Service (Touch Apps, MWO, MRO)

Work orders are not transferring to the mWo application : Unexpected error while calling server method UplinkServices/RegisterUplinkURL Cannot get a WO transferred to a mobile. Looking through our mobile user logs we can see the following error : Sending Push Notification: Authenticator Token: '7ec05efd6f2a44e0a9b59c70e6415d8c' is invalid.

How to check the HTM version in PSO?Need your support

How to perform hardware sizing in PSO?        To do a hardware sizing in pso what need to be considered . how can we derive how many no of I/O servers and Optimization server is required?.         Can anyone illustrate with an sample        

Is it possible to prevent work orders tied to pm actions from being cancelled?

Hello, by design the work order lifecyle is very open, allowing many transitions (forward, backward) to simplify and speed up the management of work orders.However for companies which would like to go through a more consistent and streamlined process across multiple entities doing maintenance, is there any way to set up the allowed and forbiddent transitions (e.g. it could be mandatory to have a work order always going through “Observed” status?). No BDR seem to drive this capability. Thanks!

I have requested 5parts from the inventory. Now it would be received by me. But of the 5 parts I need only 3 and rest 2 I need to reject due to certain reason. For the serialized parts I checked on the 3parts and rest 2 I didn't checked on the Receiving Unit list. Then confirmed it. But I can see all are received.How can we reject the same. Can anyone help on this?

Hi,I am unable to find where are the permissions to enable list of values for Maintenance Priority on Active Work Orders screen.All MAINTENANCE_PRIORITY, MAINTENANCE_PRIORITY_API, ACTIVE_WORK_ORDER_API.Get_Priority_Id and dlgDynamicLov have been enabled to the user but the List of values option is still hidden. We have recently upgraded from Apps 8 to Apps 10 and we did not have this issue on Apps 8.  

Hi Experts,One of our customers would like to know if there’s a plan to include a task_unit tab in the baseline Task screen.Even though the customer themselves could configure it, they want to know if the feature is going to be added in a later release. Thanks,Minindu

We are currently running Apps8, mWO on-prem. This means we cannot use the app from the Microsoft Store (as we were informed from the very beginning it is intended for Cloud only) and instead we have to use the executable file from the TAS.Windows changed their rules for sideloaded apps. It used to be controlled with a simple setting in Developer Mode. We are no longer able to install the .exe file from our latest images which have a version that is after 1909.Is there an updated .exe file that accounts for this Microsoft change? 

Hi, When initializing a mobile device, this specific error can be seen in the mobile error log. EXCEPTION Message: Exception has been thrown by the target of an invocation. ... Stack Trace:    at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformReplicationForTableAndPerson(String tableNameIn, String personIdIn, Boolean truncateTableIn, String deviceSequenceIn, SQLiteCommand sqliteCommandIn, mm_process_defRow syncRuleIn, Dictionary`2 tableColumnsDictionaryIn)   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformInitializeMobileDevice(String personId, String deviceSequence, String message, SQLiteConnection theSQLiteDB, Dictionary`2 theSyncRuleTableColumnsDictionary)PerformReplicationForTableAndPerson(table:TASK, person_id:ADMIN, device_sequence:8) This error is logged when initializing the mobile device for the admin user.And this admin user has only one task.If we remove this task from the admin user and assign another t

Hi everybodyI’m trying to load a file under Risk Analysis>Potential Problem list. But I’m getting this error“Error ORA-01422: exact fetch returns more than requested number of rows when executing BEGIN SELECT objid, objversion INTO :objid, :objversion from RISK_PROBLEM; End; “Do you have any idea why i’m getting this error?PS:There is no duplicate data

Hi,I have started work with a client who uses IFS but has not leveraged the benefits of some of the key modules. They need to introduce a system of document management that provides more conformity in terms of access, creation, authorisation, release and version control etc. Document Manager would appear an ideal solution but they only seem to use it as a repository at the moment for parts of the business.Is there in the community any resources in terms of video/demos/overview docs that I can access while we try to track down a UK reference site to gain some furtherinsight? ThanksRob

Is there anyway to remove the ‘Continue’ button that appears on mobile survey statements?  We have many statements in a row (too much text for one statement) and dont want to have to click ‘Continue’ on each one.  In FSM5.7 you didnt need to do this, they all just appeared at once.

Hi,We currently have a setting where the supplier invoices are sent automatically, i’m looking to add the to automatically email if a contact is added onto the request_contact to auto send along with the supplier. is this possible?? we currently have a substitution map set up to send the from the place contact   

What system privileges are required to process/resend mwo failed transactions from IEE application?

Dear All,I am working on same kind of requirement to restrict a word document 1 MB, before Check-in in document management and I need your help on it.I also find this Macro on community but not working might be some configuration issue.Public Sub SizeCheck ()  Const maxFileSize = 1024  strFile = ClientScriptValues.Item('WORD').Value  Set objFSO = CreateObject("Scripting.FileSystemObject")  Set objFile = objFSO.GetFile(strFile)  If objFile.Size > maxFileSize Then    Err.Raise 1000, "File size check", "File is larger (" & objFile.Size & ") than the maximum specified file size (" & maxFileSize & "). Try again and select a smaller file."  End IfEnd Sub  Regards

Is there anywhere within the PSO Application where the expiration date of the PSO License Key can be seen and verified?  (Ref. LCSCase ID G2270971)

Hello,  I need to create a custom notification in the Notify Me 10 . Can I get an example of such a custom from you?  I struggle with the example from the documentation - but I don't get any data.  

Hey all, is there any known best practice in how one should check in / out documents via projections in regards of integrations and automation?E.g. scenario might be:1. Read file using Power Automate or Logic Apps2. Run some logic against IFS e.g. verify that a work order exist or similar.3. Create new document or new revision (with a potential view copy).4. Stream the document into IFS Applications (NOT using the AccessProvider but via projections or similar e.g. Aurena agent).5. Run some additional logic.Preferably with rollback if possible e.g. if step 5 fails, we need to rollback the entire thing.Any help, input, examples would be much appreciated.

From the debrif work flow when I goto attachment screen and clicking on add attachment icon its takes me to the TaskAttachmentAdd screen where I could see the description and type of attachment along with the attachment.  When I click on save it saves the attachment. But in that same screen TaskAttachmentAdd  where I can add the description and type I enabled user_def1 from task_attachment table. I put some value in description and value in user_def1 and saved the description saved with the attachment but user_def1 is still Null.Can anybody tell this what is the appropriate way to add one more column like user_def1 and save to task_attachment table

Hi, I am trying to create a link for a report that automatically links to IFS and opens any active work orders for the area/equipment that i select.I have tried brining up the search on IFS and emailing a link to myself but that only links the work orders on screen at the time. I don't do script so I have no idea how to adjust this so it searches for all active work orders whether new or existing.I have tried using the address bar at the top of the screen, hyperlinking and a cut and paste but to no avail.

Dear Experts!Would like to double check if it’s possible to complete a planned WO return from MWO?  Thanks!

Please help.Requirement: On clicking search button in a stock page , stock details will be fetched from a third party system through integration. How do I call the outbound integration on search click button?

HiIFS10 - I have attached some documents on a BO line ( Business Opportunity Line) afterwards I have WON the BO and placed the BO to order. What do I need to setup in order to be able to see the attachment on the CO line ? ( Customer Order Line)    Br,Marianne

Hello Dears,One of my colleague is facing issue with crystal report .Whenever he execute crystal report, get the below error.Any suggestion to resolve this ?Thank you.