Service (Touch Apps, MWO, MRO)

Hi,While doing warranty claim process, after PO approval and posting, Charge back voucher is not creating.I have enabled ENABLE_WARRANTY_CHARGEBACK to Y and WARRANTY_CHARGEBACK_WHOSPLACE value also provided .Can anyone please guide me how to create warranty charge backs vouchers automatically. ThanksRamya

We are running Touch Apps on-premise on Applications 10 Update 10. But I can only log on as local admin and not on system id.Only getting this: I have full access with IFS_ALL on my user and have the touch apps admin functional role included.

Hi,     I have created a Sync Rule with delivery mode as Batch Delta and everything runs fine until the Mobile is initialized ,After initialization no data is there in the table and the data gets pushed the next time the sync rule runs.Is the app not supposed to download data for all tables when it is initialized for the first time.Am i missing something,Any guidance would be appreciated

I'm trying to create a event or addition, to set the Sales Quotation to state printed.The Sales Quotation is released if the attached document is released, it is triggered with the below custom event. This works great.But it does not trigger the print checkbox, and therefore the revision function is not triggered.If a update is made for the Sales Quotation, the SQ is not revised, because it has to be in state printed.Can someone give me a hint on how to get the state of the Sales Quotation to printed. declare   info_ varchar2(32000):= null;  objid_ varchar2(32000);  objversion_ varchar2(32000);  null_ varchar2(32000):=null;  pragma autonomous_transaction; begin    select

When a user wants to attach a document to a work order, I would like to default a specific document class.   Logical Unit:    ActiveSeparateIn Document Basics → Document Defaults per Object tab, I add the LU Name ‘ActiveSeparate’ and enter the default document class as ‘Equipment’.  when I open the Work Order window and try and add an attachment, it is not defaulting.  I’ve defaulted many document classes on various window, but cannot get this one to work.     Has anyone been able to default a document class on work orders?

Hello, When I want to view documents in IFS, I get an error. What is the reason?  

Dear support, how to set an attribut n FSM6 and send it to PSO?For example: In FSM6- tab” person” i want to send the phone number pro to PSO WORKBENCH 6.6 on column resource, in tab Resource.Thanks for your help

@Mathias Dahl  do you know if we have any officially supported ways of distributing Aurena Agent that doesn't require an internet connection. I know there are ways of distributing Chrome extensions without requiring internet but before I suggest them to the customer I would just like to double check if we have any officially supported way of doing this?

Hi, In Apps 10 environment we are getting an error for maintenance time transaction as below. “Period 2021 - 01 is not open for user group XX in Company XXX” Actually 2020 December, 2021 January, 2021 February periods have been closed already and at the time of closing these transactions were not there. Suddenly there transactions are appeared in the lobby and by viewing through ‘Work Task Posting Analysis’ window it shows this error.  Some of the transactions are at the ‘Reported’ status and some of them are at ‘Reposted’ status. Can you guys explain what is root cause for this issue and how to solve this? Best Regards,Thakshila

Hi,While creating a new employee via ‘Employment Assistant’ I am having the below error ‘Insufficient access rights. you cannot register Employee Employed Period data for the employee 700056’.I know it is not a permission issue because the error persists even after granting full IFS permission.Any help is much appreciated.Thanks 

Many sync jobs returned the same error.I ran the function manually, a different error returned. 

Hi, In FSM6, is it possible with the standard to display all tasks for a team (the team(s) of the technician) ?if no, what is the easiest customization that we could do for :to display all tasks not dispatched for a team ? to allow a technician to auto-assign task ? option : to see all tasks not dispatched in a map (on mobility) : is it possible ?  Thanks and Regards

Hello, We are using PDF inserts / Report Rules with our Sales Quotations.This works for us, but is there a way to make this dynamic, so that a document connected to this Sales Quotation (conditional) will be inserted into the PDF.We need to Include Custom Conditions with our Sales Quotation.This to prevent making a PDF insert for each document.We use SEND TO CONNECT as Default Printer.  

Hi, How can I add a new address in customer?(Aurena)    

Attempting to move the status of a Work Task to “Work Done”, receive an error message “Latest Finish must be later than Earliest Start”.  The Earliest Start date on this task is 1/1/2019 and Latest Finish is 2/5/2020, so I’m not sure what is throwing this.  User cannot go further to close the work task and/or work order.Same error is thrown when attempting to also close the Work Order.  Has anyone had this problem, not sure what to look at.

HiI’d like to know where the Planned Date comes from, i can’t find any reasonable answer.Planned Start on Work Task is a working day from calendar set on PM Action.Also Due Date on PM Action → Maintenance Plan is working day as well.Could you help to solve the mystery?  

I have a request to only move a specific document class from customer order to purchase order.Can Object Connection Transformation flow documents from a source LU Name to a Target LU name for only a certain Document Class. 

Hi,We have a requirment.We introduced a new tab in Aurena for the Purchase Order screen.In that new tab we are displaying all the attachments in Purchase Order Header, Part lines & Nopart lines (direct attachments & indirect attachments ).Now we need to create a command which open up an Outlook mail with the attachments mentioned above.We have observed the Business Activity Screen in Aurena where outlook mail is opened with some information but not loaded with attachments.Is it possible to open up an outlook mail with attachments loaded in Aurena? 

Hi community,For a customer we are implementing PSO.The aim, for the moment, is only to be able to assign and plan WO to the resources through PSO (using drap and drop and having a calendar view).The issue is it seems difficult for a final user to find the WO he created in Apps in PSO.Indeed the Id in Apps are not the same than PSO Id.How can we make that task easier for a final user ?Regards,Jeremy

How does Solution Manager/ Touch Apps/ Logs and Queues get cleared? Example: Solution Manager/ Touch Apps/ Logs and Queues/ Out Messages 

Hello,Has anyone come across this error when trying to Accept a Service Quotation that has a No Part Sales.  The error occurs on RMB > Status > Accept Cannot update Ownership when Quantity Assigned has a value The error goes away and the service quotation can be accepted if No Part item is removed.   Thank you,Joann

Hi Community, We are trying to setup a logic to filter out the slots on appointment booking via API.We used the calendar, however this is not filtering the slots returned by the API. Do you know if there is a case/solution for this issue? Or do you have another idea that you could share with us on how to achieve this in the application?  Thank you,Best Regards,Andreia Leitão 

Hi, Do we have a document that could give the link between the standard mobile screens and the sync rule(s) related ?For example : if I display the “Overview” of a task : what is or what are the sync rule(s) linked to the data displayed of the screen. It would be very helpful (and saving time in implementation) to have a file that describes the standard. Do we already have  a current document available ?If i take the example below :Screen : “Overview”Data : Contract IDSync Rule : …..Thanks and Regards

HiCould anyone tell me the latest version of the Outlook Add-in that works with Apps 8 ?

Hi all! Does someone know a way to set up repeating surveys that have control over the answers a user provides? Our client needs to introduce the security surveys (security questions prior to starting to work). These surveys must come out every time a maintenance engineer begins to work on an Work Task and must take into account the responses (that is, if for any response it is not possible to start working safely, do not start the operation, or change status, and automatic time report). So far we have solved the issue of taking into account the answers using Action Flows in Workflows. Setting up a mandatory step that includes the eform and with terminating questions, we ensure that if a user replies No to a question such as “Do you have an fire extinguisher with you?” the survey will stop and can be re-taken once the place is safe. However a maintenance engineer can pause the Work Task (and so the automatic time reporting) sev