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We have a MWO user that has some odd time reports being put onto a task after he has entered time and completed the work, when Tech entered his hours things are fine as soon as he completes the work task on his device a time report appears in the IFS system and on his device differently.

Let say the Tech has reported 2 hrs and completes work task,on device it shows 15 hrs and in IFS also it shows 15 Hrs.

The Tech is not using any tools in the Task, why there is discrepancies in Time Reporting. 

Please advice

Hi,
Can you let us know the MWO app version and track you are experiencing this issue?

Best Regards,
Rangani

Hi Rangani
Thanks for the reply 
Here the screen shot of mWO app version

 

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Hello @nkotakonda ,

 

Adding to @Rangani Fernando  investigations i think it will be useful for the community if you can add a screenshot of the time report tab from IEE and in the mobile client to get an idea about the demand type.

As it could be a different time type like travel time or are you saying that it gets accumulated to the 2 hours already reported by the Tech?

 

Best Regards,

Vinu

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