Service (Touch Apps, MWO, MRO)

How can we find the macro codes that IFS provides as templates, which are used to send data from IFS to MS office (Excel and Word) programs?

We are testing the installation of UPD10 (went from UPD8 to UPD10).  In UPD8 we were able to see and run Quick Reports in the Aurena view ‘Order Reports’. After installing UPD10 they are no longer listed.  I tried creating a Permission Set, granting access to the Quick Report Object in EE and also granting Report Access to the same Permission Set in Aurena but still no Quick Report is listed.  I searched through the Technical Documentation and did not find anything.  Has anyone run across this issue in UPD10?

I’m hoping I’m missing some easy, obvious option here. I did not find the details in F1.In Apps10, UPD9, how do I cancel a Work Assignment from IEE when it is transferred to mobile and in ‘Work Started’. In Apps8, we are able to go to Transferred to Mobile, rmb, and ‘Unassign Work Order’.I see the rmb option in Apps10 to ‘Cancel Work Assignment’ but it is grayed out when the Assignment is in Work Started status. I’m not sure in what status this feature becomes unavailable, but  it seems to be so for at least Work Started. I am curious, is that also the case for Accepted?Also, looking for a way to manually advance the Work Assignment should the need arise. In Apps8, we are currently able to adjust the status from IEE and it keeps the id of the individual making the change neatly stored in the Journal. 

Is iOS 14.5 compatible with FSM6u10?  The install guide says “Any device that can run iOS 10 through iOS 14 (including iPadOS) is Supported.”

1.Can we display 2tables list in a single list?Let's say part_usage and non_part_usage need to be shown in a list

Hi all,Is there a parameter in PSO to hide by default the non-working hours?On my environment, when I connect with the admin user, the non-working hours are hidden by default : But with all the other users, the non-working hours are completely displayed.: Note: PSO version 6.6.0.24 Thanks in advance for your help.Regards,G. BERARD

Hi, Does anyone know of any iOS emulators that can be used in windows?  

Is it possible to configure IFS Document Management repository in order to use the FTPS protocol, not the standard FTP? I mean, using the 990 port and TLS/SSL Implicit encryption?Thanks in advance!

Upon DELETE of a Functional Object - is there a notation in the tables to indicate who deleted it?    Apart from History Logging, are there other ways to determine who may have deleted a functional or serial object in the Equipment_Object_Tab? 

Hi Everyone, Could someone please help me, I have created a Lobby joining two views  and created a navigation to one of the screen. However when i click on the Lobby to navigate to the screen i want i get this error message: I was wondering if any had come across this and if they could guide me on how they fixed this please Thank you in advance 

Hi, There are two options to search “Responsible Person“ in Document Revision. One seems to be only enabled Caps lock while other is not. Is there any specific reason for this or can it be a bug. We have a support case reported some questionable scenarios related to these options & expecting to get verify the background.Thanks

Hi, BackgroundTraditionally we have used PSO to get a list of appointment offers via ABE for a resource to be allocated to a task. The user, or customer online will select a single appointment offer. Nice and easy. QuestionIs it possible, or does anyone else out there allow multiple appointment offers to be accepted.Example being:The customer, or agent would select all the appointment offers they would be happy with, and this information is passed to the DSE. The idea being is that is would look to schedule (in this example) for Tuesday 27th as the soonest. But if anything was to happen, or tasks were to be created with a greater value, the DSE would know that it could move the task from the 27th to the 29th AM time slot as an example. Hope that makes sense. RegardsAdy

In App10 enterprise explorer, we can select multiple documents in Document Revisions window and email the files. We could not find this option in IFS Cloud. Is this no longer possible? 

Hi there,  How could I delete duplicate work orders from our system? I seem to be trying everything but I’m having no luck. If I try to delete the W/O I get this message,  Parts are not the issue as these can be manually adjusted. How would we delete these work orders and not have them show in the system?  

Thought of sharing the following upon few questions raised by customers regarding task completion on mobile when having demands.Could be helpful if anyone has the doubt on this area, also please contribute to the discussion. When you have unallocated demands, tasks will not go for work done although all work assignments are completed.So if you have add a single demand line for a task, it should be allocated to work done.Here's the steps for that.Create work order Add work task Go to Resources tab in child table of work task RMB on resource tab > Assign work > Allocations on Demand Select the work task Add new on child table Give the user who you need to transfer assignment to mobile on “Allocated To” Save Go to work assignment tab, assignment has been created.RMB on work assignment > Transfer to mobile If you follow these steps, once you complete your task on mobile, in IEE also task will be go to status “work done” In case if you add resource demand and then transfer the task

I have a report that I would like to run daily and send it to a distribution list. How should I do that?  

Hi, we are investigating the use of the Permit module in Apps 10 to manage some of our permit/application processes.Does the Permits module have the ability to create authorisation approval and routing rules, similar to Purchase Requisitions?e.g. we would want anyone to be able to apply for a permit, but only certain groups of users to be allowed to review and approve permits.Some permits will have a different list of users it must escalate through e.g. based on Permit Type (e.g. an IT-related permit would need to go through the IT manager/CTO etc., whereas digging permits would need to go through engineers, maintenance managers and supervisors etc.).

Hi,This is related to a prospect customization in Aurena App10 (UPD9):One of our Customers has a requirement to select documents form the attachment panel in a new customized window. In order to enable the selection of documents, it is expected to introduce a toggle or a select option to the card view of documents.Can anyone please comment on the feasibility to implement this functionality or share any of your experience related to this? 

Is it possible to make the Resource Monitoring Gantt Chart read only for certain users? Regards John 

We have a scenario where some users cannot connect via Notify Me mobile App.The error is “I'm afraid something went wrong. Check your TAS URL and re login.”It’s working fine for some & if those who can access, tries with the same credentials of the users who can not logged in, they can logged in without any issue.Is this a known issue. Are there any specific settings to be setup or any documentation can follow as a guideline.Thanks in Advance

Hi All,I wanted to add a condition to specific Object to set the specific document classes for different Company Ids. I have used ,Object Condition  as - COMPANY_ID='XXX' and set up the condition. It worked as expected.What are different methods we use to add conditions on Document default for object?   In online documentation different methods are described, but no idea how to use those in different situations.Online DocumentationI also read that it is possible to implement rules on the ‘Key Ref’ as well. Anyone has experience on setting up conditions like this.   Thanks & Best Regards,Nipun

Hi,Does our digital signature solution in IFS/Document Management comply to the EIDAS regulation?Thanks in advance for your reaction.Best regards,Martin 

Hi Everyone,Does anyone have experience with filtering what QR code brings to the mWO? When I try to select or issue part via mWO using barcode scanning functionality the code brings me part no, serial, dates and many more. I would only want barcode scanning to bring me part number and serial - is this possible?Thanks

On the person screen and place screen, there are many values of places_relationship.①how these values of places_relationship are used in repair progress?for example,is the value of place to ship filled in automatically in address ID on shippment screen ?②And which value is necessary ? if the value is not set firstly the repair progress can not be moved on.③Can there be process differences due to different  values of whose place?for example,the place of customer or repair center. IF you have some ideas about this question, please check the attchement with details.Thanks !! 

Hi all,  In the help, it says that posting T3 “Cost of Sold services” posting control has been obsoleted in IFS applications 10. It also seems like there is a work in progress regarding that topic. Is anyone of you aware about a work around solution that would allow us retrieving the cost of sold services on a work order? Many thanksGhita