Solved

When sending mails from 'Call Center', it uses the user's local outlook, and the user's mail address is set as sender address. We cannot send mails from the generic support organization's mail address. Is there any set up on the IFS side to enable selecting 'from address'?

What is the method of choosing the 'sales price' of a work order posting ?

What is the reason for the document object connections to remain even after deleting the connected objects?

Can you please explain why "Macros" do not work on multiple document selections, but only on a single document selection? Is it a software fault?

We have a requirement to trigger task details messages when task is marked as error. Can you please let us know if any core trigger already exists when task is marked as ERROR?

Time reporting, manual transactions and material issues are allowed when the task is on hold. It looks like on hold doesn't do anything other than restrict the status change. What is the exact purpose of having the on-hold functionality in work tasks?

After migrating from old versions, some of the macros written using COM access provider do not work anymore.

How to correct the discount for the material un-issue line in postings

In the customer window price list per price group tab, it is possible to add several price lists in different currencies. And if the Preferred Price List tick box is selected, it says the ticked price list would always be fetched into the Customer Order Line. But it was noted in some scenarios even though a preferred price list tick box is selected COL picks up a different price list. What is the reason behind this?

Combination rules are validated for the accounts that are entered in the “Budget year amount” window. What is the reason since this is not a voucher entry window?

In App 7.5, there is no way of reporting Intrastat for Non Inventory Parts and No Parts in purchasing (importing) them. How can we fix this?

We have service providers and services will be ordered by raising a Purchase Orderto the Service provider, But we do not get the service physicaly, instead our engineers will get the service from service stations and invoice will be issued at the time of delivering the service. Then our engineers submit the invoice to the Accounts department and get the claim in cash. Question: We have a need to match the invoice at the time of claim is submitted to the Accounts section rather than going to Purchasing department and receiving the Purchase order and then matching the invoice in Accounts devision.

Even though customer\prospect enable for Tax, tax will not be included in the sales quotation report

When entering a Resource into a Project Resource Forecast, a warning is given that the Project Cost Revenue Element (PCRE) is mandatory. After ignoring the warning, looking at the Cost Element shows the PCRE has an entry. However, the checkbox for missing Code Part remains which prevents further processing.

Create a Sales quotation. Release it. Print the quotation. Then alter a line and save. Status of the quotation will be “Revised”. Try to delete a line of the quotation and you will see delete option is not available. It could only be cancelled. It seems sales quotation line could be deleted only in “Planned” status. Sometimes, on revisions, there may be many lines that need to be removed, not cancelled. It is difficult for the users to manage the screens when these lines are still visible. It is difficult to identify quickly which lines are active.

I have installed a delivery for an issue relate to Advanced Planning Board. I have manually copied the necessary .dll files and SchedServ.exe to the runtime folder. When trying to launch APB from IFS Application I get an error and it does not load. This was working before the delivery installation. What can I do to fix this issue?

All purchase requisitions allow only Company Owned and Company Rental Asset ownership types, except when created by a process that supports additional types of ownership (such as from IFS/Project or IFS/Project Delivery). Why is ownership "Customer Owned" not available for Purchase requisition lines when Order Code is ‘1- NORMAL’?

[i]One of the customers has faced an issue in BAES. The BAES is hanged due to an error in excel. Background jobs are in Externally executing state since the reports are not getting processed by BAES. There is a huge queue of ordered reports and BAES now can not handle that much of a load even the excel issue is sorted. This is in Apps8 Environment.[/i]

When executing a BA report, I get the following error. “Maximum number of rows to retrieve during statement execution”

PO Authorization is triggered again for all POs when receiving which are already released, irrespective of the date of which the Auth rule is created. How to set an effective date for PO Authorization rules (APP9)? This make users having to authorize old POs again when they receive them even though the Auth rule is intended to authorize future POs.

In App 10 what are the information sources that support Transactional Level Writeback ?

One of our customers raised the below question regarding shop floor reporting from App10 latest track; When an employee terminates who is a shop floor employee, what is the correct process for removing the shop floor assignment records? Please assist me in finding the correct answer.

One of the customers that am working on encountered the following scenario: Background: When adding a new line on the Posting Control Details Specification Screen, the Work Center For Routing List Of Values dialogue is blank. When clicking Populate, and error appears "missing expression: Failed executing query (ORA-00936: missing expression)". If the work center is manually typed in, the rest of the data related to the work center will appear. It is only not available in the LOV. Steps to recreate scenario: 1. Go to “Posting Control” and Search for M209 RMB on M209 for Dept and click “Details” 2. In the Details window, click on Indirect Job per Site 200|120 which uses C47 for the Specification Control Type. Select “Details Specification”. 3. In the Details Specification window, create a new line (+ or F5). 4. Use the List of Values to obtain a Work Center value - a blank table opens! 5. When clicking Populate, the error message appears: "missing expression: Failed executing que

We have an issue when trying to report an add investment through a PO. The fixed asset reference is provided. However, results in an error in the Accounting tab of the purchase transaction history “No further acquisition possible for object (Object ID). FA will not be updated” the PO is in the closed status. As a result, the period cannot be closed and transactions remain in the ‘distribution and manufacturing transactions’. Please advise on how this can be corrected.

Limiting access to absence types through Data Access doesn't work as expected. Could you please let me know how to configure it?