Is it possible to do product serach, or create new product from a RMA page, and then a service request from RMA page itself?
In Service Request page, this feature is already there as out of box utility. But in RMA , is it possible to capture the Product ID, if we are initiating the process from RMA page?
Please advise.
Remember that anything that goes through the Repair Center needs to be a part; which is why your product needs to become a part to product. Then depending on what your return reason is, and how you have configured what gets returned to the customer, is controlled.
You do the service request, with a controlled part / disposition of RMA which will then trigger the creation of the RMA for receipt at the repair depot once the product is deinstalled, converted to a part and received at the repair depot.
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