Service (Touch Apps, MWO, MRO)

Hi,Can anyone please advice how can I create escalations automatically based on previous escalation open days.Example: I have crated three level escalation hierarchy and first person escalation is opened more than 2 days then next escalation should create for second person in hierarchy and if more than 2 day then escalation to third person in hierarchy.ThanksRamya

We are going to setup some monitoring dashboard in app dynamics for DSE servers. Is it ok to install appdynamics on DSE servers.

Is there a way to create an event that emails work task information as an ICS file so maintenance techs can add it to their calendars?Better yet, is there a way to sync work task assignments to an outlook calendar?

Is it possible to do product serach, or create new product from a RMA page, and then a service request from RMA page itself?In Service Request page, this feature is already there as out of box utility. But in RMA , is it possible to capture the Product ID, if we are initiating the process from RMA page? Please advise.

HiI want to add wallpaper in all pages, in ifs

Hihow can I add more themes in my profile ?I have only 4 themes in option-general-themes.tnx Shame I did not know in which category I should ask questions

In a certain situation a combination of projects with work orders will be used. Part of the solution is that there will be standard inventory replenished by standard MRP.What will happen is that all work orders will be project connected, so when demand is registered on a work order material requisition, these lines will be connected to a project activity.We will use Project MRP to automatically transfer standard inventory to project inventory, this all works fine. The issue is that the WO tasks will be assigned to workers with a default remote warehouse connected. When this is the case the automatic reservation of work order material lines will only consider inventory on the remote warehouse (as this is the default warehouse for the worker). The transferred inventory, which is available for the applicable project activity is not considered during reservation.Only solution we see is that we do a manual reservation of the line and change to the central warehouse to reserve the stock. Nic

 I want all projects in the Project table to be listed as pop-up boxes when Project_id is given as the Quick Report parameter.How can I do it ?   

 Hello, Can I set a size limit for added attachments in IFS 9/10? For example, if the file exceeds 1GB, the user will not be able to attach it.

Surveys conducted in IFS10 Survey module. I can't bring you why I chose it.I want IFS to see the login user survey.In summary.I want a user who opens IFS session to fill out the questionnaire on the home screen.How can I do it?

We use New Case Issue for recording customer faults/requests.  We have 1 company providing support to its own employees and the employees of another company we also own. However, when the employees raise a case from the 2nd company (customer), it defaults in the case to the 1st company (customer).  The employees raising the case are only assigned to one company so I had expected the system to know which company to enter based on the employee raising the case.  This is not happening.  Does anyone know if there is a way of doing this?

We are testing the scanning functionality of the Scan It app and noticed that in certain screens it drops the identifying prefix character when scanning and in other screens it does not.  Attached is an example, the numbers circled in RED appear with the prefix in front of the scan.  The item circled in GREEN scans correctly and it gets dropped. For example, Move Inventory Part drops the “Q” prefix when scanning but the screen before that which is Part No it does not drop the “P” Is there a place in IFS where you can set what gets dropped and what doesn’t?  Or do you typically set that on the scanner gun itself?  We are using Honeywell CK65’s

Hi,I want to create multiple task for request automatically based on request type selected,I wrote XML business rule for request screen and able to create single task with below XML code.<update_task>  <task>    <request_id>@request_id</request_id>    <task_type>FIX</task_type>    <insert is_initialized="false" />  </task></update_task> Can anyone please suggest how can I create multiple tasks. ThanksRamya   

I have noticed that when a mobile user creates Material Demand and issues the part from MWO Service 10, when looking in IEE you see the Maintenance Material Requisition for the work task and the issued qty but MWO Service 10 is not automatically adding a Sales Part to the Requisition line.  The problem this causes is that the Work Task Sales Line has to be manually updated with the Sales Part Number. If I use the same part and create the Maintenance Material Requisition from IEE, IFS automatically adds the sales part number. I did look at the SalePart Entity and in the where clause it is only grabbing sales parts where CATALOG_TYPE_DB = ‘NON’ I am assuming this is only grabbing non-inventory sales parts.  Does this mean the back office will ALWAYS have to add the sales part for mobile inventory issued?

We need to add several OEE functions to the mWO (get journal records, add new journal entry).As we understood we need to add mobile entity in the mWO code. We got an advice to use DevScaffold project for this purpose.Our question is – do we need to have WO full source code of existing entities in order to add our one or we can build our entity as a separate DLL and deploy it along with existing cloud resource dll (mWorkOrder_4_8_1_0.dll)?

How do I correctly create a Service Quotation for Warranty Work?  I have Customer A in IFS and I have a Service Contract For Customer A with a Free of Charge Contract Service Line.  The Service Line has their equipment objects in scope and those objects have a Supplier Warranty.  Since this will be  Supplier Warranty WO, IFS will bill my Supplier as the customer on my WO.   Should my service quotation be created to my Suppler/Customer or to my end Customer A? How do I get this logic to be represented correctly in IFS?  In the Service Quotation I see a spot for Service Quotation but I am unable to enter data in that field on the Work Order Tab of the Quotation.  The only way I seen how to populate this field was preparing the WO and then creating a Service Contract connected to it. 

hi ,can any one tell me how can we change the secondary color and screen color( as indicated with an arrow mark in the below screen shot )in web client , As we do in smart client through Globaltheme .xaml file .is there anymore option to configure the theme for web client except  from the below app param.WEBCLIENT_DEALER_LOGIN_IMAGE. WEBCLIENT_DEALER_TITLE. WEBCLIENT_FAVICON. WEBCLIENT_LOGIN_IMAGE. WEBCLIENT_LOGIN_LOGO WEBCLIENT_NAVBAR_LOGO WEBCLIENT_PRIMARY_COLOR WEBCLIENT_REPAIR_LOGIN_IMAGE WEBCLIENT_REPAIR_TITLE WEBCLIENT_SPLASH_IMAGE WEBCLIENT_TECH_LOGIN_IMAGE WEBCLIENT_TECH_TITLE WEBCLIENT_TITLEThanks Muthujayashree 

Hi, Can anyone help me understand the bill period type in invoice templates? I can see the information in the contract code tables but there is no documentation which explains what does the fields period factor & period type mean?

Has anyone ever seen this in Apps 9?  I PO that is linked with a mobile work that is transferred to mobile, PO has been received and AP is trying to do a 3-way match and we get the following error: What is IFS trying to do on a time report when performing a 3way match?

We used the metering invoicing functionality to generate invoices for customers.  The process creates a Work Order, a Work Task and then generates a customer order which we could invoice off of.  Unfortunately, I need to cancel some of the customer orders but cannot because they were generated from a work order.  Does anyone know the process for cancelling out the work order?

It seems PSO is scheduling 2 calls on top of one another when the duration and plan start times show that they cant be that close Here is the PSO ScreenPSO screenshotThe first task that was assigned was done so at 4:30PM On 8/6/20 to start on 8/7/20 @ 8:05AM. 120 Min duration At 5AM on 8/7/20 it assigned another call to the same user for 7:30AM. Even though duration is 123 minutes, PSO expects the user to complete the newly assigned task and drive to the next task within 30 mins? This has happened a few times to different users. Not all users are advising if this has happened. Any insight is apprecaited

What are the benefits of setting a functional object as a Geographical Object?  Can’t I just use a functional object with a particular object level to represent a geographical area?I know Geographical Objects are used in Service Contracts but I am still unsure of their advantages and disadvantages. Thanks, Curtis Taylor

Does anyone have a guide or documentation on how to create a second report formatter? The documentation makes reference to being able to have multiple formatters for load balancing purposes, but I cant find anywhere on how to actually do it, I assume it involves creating another application server task, but rather than venture out on my own it would be nice if there were step by step instructions or more details about it.

 Can a newly added custom field return a value without saving the page? For example, when I enter the supplier code on the manual supplier invoice screen, I want to see the information I want from the supplier from a costom field. However, I want to see the page without saving it.

When opening the Resource Gantt Chart user received the following: Error 351 (Class 2200: NetTimeAxis WorldToTime error. Can anyone please advise.