.

Hi, I have created a lobby and I want this lobby to be view by only few users. How do I give access to few users only?   Thank you!!

Do we have the functionality to integrate SMS/text message to update the MWO App when it is in offline mode? If the technician receiving the Work Order is in a remote area where mobile internet data is not available, SMS/Text message option may be leveraged to update key information in the MWO App in offline mode.

Dear All, When we go to “Work Order Structure” in IEE, on “WO Details” tab we can see the work task summary on right hand. (Check Attachment)When I am checking the same in Aurena, I could not find this “Work Task Summary” in either “Work Order Structure Navigator” screen or in “Work Order Structure Analysis” screen.Please confirm if we have any other screen in Aurena or this functionality has been removed in Aurena. Thanks in advance! BRHA

Initially A part  was included in work scope as a piece part and not as a module . Later, work scope was changed to include it a s a module. System is not able to remove DSO for A part even though we have not touched it . 

Does anyone know how to make a parameter mandatory? By default they are all optional. Also, is there a way to set a default value for a parameter? Lastly, is there IFS documentation or a manual on details like this? I’ve seen IFS pages that have general  info, but nothing on technical details like the above or what else is doable/possible. As we start to develop our company’s custom reports I’m getting ideas and would like to know the capabilities and what’s possible with QuickReports.

Can anyone tell me how to Delete a Time Report that has not been authorized on a Work Task in Apps 10 UPD 4 and up?  Seems like the simplest thing and I’ve tried on Work Task Time Reports, and The Report In screen and I don’t see the option to delete.  

I’ve set up a work task code rule for external customers with a WIP Code and reversal condition of CO Line Invoiced.  When I transfer the Work Take Sales line to a CO and invoice, the cost is not reversing unless I do the Manually Release WIP and RMB and select Check and Update Accounting.

Dear All, Please confirm if we can hide the fields in Aurena. Check attached screenshot for better understanding.Want to hide the highlighted field in yellow. can it be done in Aurena?Thanks in advance!HA

Why do I get "Numeric or value error: character string buffer too small" error in the application?

Dear All, I am looking for “My Work” screen in Aurena but I could no find anyone. Please confirm if anyone knows the new screen name in Aurena.Thanks in advance!BRHA