Service (Touch Apps, MWO, MRO)

Hi FolksWhere is placed MWO Aurena Native documentation of configuration, parametrization etc.?

Hi, We have often background jobs failing due to locking.There are a lot of “Please try again later” messages.“The update could not be performed since the Document Revision record is currently locked. Please retry the operation.                    ORA-20113: DocIssue.FND_LOCKED”. How can we find more about this? We could click on “Show Details”, which lets us know which document was involved. Would like to know why it was locked. Was it simply because someone was looking on that document?  Thanks in advance! Regards,KW

How do we enter different Operators such as “Like” or “Is Null” in the screen data base query, as in the example below? We have tried adding the operators into the XML query directly but these are removed as they are not detailed in the section shown below which appears just before the XML query in the screen metadata. See highlighted bits below.   "primary_table": {    "name": "product",    "key_attrs": [      {        "key_attr": "product_id"      }    ],    "constraints": [      {        "name": "product.place_id",        "operator": "EQ",        "variable": "portal_places"      },      {        "name": "product.part_id",        "operator": "<LIKE>",        "value": "ABC"      }    ] },  Or,        "name": "product.service_id",        "operator": "EQ",        "variable": "" (or NULL)

Steps to reproduce:I am creating a new document using "Create Document Assistant".I provide details and attach a local file on “Document Information” screen then I clicked on Next.I kept “Correspondence Info” blank and clicked on NextI kept “Select Document Folder” blank and clicked on NextNow, on  “Other Connection” window, by mistake I entered incorrect Project number and clicked on Finish.When I check under document list two documents get created.Investigation done so far:On further investgation using debug tool found that issue is with screen “Other Connection” when you click on “Finish”, application first creates document and then tries to validate connection object. If connection object is not valid, it presents error but does not remove document entry. Now, if user decides to fix the project number correctly after error and clicks on Finish, system creates another entry of document.Issue is only where there is an issue with “Other Connections”.  Is there a way to exclude “other

Hi, Have found an issue where the object key is different if we do the connection from the “object” page or from the Document Revision page. ExampleGo to page Part Revision and attach a document. Go to the Docuement Revision page and look at the Object Key for your newly created document. object key   (CONTRACT=WL^ENG_CHG_LEVEL=1^PART_NO=ABC^) Delete the connection and instead add it manually from Document Revision Page. Select Object LU PartRevision Find your part using FIND in Object Key and save Object Key: (CONTRACT=WL^PART_NO=ABC^ENG_CHG_LEVEL=1^)You see that PART_NO and ENG_CHG_LEVEL have switched place?Causing some issues in report development. @Mathias Dahl do you know the reason for this? 

Hi,I’ve just followed up an old guideline to implement our ArcGis integration available on our Race databases. In the layer customer that has one IFSID 99, I have an error when selecting the GIS object on the map. “Mandatory field “IFSID” is missing in layer “Customer”. You cannot connect objects in this layer”. Any idea what it means ?  

Hi All,Does any one of you know which one from the below app does IFS recommend?IFS Notify Me 10 IFS Aurena Notify Me 10Customer is in IFS Applications 10, Upd 9 (Potentially moving to Upd 10 or 11)Thanks in Advance & Regards,Malik 

I am trying to connect to mWO Service 10 SQLLite database.  Does anyone know the path to the db on the windows device or how I can browse and export data from that database?

Quick customer question… is there any way we can make the path to a folder dynamic in IFS? Ultimately we want to use an user’s folder instead of C:\temp for the below as this is a security concern. (I.e. C:\Users\$USERNAME$\AppData\IFS\Temp) 

Does anyone have an alternative solution for getting a customers signature for the report in of a work order without having to hand over the mobile device to the end customer. Due to covid we have some customers refuse to handle the mobile devices.is there anyone else who has had this issue?

Hello, I am currently having Issues with Appointment booking screen in PSO. we are integrated with apps 10 and can use the appointment booking features within Apps. However, when we look for the any work orders in the appointment booking screen within PSO (6.0) no work orders appear.   Any help would be appreciated  Thanks  Wayne 

How can I use global parameter(‘#PERSON_ID#’) in Aurena lobby element? 

Hello, I am looking for a way to have all submitted Fault Reports automatically released. I was not able to find any community posts related to this, and there does not appear to be any Site settings that would allow this behavior. Any direction would be greatly appreciated!

Hi everybodyIs there any way to see which view has which permission sets?(like object security report) I want to see all of them. Is there any quick way Thank you  

Before I log this in LCS, I thought I’d post it here in case someone has also seen this and has a solution!I have been getting the attached error on both FSM6 update 7 and update 8 (I have not seen it on update 6). I have created a new mobile design and have created a couple of non related client scripts. The sequence is as follows:Install app on mobile (iOS or Android - fails on both) and activate (or initialise an existing installation)From Home screen tap Jobs to go to the JobList screen - all OK - no errorsGo to Design Screen (JobList)Refresh ScriptsPreviewFrom Home Screen tap Jobs to go to the JobList screen - get the attached errorThis now always happens until an init as above.Note the error is referencing the baseline script although if I replace the script with a custom version with the same code, then the same error occurs. If the Field Service baseline design is used, the same thing happens.  

Hello Team, I am pretty new to IFS with some background in middleware technologies. I am currently working on creating a document in IFS using IFS oData/REST API.As per my understanding, to attach an external document to an IFS object using API , we need to follow below 3 steps:    a. Create a document in IFS (IFS API - Projection: CreateAndImportDocument and Invoke action CreateDocument)    b. Upload an external file to previously created IFS document    c. Attach the document to an IFS objectI am able to create a document in IFS using the API successfully (Projection:CreateAndImportDocument and Invoke action CreateDocument) And not sure which API or projection should I use to make next for uploading an external file to previously created IFS document? Can someone help me in this regard?Any help in this regard is highly appreciated. Regards,Siva

Hello Team, I am pretty new to IFS with some background in middleware technologies. I am currently working on creating a document in IFS using IFS oData/REST API.As per my understanding, to attach an external document to an IFS object using API , we need to follow below 3 steps:    a. Create a document in IFS (IFS API - Projection: CreateAndImportDocument and Invoke action CreateDocument)    b. Upload an external file to previously created IFS document    c. Attach the document to an IFS objectI am able to create a document in IFS using the API successfully (Projection:CreateAndImportDocument and Invoke action CreateDocument) And not sure which API or projection should I use to make next for uploading an external file to previously created IFS document? Can someone help me in this regard?Any help in this regard is highly appreciated. Regards,Siva

In REQUESTFLOW when viewing an existing Request, how is it possible to allow the user ‘Add’ a new Note, but not ‘Edit’ existing notes.  The Workflow editor only seems to allow you to enable or disable the whole Note section.  I have tried making the Note text object read only in the Metadata, but this has no effect. Anyone been able to achieve this?

Is there a way to suppress this document selection screen? We are trying to automate the printing of attachments through Shop Floor Workbench using the Create Reports button.  There is a Print Attached Documents check box that does not really function in a practical manner (it’s on the IFS idea wall).  In the meantime, we wrote an event that takes the Routing Work Guidelines and recreates those attachments at the Shop Order Work Guideline level to make this button work.   The issue is that this dialogue comes up and you have to press OK before each attachment will print.   

Customer wants to store a detail in a field which is 800/1000 character, I have change the data type to Long string as well as also changed the column datatype to VARCHAR(MAX). Still its showing the DB column supports upto 256 characters.’Value for column is too large.Maximum characters allowed is 256”

I am trying to add a history record via events to customer orders when a variable area changes. But the date which I send as a sysdate is inserting wrong. I tried to format the date but it did not work. What is the correct format? Wrong Date​​ 

Hi,Is is possible to display completed task in schedule board based on time interval like task completed in last one day or two days should be visible in schedule board. Please suggest.   Best Regards,Ramya

I am using version 10.10.1336.0 of the Aurena NotifyMe App. I can log in but it won’t synchronise for me. The following is from the Touch Apps server log: “Failed to register Downlink Url 'https://epsifsta10.eps.local:444/' with 'https://epsifsapp10.epswater.com:58080/' running as 'IFSMOBILITY'Unexpected error while calling server method UplinkServices/RegisterUplinkURL” This from the bug report written to the phone by the app<Ifs.Cloud.Client.Exceptions.CloudException><Message>Unexpected error while calling server method UplinkServices/QueryApplicationParam  InnerException: User IFSMOBILITY has not been granted access to activity UplinkServices.</Message><StackTrace>Also{"Exception":"<Ifs.Cloud.Client.Exceptions.CloudException><Message>Unexpected error while calling server method UplinkServices\/QueryApplicationParam  InnerException: User IFSMOBILITY has not been granted access to activity UplinkServices.<\/Message><StackTrace>  The prob

How do you go from a lobby element to an aurena page using Parm from the list element in the lobby?assistant/CFlightInstructorHandling/CCSimulatorSessionLogAsst;$action=CCSimulatorSessionLogSetup%7BParamMchCodeContract:'CLT',ParamMchCode:'A320-DOOR'%7D;path=0.285967710.667117285.139146786This works with the hardcode param but I want it to go with the Mch_Code & Mch_Code_Contract on the line selected.Thanks,J

I have copied the document default values that come out of the box to into the Document Class Management.  There are several columns that I am unable to check on the override default check box.  Specifically I was trying to override the Document Class so I can add a default document class to each document class that I was creating.  Does anyone know why I cannot select the override?