Service (Touch Apps, MWO, MRO)

1896 Topics

AmySidekick

asked in Service (Touch Apps, MWO, MRO)

Separete PM Action

Hi everyone How can I add new person to” Executed By” section in Separate PM Action tabs

993

4 years ago

andjor

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10 Error ServiceOrderVirtual

I try to use the IFS Aurena Native App “IFS MWO Service 10” on my iPhone (iOS 13.7). It works. But when I touch to “My Work” I get the following Error: “Cannot continue as create/update actions are not supportetd by the entity ServiceOrderVirtual”. When I check it in Aurena, I see “My Work”. How I can add this Entity to the Synchronization Rules in Aurena?Solution Manager > Touch Apps > Configuration > Synchronization RulesOr I need some special permission set to do this?

1837

4 years ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Flexible Working - 360/PSO

Afternoon,We are looking at options around flexible working for our engineers, and need to understand the art of the possible. Currently PSO/360 takes into account holidays and doesn’t allocate work orders in this scenario but we are wondering whether TOIL could work in the same way? Idea being that employees could accrue TOIL and then with management approval use that to work a shorter day or have a day off.We are currently on IFS Apps 8 and version 5.8.2.22 of 360/PSO.Any experience others have or suggestions would be appreciated RegardsShaun

2013

4 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Usage of Context in combination with mWO

I’ve prepared a new context. Using the Configuration Context Mapping I’ve set up the following condition:I made a change in the new context towards ServiceEngApp (MyWorks card).I have logged off, logged on as IFSAPP on mWO, synchronized, initialized.As IFSAPP I don’t see any changes. The layout falls back on global context.Anyone an idea if IFSAPP is treated differently and is not handled via the context mapping?Regards,Steve

2399

4 years ago

TDCSOURABHSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

Service - Are there any users/customers who has recently upgraded to PSO 6 update 5 from PSO 6.1

Are there any users/customers who has recently upgraded to PSO 6 update 5 from PSO 6.1?Basically who has upgraded from the Silverlight version and started using the HTML version ( on Chrome and other browsers ).If someone can share their experience, lessons learnt/ challenges faced, it would be great for us to travel that path and get rid of some of the obstacles someone else has already faced.

410

4 years ago

wdimnDo Gooder

asked in Service (Touch Apps, MWO, MRO)

Linking a document to multiple parts

How can I link a single document to many parts?

2193

4 years ago

BLLBrucemoSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Why can i see emailed payment advice in report archive, but not for the invoices i have sent out?

I am using standard IFS front end setup to email out payment advice to suppliers, and i have noticed when that happens it registers in the report archive under ‘hidden reports’I would like to see the same thing for invoices we are sending outI know e-mails are being sent, i can see them in the application messages but information there is limited.Is there anythign i can switch on to record the e-mailing of invoices in the report archive?ThanksBruce

1842

4 years ago

RamyaSidekick

asked in Service (Touch Apps, MWO, MRO)

Task creation based on BOM

Hi,I want create task automatically based on product selection Bill of material.Suppose if i selected product in request and if that product model or task has BOM,task needs to be created for each model/ part in BOM.I am able create task for product when it is selected in request through XML business rule, is their any way i can create tasks for BOM also,Please suggest. ThanksRamya

1851

4 years ago

shitanshu sharanSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Domain Name Change

Hi, We are changing our domain name lets assume from aaa.com to bbb.com. What will be its impact on application? Do we need to reinstall the application or reconfigure will work? Any other suggestions, please guide. Thanks & Regards Shitanshu

3745

4 years ago

GarakSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Can delete Work Task Step off Work Task Template with Revision Control enabled

Hi, we have a Work Task Template with Revision Control enabled on it.On the Active revision, IFS correctly restricts the ability to add new lines into Work Task Steps etc., however it allows Work Task Steps to be deleted on the current Active revision.Shouldn’t revision control prevent Work Task Steps from being deleted from an active revision Work Task Template, or is this normal and why?Running Apps 10 Update 6.

1141

4 years ago

TPLaineSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

Apps 9 UD14 - monthly invoicing support services (call center)

Hi, We are about to implement Call Center for our internal and external support teams. What I’d like to know is how other users are handling periodical invoicing of base services (fixed monthly fee). Basically we would like to make it simple and possibly automate the invoicing as much as possible.One possibility is to use Service Contract, and its periodical invoicing feature. However is do not have connection to actual Support Agreement, and is quite complicated for simple contracts, where there is only one or two service lines.At the moment we are using Customer Order where coordinator is creating one order for contract period (or year) with lines for each month and invoice lines one by one..I’m quite sure that other companies has had similar questions and would like to know how others have solved this?

680

4 years ago

mlcscottonnSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

Can you create filters/links on pie charts and charts in Aurena?

Hi,Do you know if it is possible to create filters/links on pie charts and charts in Aurena?Thank you

591

4 years ago

sholmesHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Apps 9 - media - can you use with fault reports?

I’m trying to get media working in our test system on fault reports - LU ActiveSeperate. I have added Media to the Object connections and can see it on the screen but when I drag an image to the record I get the following error message:We have just applied Update 17 to this environment so unsure if this is an update issue or if you can’t use media on fault reports or if I’ve not configured it correctly.Thanks Sarah

995

4 years ago

roundcubesevenDo Gooder

posted in Service (Touch Apps, MWO, MRO)

The client script is not working, when changing to list view.

I have a client script which is working perfectly fine in the form view.. If i update a field in the form view, the onChange client script works fine. But if make the change in the List view by double clicking the field, the client script is not working.. Any alternate solution?

1271

4 years ago

astarkDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work Order with 2 service techs

How does IFS handle a work order that needs to be assigned to two technicians? Sometimes we need to send 2 technicians out on a call. We do have a lead technician but we want to be able to see that both technicians are not available to schedule.

7086

4 years ago

KristenGastaldoSuperhero

published in Service (Touch Apps, MWO, MRO)

Keep in the Know with Service Management

Here are the 5 things you should do to stay in the know with IFS service management. Subscribe to the Future of Field Service weekly update (submit email at www.futureoffieldservice.com) Register for the IFS Community Sign up for the IFS Customer Newsletter (https://info.ifs.com/communication-preference.html) Follow the IFS Insider YouTube Channel (www.youtube.com/user/ifsworld) Check out these webinars (https://www.gotostage.com/CHANNEL/IFS-FSM6-WEBCASTS)

2020

4 years ago

jbernardoHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Searching Dates for Tasks - 2 weeks ago

Trying to search for all planned start dates that are 14 days old. I can search using >TODAY but cant find out what other functions i could use to search for dates without actually using dates. Can’t use “Yesterday” or “Last Week” if i do try one of those i get the following value

81817

4 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Ex-/Importing Context related information

In the page designer, of IFS10 upd 9, it is possible to prepare a set for a specific context (to show the altered design to a different group of users).What are the steps to export a context and import it into another environment (other database)?I’m especially interested in work done on mWO via Touch Apps settings.Thanks in advance,Steve

2912

4 years ago

mlowickiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Object Measurement mandatory ?

Hi,I need to register the counter indications for all the object (serial) serviced in mWO Service 10.Is that possible to make this activity mandatory ? Workflow settings, other settings ?

3491

4 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWo Service 10 Receive and Issue

When we create a material requisition from mobile, the back office see’s the planned line. The back office wants to Manually Reserve and move the reservation with a transport task. IFS will do this. The created transport task can be seen from mobile under “Receive Reserved Parts”. When we try to receive and issue we get the following error:

33910

4 years ago

kousiksarkarDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Client Script Funtions

Hi All, We are using below mentioned functions for Client Script (Web client) version it is working fine . But it is not working for client Script(smart client) . Please help to figure it out . var getXxyz ={};

2842

4 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Pre-Posting from mWo Service 10

I know with the old mWo we were not able to do pre-posting from mobile. Is there an Aurena action button we can create to do pre-posting from mobile? Has anyone tried this?

682

4 years ago

RamyaSidekick

asked in Service (Touch Apps, MWO, MRO)

Escalations base previous escalation status

Hi,Can anyone please advice how can I create escalations automatically based on previous escalation open days.Example: I have crated three level escalation hierarchy and first person escalation is opened more than 2 days then next escalation should create for second person in hierarchy and if more than 2 day then escalation to third person in hierarchy.ThanksRamya

3023

4 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Is it ok to install appdynamics on DSE servers

We are going to setup some monitoring dashboard in app dynamics for DSE servers. Is it ok to install appdynamics on DSE servers.

832

4 years ago

Mark.FeldpauschSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Email Work Task Assignment as ICS File?

Is there a way to create an event that emails work task information as an ICS file so maintenance techs can add it to their calendars?Better yet, is there a way to sync work task assignments to an outlook calendar?

4113

4 years ago

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Service (Touch Apps, MWO, MRO)

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