Service (Touch Apps, MWO, MRO)

Thought of sharing the following upon few questions raised by customers regarding task completion on mobile when having demands.Could be helpful if anyone has the doubt on this area, also please contribute to the discussion. When you have unallocated demands, tasks will not go for work done although all work assignments are completed.So if you have add a single demand line for a task, it should be allocated to work done.Here's the steps for that.Create work order Add work task Go to Resources tab in child table of work task RMB on resource tab > Assign work > Allocations on Demand Select the work task Add new on child table

I have a report that I would like to run daily and send it to a distribution list. How should I do that?  

Hi, we are investigating the use of the Permit module in Apps 10 to manage some of our permit/application processes.Does the Permits module have the ability to create authorisation approval and routing rules, similar to Purchase Requisitions?e.g. we would want anyone to be able to apply for a permit, but only certain groups of users to be allowed to review and approve permits.Some permits will have a different list of users it must escalate through e.g. based on Permit Type (e.g. an IT-related permit would need to go through the IT manager/CTO etc., whereas digging permits would need to go through engineers, maintenance managers and supervisors etc.).

Hi,This is related to a prospect customization in Aurena App10 (UPD9):One of our Customers has a requirement to select documents form the attachment panel in a new customized window. In order to enable the selection of documents, it is expected to introduce a toggle or a select option to the card view of documents.Can anyone please comment on the feasibility to implement this functionality or share any of your experience related to this? 

Is it possible to make the Resource Monitoring Gantt Chart read only for certain users? Regards John 

We have a scenario where some users cannot connect via Notify Me mobile App.The error is “I'm afraid something went wrong. Check your TAS URL and re login.”It’s working fine for some & if those who can access, tries with the same credentials of the users who can not logged in, they can logged in without any issue.Is this a known issue. Are there any specific settings to be setup or any documentation can follow as a guideline.Thanks in Advance

Hi All,I wanted to add a condition to specific Object to set the specific document classes for different Company Ids. I have used ,Object Condition  as - COMPANY_ID='XXX' and set up the condition. It worked as expected.What are different methods we use to add conditions on Document default for object?   In online documentation different methods are described, but no idea how to use those in different situations.Online DocumentationI also read that it is possible to implement rules on the ‘Key Ref’ as well. Anyone has experience on setting up conditions like this.   Thanks & Best Regards,Nipun

Hi,Does our digital signature solution in IFS/Document Management comply to the EIDAS regulation?Thanks in advance for your reaction.Best regards,Martin 

Hi Everyone,Does anyone have experience with filtering what QR code brings to the mWO? When I try to select or issue part via mWO using barcode scanning functionality the code brings me part no, serial, dates and many more. I would only want barcode scanning to bring me part number and serial - is this possible?Thanks

On the person screen and place screen, there are many values of places_relationship.①how these values of places_relationship are used in repair progress?for example,is the value of place to ship filled in automatically in address ID on shippment screen ?②And which value is necessary ? if the value is not set firstly the repair progress can not be moved on.③Can there be process differences due to different  values of whose place?for example,the place of customer or repair center. IF you have some ideas about this question, please check the attchement with details.Thanks !! 

Hi all,  In the help, it says that posting T3 “Cost of Sold services” posting control has been obsoleted in IFS applications 10. It also seems like there is a work in progress regarding that topic. Is anyone of you aware about a work around solution that would allow us retrieving the cost of sold services on a work order? Many thanksGhita

Hi Team,We have a requirement to create PLACE_EXT for handling additional properties, but unable to download & work with the values in Mobile.Can you please point to any documentation or examples to implement the same. Ex :- Sync Rules, Screen Client Scripts for Reading & Updating values for Mobile Thanks in Advance

Is it possible to make “folders” in Document attachments to keep documents organized when you have alot of them

HiHow can I connect the Place table to the Opportunity table for ad--hoc reporting purposes?I have created an ad-hoc report category called Sales and added both the Place and Opportunity tables to it. However, when creating a report from this category I get errors when combining the Place Name with the Opportunity ID and Description. The error is: Any ideas?

We are using IFS Apps 10 U8.  In the Service and Maintenance area, when an issued serialized unit is returned to an inventory location, the operational status of that serialized unit defaults to not operational.  How can I update the status to operational? 

Is there a way in IFS to not allow a technician to be clocked into multiple assignments at once from different WO’s?  I am pretty sure the functionality exists on the manufacturing side on the shop floor workbench but I don’t see a way to do this on the Service & Maintenance side of IFS Apps 10.  Any ideas? Thanks,  Curtis Taylor

IFS Apps 10 Account Manager The registered user cannot enter the application after a while, the connection is established when I delete the user information from the program and re-enter it. I log into IFS Notify Me 10 application with the user information in the Account Manager. What could be the reason the user could not connect after a while? When I remove and re-enter user information in the Account Manager application, I am not having any problems. After a while I can't connect again and I have to do this process constantly, can you help?

I have an environment where we don’t want to allow the use of Pool Work Order or Technicians to Create New Work from mWO Service 10.  Is there a way to hide these tiles on the home screen in mWO Service 10?

We are mid-upgrade. We switched from DB Authentication method for login to Azure login. Now our mwo devices are not receiving new assignments. I can see existing assignments but newly assigned are not coming through. I am able to login to the app, but then I receive this message ‘The sync process has started failing’. I go to Details and it only takes me to the Sync page in the app where the normally spinning green initializing circle reads ‘idle’. I am not sure the sync’ing issue is related to the change from DB Authentication to Azure, but it was working without issue just previous to that change. No other changes were made at the time. So it may be something else and a coincidence, but I thought it was important to note as the major change.Any ideas? 

This is a customization, that requires a work order to be unassigned and removed from the mobile when the user updates a field from Report In screen in the MWO app. The workflow is:User updates worked hours field and clicks save. Work Order is unassigned, and status is set to Released.  Background Job Mobile_Sync_Sys.Execute_Push_Sync_Job__ is created to remove the WO from the MWO app. WO is sent to PSO and received back to IFSAPPs WO is transferred to the mobile again.The above workflow was working correctly but unfortunately it has stopped. What I found is that step 2 works correctly but the background job in step 3 is not generated.I unassign the WO by using the Mobile_Work_Order_Util_API.Unassign_Work_Order method. This method will unassign the WO and a Mobile_Sync_Sys.Execute_Push_Sync_Job__ background job is automatically created. Strangely wh

We have a scenario where a Service Work Order was pushed to a Customer Order and Delivered to prepare for invoicing.  Upon doing this, the user noticed incorrect pricing.   Once a Customer Order tied to service is in the delivered status, what is the easiest way to update the Sell price?  Currently all we know to do is push the CO to invoicing and then create a credit/re-bill which is long and very difficult to do.  Any suggestions are greatly welcomed. 

I have a user who is getting some errors in mWo that I cannot replicate with me user.  They’re receiving the following error when trying to do a quick issue: Quick Issue ErrorSeems like MWO Service 10 is having difficulty pulling some default values.  He’s connected to a site, warehouse and assortment.  I have the same security and settings as him and I am able to do a quick issue on the same WO (different task) without issue. He’s also getting the below error when trying to create material demand from mwo Service 10: Material Demand ErrorNot sure why he’s getting this.  Any ideas?

Dear all,we are searching for a way to indicate more products in one task.Currently our structure looks as followsMultiple tasks can be be created below one request In one task only one product can be assigned → this is already done via configuration on the request screenGoal is to assign more products to one task. Background is that we are doing service on product lines, which can consist of multiple products. We typically don’t know which product is worked on first (technicians check the line on site). For the time being it would be sufficient to have one main product (assigned via the request to all tasks) and adding a list of additional products that need to be serviced on site. Naive question: Why not add via UI designer an additional tab in the task, establish the link  via child relations to products and further add a list, where the user can select products (as many as preferred). regards,Thom

If I set up work task cost code condition with WIP reversal condition “Task Finished” and WIP ReversalDate “Event Date” can I somehow change apply date ?Quite often a task is finished in the beginning of the month but e.g. invoice concerns previous month and a voucher has to be posted in this period.Any help, please ?Marek

 We use a print agent. The service works when the console is running. When we start the service in the background - the print agent is not working. Has anyone had such a problem?