Service (Touch Apps, MWO, MRO)

alackasSidekick (Customer)

spliting recognition of revenue for services by month

In IFS applications we are looking to sell a service for 1 2 or 3 years. We can get the customer order defined and invoice, but Accounting wants to recognize the revenue by month since the services covers an extended period of time. For example selling a service that will last 12 months for 1200 dollars they want the 1200 to go into an accrual account and then each month they want 100 to come out of that accrual account and then go into the normal revenue account. They also want to do this for an expense relating to the same item. Any ideas?

3839

4 years ago

twaltersonSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Streams help

Hello, I searched IFS online help for Streams - the titles exist for help topics but no text to be seen after clicking on subjects - and yes, I tried using different browsers besides IE. I’m looking for any information on streams. I’m relatively new to the company. They use streams for notifications of creation of customer orders. I found the event action that sends to the stream. Howver, I need to set up a new user to receive this stream. I’m looking for a how-to on Streams. Any advice appreciated. Thanks much!

3538

4 years ago

GarakSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Apps 10 MWO Transfer to Mobile - Pool Keep Task

Hi, in IFS Apps 10 (Update 6) when transferring a task to mobile from a Work Order, in the Transfer To Mobile window there are 2 checkboxes:Pool Work Order Pool - Keep TaskWhat does “Pool - Keep Task” do, and when would we use it? There is no help topic or other documentation I can find that explains what it does.Transfer to Mobile window in Apps 10.

3183

4 years ago

OnjiraDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Search domain error

I have an error when I trying to use Search Domain on IFS10.all items in Search domains Window have already Enabled checked.I think this problem is Oracle issue but I not sure. (Use on Oracle Database 19c) Error Detail: Server error messages:7727931b-35b7-41a8-8252-6dc31fe55433Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method ApplicationSearch/Search ---> Ifs.Fnd.FndServerFaultException: ORA-00600: internal error code, arguments: [kciIADescInit.2], [DR$CUSTOMER_INVOICES_TIX$KD], [], [], [], [], [], [], [], [], [], []Failed executing statement (ORA-00600: internal error code, arguments: [kciIADescInit.2], [DR$CUSTOMER_INVOICES_TIX$KD], [], [], [], [], [], [], [], [], [], []) at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions) at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream responseStream, FndM

9813

4 years ago

Michael BiedermannDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Documents in Oracle Database

We have our IFS on their managed cloud services and store our documents in the oracle database. Obviously we have now already about 880 GB of document data in our database (tablespace IFSAPP_LOB) which means that the backup (and restore!) take very long. We assume that there are a lot of obsolete documents and unoptimizied documents regarding their size. How can we analyze these documents regarding age and size?

4952

4 years ago

TolkounaiDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Is anyone has any information on using the Trip Tracker

Hello, Is ayone has info on Trip Tracker? I tried to get the demo app available on the app store. Unfortunately, it doesn’t provide any overview of functionality that is available?

2023

4 years ago

wrlwilkinsDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Query document managemnet - only shows Original doc type

Is it possible to query doc_type = ‘VIEW’ from the DOC_ISSUE_REFERENCE? Right now we are only see the ‘ORIGINAL’ doc types.

1112

4 years ago

samuelandlopesHero (Former Employee)

asked in Service (Touch Apps, MWO, MRO)

mWo 4.8 Android minimum version?

Hi, Does anyone know which is the minimum android version for mWo 4.8 IFSAPP10 UPD8? I have a customer that is trying to install it in android 6.0.1 with no success. Android 7.0 with no problem. Tks

1054

4 years ago

kelli.kaskiwSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Change object from company owned to customer owned?

Is there a reason you cannot change an object you have created from company owned to customer owned? When creating a serial object in the serial objects view, you can select company or customer owned. When creating a serial object in the object view, you cannot and by default the object is created as company owned. Only when it is returned on the returns tab in the work order, can it be changed to customer owned. But this does not change the ownership of the object itself, which will forever stay company owned. Is there an incentive to change this? Does it matter?

3231

4 years ago

jbernardoHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Using Quick Part Price with Pricing Rules

On the place screen, we have a “quick part price” button Using this will show you the list price of the part but nothing more. We have many part pricing rules in effect for specific customers but those numbers are only visible when adding the part to a part need. is there anyway to make this function work to look at those pricing rules? Doesnt look like it looks at the unit cost from the rule either.

2869

4 years ago

LevyDo Gooder (Customer)

posted in Service (Touch Apps, MWO, MRO)

New User - Manuals

I hope everyone is doing well, we just implemented APP10 here where I work (Brazil), I'm learning a lot, but I'm still a novice. Could you send me tutorials on customizing fields and aurena? Thank you.

25411

4 years ago

Krzysztof CiesielskiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS set of laws and mobile application

Hi everyone I need your help. My organisation want use the mobile apllications like: MWO, TripTracker, TimeTracker, Notify, CRM etc Who knows where I find matching set of laws to these things or export laws from systems and send to me? I will be very thankful

1516

4 years ago

mlowickiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

mWO Service 10 - object access

Hallo, I need some help with mWO objects. I have approximately 8 000 objects serviced by 50 technician. So I want to divide the objects into smaller parts (like service regions) & and have individual access to them. I disable property SuncAllObject on TAS. I (even) disconnect group push user (IFSSERVICEENGAPP) from the site. Doesn’t work. Every mobile user can see all the objects. What else I should do ? Any idea, please ?

47611

4 years ago

LEVEAUDo Gooder (Former Employee)

asked in Service (Touch Apps, MWO, MRO)

Eforms to stay on mobile work order till work order returned

We have a requirement for a customer for which we would like to use eforms as digital forms to replace site appraisal forms. What we would like to achieve is that the technician completes a site appraisal in an eform and that the eform after completion stays on the mobile device. This is so that other technicians can see what has been completed in the eform during the execution of the work. Does anyone know if this is possible?

1561

4 years ago

ThieubanSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Historical Work Orders

Hi Experts, As I know, ‘Finished’ & ‘Cancelled’ status WOs are viewed in ‘Historical Work Orders’ screen. But, if you look on the search option for ‘Status’, it shows two more options i.e. ‘END’ & ‘Reopened’ . So, can anyone please let me know the situations of those WOs ??? what are the instances of getting such status for WOs ??? Thanks, Thieuban

3823

4 years ago

KotaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Document Attachment function by batch processing

We would like to realize the Document Attachment function by batch processing (PL/SQL) in IFS 10. Could you tell me how to implement it? We're considering that IFS receive image files from an external system, execute the Document Attachment function in batch processing, and keep links with datas stored in any remote server, not the database. Thanking you in advance.

2702

4 years ago

mhdionDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to show toolbar again?

Hi, I’m starting to use IFS Application. It’s a Windows Client running on Windows 10 Professional. I was reading the on line help and doing the excercises proposed on the e-learning page. When working with the toolbar, I used the contextual menu to hide diferent toolbars. Suddenly, I hided all the toolbars and I can not find the way to show the toolbar again. I’ve looked in every menu available, and tried with the secondary mouse button on the menu. About info is: IFS APPLICATIONS 7 Copyright © 2006 IFS AB This program is protected by copyright laws and international treaties. Unauthorized duplication or distribution may result in severe criminal penalties, and will be prosecuted to the fullest extent possible by law. System Info: Windows Environment: Systema Operativo: Windows Server 2003 Versión Windows: 6.2 (build 9200) Nombre Ordenador: GPEV-SSOP-C01 Procesador: 586 No Procesadores: 4 Memoria Libre: 2048 Mb Disco Disponib

20485

4 years ago

AstewartDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Enable attachments in IEE windows

We have certain windows that currently do not allow us to attach documents. I am looking to enable attachment in the windows but do not know how too. How would I do this in IFS 9?

25202

4 years ago

WilliamRunSidekick (Partner)

posted in Service (Touch Apps, MWO, MRO)

workflow integration with IFS

Hi Everybody, do you have any experience to configure Workflow Server in IFS Solution Manager? if we want to know the result of workflow steps, how can we get the result through thrid party Web Service and trigger next steps? Please give me an example.

2860

4 years ago

DrevlinDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Multiple Data Insert on Button Click

Hi All, Can you please help on this topic : I want multiple request/task/request_unit will be created on Button Click from a Custom Screen. But I am unable create multiple request/task/request_unit through business rules, only one data I can insert. Please help on this. Note : Number of request/task/request_unit that will be created is variable and depends on calculation between two dates. I just want help on , how multiple request/task/request_unit data row can be inserted in business rules

3052

4 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Can we write a condition using expression instead of using "change" operator

Can we write a condition using expression instead of using "change" operator. I have a business rule where I have a condition using expression like below: In the same expression can we also check whether PERSON_CAL_EXCEPT.START_DTTM has been changed or not. The intention is not to add one more input param “PERSON_CAL_EXCEPT.START_DTTM” and not to rebuild the condition again with an additional line for checking whether PERSON_CAL_EXCEPT.START_DTTM has been changed or not. Please help if anybody has any suggestion on this.

1481

4 years ago

PinmayaKSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Rule Process

Can anyone please guide me how i can create a customized XML or input XML business rule where the execution point is Explicit Call. In short i am trying to create a (use defined or customized) business rule which will support explicit call (i.e without any DML kind of operations the business rule should execute). Please provide me one sample data if possible.It will be very helpful for me.

1401

4 years ago

ShaneClarkDo Gooder

asked in Service (Touch Apps, MWO, MRO)

Generating Task Templates off Place ID

Task templates let you add part needs based on model ID, part ID, product family & product name. i am looking to add “place ID” as one of the parameters for the part needs so if its a specific model for a specific store, they get a different part need any one had any luck with this?

733

4 years ago

graeme86Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

FSM5.7.6 Request Template UDF Fields

I would like to use one of the UDF fields from the Request template and when running the ECO Generation it copy that field onto the Request. is this doable? if so what additional setup would be required as just adding the field to the UI for the request template did not do it. Thanks, Graeme

32312

4 years ago

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Application message in Failed (Outbound)

Hi I have following error in Outbound Application message. Error while preparing input data. Caused by: ifs.fnd.base.SystemException: Transformer error : java.lang.IndexOutOfBoundsException: Index: 5, Size: 2 Caused by: javax.xml.transform.TransformerException: java.lang.IndexOutOfBoundsException: Index: 5, Size: 2 Caused by: java.lang.IndexOutOfBoundsException: Index: 5, Size: 2 This error will be gone after reroute the application message but Multiple messages frequently appearing in failed status. Please advise.What could be a reason and how it could be resolved permanently?

3021

4 years ago

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Service (Touch Apps, MWO, MRO)

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