Service (Touch Apps, MWO, MRO)

Has anyone added an approval template to a document class?

I'm getting an error in when initializing the aurena native mobile app  : initialization failed due to meta data redeployment Anyone help with this?

Tasks with a future SLA Our SLA’s are generated based on the plan start date. But if the plan start date is greater than 31 days, these tasks do not go into PSO.They only go into PSO when the SLA is within the next 31 days. Is there a way to include Sla’s greater than 31 days? This is used for our preventative maintenance tasks that are booked months in advance 

I am trying to see Aging Distribution Orders, currently what i have shows me the object version of the report which if anything changes then it drops off my category, i want to see only the status history change that is over a certin amount of days. any help would be greatly appreciated. Thank you in advance below is how my current SQL is written objstate NOT IN (        'Closed',        'Cancelled'    )    AND   (        trunc(TO_DATE(objversion,'yyyymmddhh24miss') ) <= (            SELECT                trunc(SYSDATE) - 61            FROM                dual        )        AND   trunc(TO_DATE(objversion,'yyyymmddhh24miss') ) >= (            SELECT                trunc(SYSDATE) - 120            FROM                dual        )    )

Can we create Stack Bar graphs under Lobbies in IFS? Please share the valid steps to achieve.

 I have done some investigations and found: The Tan blocks indicate the Shift Time of the Technician as per the Work Calendar specified either in the Person record or App Param (by default).But I’m unsure why the Blocks aren’t visible for all the Technician’s? It doesn’t correlate with schduled breaks either.

Hi,I wrote client script to close request with alert based on some condition , below i mentioned client script code. It is working fine but multiple times the alert pop up is displayed as shown in below screen shot.Can anyone please help me to figure out this issue.Client script:var req = getControlValue('request','request_id'); var pro = getControlValue('request_unit','product_id');var user = setDBValue("USER_DEF19",pro,req);var plc = getControlValue('request','user_def19');var plcou = getDBValue("COUNT_PLACE",plc);var cou =round(plcou,0);if (cou > 0)var s = setDBValue("REQ_STATUS",req);alert("substation is shut down!!"); ThanksRamya

HiHow can i add a description to a custom report so that it is displayed alongside the report name in the reports screen.  

HelloI’m developing our use of Service and Maintenance module (not used before). I am struggling to find a screen view to see the hours actually reported against a WO when an employee uses the Report Time page to enter their time.Any help much appreciated, Sarah

Hi Team,  I am trying to configure App Param "RECEIVED_TASK_EVENT" but I can not see the task.last_received_person_id or task.last_received_dttm consistently set.The app param description is as follow,“The Event Type used to determine if a Task has already been received on a mobile device. When populated, a Task Event Generation business rule must be configured to create this task event when LAST_RECEIVED_PERSON_ID changes from empty to populated.”Need to understand how the baseline code is setting last_received_person_id, and last_received_dttm when the mobile user has "received" the task? how can I configure RECEIVED_TASK_EVENT app param? and what are the possible Param Values that can have?Thank you in advance for your help on this. Regards,Wickram B. 

I’m trying to make layout changes to the Touch App for a Service Engineer. One of the pages is the Pool Work. When I select Resource Group (Un)defined I get a proper list. However I want to make changes to the data shown (add field, move them around). I have opened the page designer and get the following:In other pages I was able to use the > sign at item 1 or in some cases the 3 dots at 2 would open up more. But not for this PoolTasksList. Anyone an idea? Regards,Steve

What should I do to transfer data from Excel to IFS? When I want to transfer the bill of materials or create a list with too many lines, For example, I want to transfer the materials entered collectively by the design department from excel to the IFS program.Which method do you use?

Serial Entered In Serial Structure Information is not flowing to MRO Disassembly Shop order(Receive MRO Shop Order), as we have to enter Manually  in Receive MRO Shop Order), is there any configuration to flow the entered serial from Serial Structure Information to MRO shop Order.

Does anyone know if the Aurena Native Apps Support Persistent Custom Fields of Type Reference.  I am working with mWo Service 10 and I am able to add Text Fields, Numbers, Date and Enumerations but I am unable to add a reference field…. Am I doing something wrong?  Anyone have an idea when this will be available?

Hello,I have a user that is not able to have a Refund in a Work Order display in the Invoice Preview. The pricing for the Refund Items is not transferring. Do they have to be manually entered? Is there a different step/process to follow from a regular (positive) invoice item? Thank you in advance. 

Hi everyoneThis year we will not have daylight saving time here in my country, however, the IFS has early hours.Has anyone had this problem and managed to solve it?We have IFS8

Please can anyone help explain an issue we are having with the Place Lookup on the IFS6 u6 customer portal… We 710 portal places per portal user, when you bring up the place lookup from the new request screen, the popup place lookup states that it is showing 699 places (and it is as I counted them), not the 710 that we have loaded (if I look in the metadata for that screen, there are indeed 710 places)  These 610 places are also sorted randomly, not in order.  if you only have a small amount of places then they are sorted.  I have had as little as 370 places in the list but these also did not sort.Would greatly appreciate if anyone could assist with this.

Does anyone know of a Grammar Checking Software that can integrate with IFS?  How are others dealing with grammatical issues that come from Field Engineer’s in the Service Management realm? 

I believe there is some limit that is being exceeded (Timeout=100000). Do we know if these emails are being sent asynchronously? Customer is trying to email a large volume of smtp  email messages, we get an error, but in smaller groups of emails around 100-125 they are processed without error. Would you know what would be causing this? Timestamp: 2020-10-21T01:48:00.8462035+00:00Message: Exception Message : The following system level exception was generated by the application: Communication error sending smtp mail message: The specified string is not in the form required for an e-mail address.To:Contact your system administrator for assistance. The server log or event log may contain more details about the error.Source : Not AvailableTarget Site : Not AvailableHelp Link : Not AvailableInner exception message : Communication error sending smtp mail message: The specified string is not in the form required for an e-mail address.To:Inner exception source : Metrix.CommunicationServerInner

I am trying to access the list data in the ‘task’ list on the ‘My Tasks Today’ page on the Tech Portal.  I have tried:   var listData=getFormDataLists('task');var listLength=listData.length;alert(listLength);   But this just returns 0, when there are tasks there?   What i am trying to do is retrieve the tasks, then cycle through them and then performing a dirty read on a checkbox i have added (user_def2), any that are checked will then be updated.

How could I change time type automatically on a work task  time report based on time of day? I have a service work order with service contact. Customer says you can visit the site M-F 8-4. Anything outside those hours we can bill overtime.  Ideas how i can do that in apps 10?  I know about scheduling preference and scheduling availability but nothing that translates availability into pricing markups. AKA coverage time. 

Hello :)  Can I add pictures to the e-mails sent by the system? 

All application messages are pending in transaction state. No messages could be completed and notifications are not being sent. How can I fix this situation?Also, some background jobs are not completed. 

Hello all, Is it possible to print attached media files on a report designer report? Specifically in this case we are trying to print the media receipts on to the IFS report designer expense report. Thanks,Rich 

Hi,We are facing to weird display issues in PSO 6u5 about the activities.In the Ressources screen, in activities pane, they dont want to be displayed. And some buttons issue occur, they are not displayed correctly (no label) for example. Schedule Assistance screen have the same issue.so we can not operate with activities...  Dataset is provided by Apps10 u9.Thanks,Sébastien.