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Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,895 Topics
  • 6,402 Replies
1895 Topics
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Elimination at (%) functionality

How does the Elimination at (%) works in PM actions?

2441
Amila Samarasinghe
Superhero (Partner)
5 years ago
Subash Perera
Hero (Employee)
Subash PereraHero (Employee)
asked in Service (Touch Apps, MWO, MRO)
How to check What TAS version is compatible with Mobile Work Order Version?

How to check What TAS version is compatible with IFS Mobile work order Version?

3622
Thirunavukkarasu Kapilan
Hero (Partner)
5 years ago
Dharshika Amaradasa
Hero (Employee)
Dharshika AmaradasaHero (Employee)
asked in Service (Touch Apps, MWO, MRO)
If you feel that the system is very slow to sync, How to fix it (initial steps) ?

[b]If you feel that the system is very slow to sync, How to fix it (initial steps) ?[/b]

4214
Isuru Wijeratna
Superhero (Employee)
5 years ago
A
Hero (Partner)
AddRangaFHero (Partner)
asked in Service (Touch Apps, MWO, MRO)
How to load more rows in PSO Log-tool?

In PSO, Log-tool is restricted to load around 200000 rows, how to load more rows?

1181
V
Hero (Partner)
5 years ago
Subash Perera
Hero (Employee)
Subash PereraHero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Is it possible to change log on user in APP9 mWO Android App, and login again with another user?

Is there any possibility to change log on user in APP9 mWO Android App, and login again with another user?

1301
A
Hero (Partner)
5 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)
TAS cloud resource configuration changed after the initialization.

When I change the sync all objects, sync all parts, Sync WO History for All Objects in the TAS portal for a apps 9 environment, the changes are not affected in the mobile even after an initialization. E.g. If I tick the sync all Objects in the TAS cloud resource configuration, even after a mobile client initialization, I can only see the objects that are connected to my mobile user.

1491
Subash Perera
Hero (Employee)
5 years ago
Dhanushki Pahathkumbure
Hero (Employee)
Dhanushki PahathkumbureHero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Restrict screens in different in different sites

We have different sites in different locations so that we need to restrict to show some screens to different users based on their locations. Can anyone please help on this regard?

1181
Chandima Athukorala
Hero (Employee)
5 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)
Custom defined schedules' for mwo 'Synchronization Rules copying from previous version.

What is the reason for 'custom defined schedules' for mwo 'Synchronization Rules', not been copied from previous application version to a new version?

4361
A
Hero (Partner)
5 years ago
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Posting line for customer owned parts in Work Order 

When purchasing customer owned parts from work order with the setting Cost Return At = Arrival, Why do we get posting lines created at receipt ?

1971
Thilini Kumarasinghe
Superhero (Employee)
5 years ago
Amila Samarasinghe
Superhero (Partner)
Amila SamarasingheSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)
How can we get the resources allocated to a task based on the calendar?

1. Create work order and work task. 2. In the work task enter the duration xx, enter planned start and finish date to a larger period. 3. Enter a demand line for person resource group. 4. Select the line RMB Allocate Resource. Here it seems no calendar is considered :thinking:

2511
Thilini Kumarasinghe
Superhero (Employee)
5 years ago
Dilini Arandara
Superhero (Employee)
Dilini ArandaraSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Time recorded for call center activities

When using Call Center the times recorded are incorrect (created, modified...);showing 1 hour behind the actual time. The support organization time zone is Europe/London(UTC + 0). Is there any setup to make sure the right time is recorded for case activities?

1861
N
Do Gooder (Former Employee)
5 years ago
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Time consumed when registering new readings for an object

Upon registering accumulated measurements, the condition based forecast PM plan is regenerated accordingly, and it takes time. How to reduce this time wasted when saving a new measurement?

1421
C
Sidekick (Employee)
5 years ago
Dilini Arandara
Superhero (Employee)
Dilini ArandaraSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Sender's address when sending mails from Call center

When sending mails from 'Call Center', it uses the user's local outlook, and the user's mail address is set as sender address. We cannot send mails from the generic support organization's mail address. Is there any set up on the IFS side to enable selecting 'from address'?

3121
S
Superhero (Employee)
5 years ago
H
Sidekick (Employee)
Hiroshi PereraSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)
'sales price' of a work order posting

What is the method of choosing the 'sales price' of a work order posting ?

3011
N
Do Gooder (Former Employee)
5 years ago
N
Do Gooder (Former Employee)
Nayomi WickramaarachchiDo Gooder (Former Employee)
asked in Service (Touch Apps, MWO, MRO)
Document object connections

What is the reason for the document object connections to remain even after deleting the connected objects?

4902
H
Sidekick (Employee)
5 years ago
Dilini Arandara
Superhero (Employee)
Dilini ArandaraSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Macros on multiple document selections

Can you please explain why "Macros" do not work on multiple document selections, but only on a single document selection? Is it a software fault?

2251
C
Sidekick (Employee)
5 years ago
B
Hero (Employee)
Bimsara GeethachapaHero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Work task in Hold

Time reporting, manual transactions and material issues are allowed when the task is on hold. It looks like on hold doesn't do anything other than restrict the status change. What is the exact purpose of having the on-hold functionality in work tasks?

2051
Dilini Arandara
Superhero (Employee)
5 years ago
B
Hero (Employee)
Bimsara GeethachapaHero (Employee)
asked in Service (Touch Apps, MWO, MRO)
Interval field on the Separate PM Action screen only allows number values

Interval field on the Separate PM Action screen only allows number values. Therefore, when sorting, it is expected to follow numeric sorting and not alphabetical sorting. “Interval" accepts a numeric value and therefore should be sorted numerically by clicking on the column header - as per standard functionality. It is not acceptable that the application behaves in different ways at different places. What should be a one-click sorting operation has now become a multi-step procedure involving the user to be trained in SQL?

1071
C
Sidekick (Employee)
5 years ago
Amila Samarasinghe
Superhero (Partner)
Amila SamarasingheSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)
Why some of the Macros in Document Management do not work after an upgrade takes place from older versions to App9/App10 ?

After migrating from old versions, some of the macros written using COM access provider do not work anymore.

3691
N
Do Gooder (Former Employee)
5 years ago
C
Sidekick (Employee)
Chathuri PeirisSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)
Discount calculation in postings

How to correct the discount for the material un-issue line in postings

1361
N
Do Gooder (Former Employee)
5 years ago

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