Service (Touch Apps, MWO, MRO)

Hey all, is there any known best practice in how one should check in / out documents via projections in regards of integrations and automation?E.g. scenario might be:1. Read file using Power Automate or Logic Apps2. Run some logic against IFS e.g. verify that a work order exist or similar.3. Create new document or new revision (with a potential view copy).4. Stream the document into IFS Applications (NOT using the AccessProvider but via projections or similar e.g. Aurena agent).5. Run some additional logic.Preferably with rollback if possible e.g. if step 5 fails, we need to rollback the entire thing.Any help, input, examples would be much appreciated.

From the debrif work flow when I goto attachment screen and clicking on add attachment icon its takes me to the TaskAttachmentAdd screen where I could see the description and type of attachment along with the attachment.  When I click on save it saves the attachment. But in that same screen TaskAttachmentAdd  where I can add the description and type I enabled user_def1 from task_attachment table. I put some value in description and value in user_def1 and saved the description saved with the attachment but user_def1 is still Null.Can anybody tell this what is the appropriate way to add one more column like user_def1 and save to task_attachment table

Hi, I am trying to create a link for a report that automatically links to IFS and opens any active work orders for the area/equipment that i select.I have tried brining up the search on IFS and emailing a link to myself but that only links the work orders on screen at the time. I don't do script so I have no idea how to adjust this so it searches for all active work orders whether new or existing.I have tried using the address bar at the top of the screen, hyperlinking and a cut and paste but to no avail.

Dear Experts!Would like to double check if it’s possible to complete a planned WO return from MWO?  Thanks!

Please help.Requirement: On clicking search button in a stock page , stock details will be fetched from a third party system through integration. How do I call the outbound integration on search click button?

HiIFS10 - I have attached some documents on a BO line ( Business Opportunity Line) afterwards I have WON the BO and placed the BO to order. What do I need to setup in order to be able to see the attachment on the CO line ? ( Customer Order Line)    Br,Marianne

Hello Dears,One of my colleague is facing issue with crystal report .Whenever he execute crystal report, get the below error.Any suggestion to resolve this ?Thank you. 

Hi allHas anyone else faced the issue that the notes on the WebClient Place screen after an updated text show [object Object]? Furthermore the note type is missing.A save attempt after modification will not save the changes.Before Update, Note type is emptyBefore clicking “OK”After clicking “OK”Looking forward for your answers.Best regards:Marko

The CRM Companion on Apps10 Able to login successfully using Database Authentication but the SSO authentication (MFA) is not working.Do we have any idea if MFA will be enabled for CRM Companion 10 in future or Are there any plans for IFS Aurena (Native) CRM Companion?

Dears.In PSO ,TomTom key need to be provided in which Application Parameter?Need your support  

Hi,On Technician Portals > Report In we v=can enter a Executed Signed By & the Executed Signature. Where can I see this “Executed Signature” in IEE client.Thanks

As a manager, it would be required to see the list of requests raised on yesterday or any particular date from webclient. How to get that?

Hi,Is anyone else using CSS postings. We are using for WIP accounting and not having a smooth run of things. Would be interested in hearing others experiences. Thanks, Matthew

Dear all,we are using the following sync rule for sending some data to mobile Ownership Query:<hierarchy_select> <primary_table>c_task_assignment_view</primary_table> <from>  <table>c_task_assignment_view</table> </from> <attrs>  <attr>c_task_assignment_view.person_id</attr> </attrs> <where>  <data_constraint>   <constraint>    <left_operand>c_task_assignment_view.task_id</left_operand>    <operator>eq</operator>    <right_operand>{task_id}</right_operand>   </constraint>  </data_constraint> </where></hierarchy_select> Initial Query:<hierarchy_select return_only_requested_attrs="true" max_rows='50000'> <primary_table>c_wbs_task_view</primary_table> <from>  <table>c_wbs_task_view</table> </from> <attrs>  <attr>c_wbs_task_view.*</attr> </attrs></hierarchy_select> Related Quer

Hi Is it somehow possible to simplify this proces of dropping files into IFS ?The users in my team asks if possible for IFS to automatically recognize the document class, while dropping files in IFS ?Any knowlegde or experience of such thing  - anybody ? Br,Marianne

We have used the UI designer to override a Global_Code lookup list for field PROJECT.APPROVAL_STATUS.  However, it will not let us save those values that do not also exist in the default Global_Code list.  Am i missing something? I have tried setting it up in the Custom Metadata, but to no avail.

Hi all, We have a request from the business to be able to EXPORT many tables / search results. The issue we are running into is that if you give EXPORT access then you have to give IMPORT access also.   We do not have to give everyone IMPORT.  Is there a way to give most users the EXPORT ability but not IMPORT?

Has anyone of you come with the above required?I would really appreciate any ideas thrown here, to get the survey answers visible on the mobile device.Background: Customer is using Apps 10 Upd 8. Data needs to be viewed Offline due to poor network in regional sites. MWO Maintenance 10 is used by technicians.Work Tasks are dispatched to service technicians, who fill out a survey. Data is capture in regards to the work location they are in (these work locations are defined as Equipment Object). The data captured in the survey is Equipment Object. Hereafter this data needs to be presented against the Equipment Object so future Work Tasks dispatched for other Service Technicians for the above Equipment Object shows the survey results.Ex: Tech 1 receives Work Task and goes to a Street (Equipment Object of the Work Task) and identifies several information in regards to the Street. This information is fed in to the system as a survey (15 questions with drop downs, and multi select answers etc

Hi In the following two scenarios user is kicked off from the mWO application.Create a new materials Issue MaterialsWhat would be reason, why user is kicked from the mWO Applications.

When going to the web-based administration site for Touch Apps for one of our instances, we are unable to login. The error seems obvious - remote certificate is invalid according to the validation procedure. But multiple people have looked at the cert and it all looks good. Maybe we’re missing something. Does anyone have any tips on checking the cert? Has anyone else gotten this when it isn’t the cert?  We’ve had no issue with our other instances, so it’s not as if we haven’t been through a cert install, etc., before. 

HiWe are have a customer using mWO. The field Tech are using mWO-iOS, Windows and Android OS.Few Task Transaction's are failing to communicate from mWO to IEE 10.Please would any one suggestion , how to fix these type of issues  

HelloWe are trying to setup the B2B supplier portal but we also have problems getting access to the documents. We are missing the Attachment pane in the B2B module but we can see that documents are attached.I have signed in as app owner We have update 10  We have created a document class named “B2B DOC” it was not there   We have component  “DocumentHomeB2b” Documents attached to PO lines are releasedanyone having an idea what more to do? :-)

We have a MWO user that has some odd time reports being put onto a task after he has entered time and completed the work, when Tech entered his hours things are fine as soon as he completes the work task on his device a time report appears in the IFS system and on his device differently.Let say the Tech has reported 2 hrs and completes work task,on device it shows 15 hrs and in IFS also it shows 15 Hrs.The Tech is not using any tools in the Task, why there is discrepancies in Time Reporting. Please advice

Hi all,Thanks to @James Ashmore, I could solve this issue. I thought of sharing the steps with others.If you're getting following error during the initialization of MWO Service 10 app or MWO Maintenance 10 app, you may able to solve the issue by following the steps below. Error:INITFAILED:Initialization failed due to app redeployment. Solution:1. Go to IEE > Solution Manager > Background Processing > Background Jobs > Database Processes2. Search for:     2.1) If IFS MWO Service 10: %ServiceEngApp%     2.2) If IFS MWO Maintenance 10: %MaintEngApp% 3. If the shown database processes are DISABLED: 4. RMB on the record(s) > Reactivate 5. Now processes must be in either 'RUNNING' or 'SCHEDULED' state. 6. Go back to MWO Service 10/ MWO Maintenance 10 app > Force Initialize (Or you can log in again) Now the app might initialize without errors. Hope this helps. Cheers. /Nimesh

Hi Can anybody tell why the negative request_id is not getting assigned with the subsequent positive request_id? I could see the sync is happening and any update to previous existing request also working fine. Now the only issue is request_id and as well as the task_id getting reflected as negative value when I am creating any.