IFS Solutions

Hi, We are experiencing a DB_SWITCH issue similar to another posted earlier and marked resolved except that in our case, there is a minor a minor difference in the error message, instead of ORA-01017 we get ORA-00022. We've tried the solution proposed in the other topic without success, all our accounts are granted connect. The issue is intermittent and after one or more attempts, our users are usually able to get in. Although i say it is intermittent, the error is experienced quite frequently and we have yet to identify the cause for this error. Here is the full message message: Any help would be greatly appreciated.

Good day.  When adding Expenses on a TR/Expense Sheet, two of the fields that are available are Price and Quantity: However, when you Add an Expense, nowhere are these fields available to populate: An example of a type of Expense where this would be useful is Accommodation - let’s say 3 nights @ X amount, and for the total to then be calculated. Anyone who can help in this regard? Thank you. Anya

Dear IFS community,I would like to ask for help with my questions but first I need to describe company situation.Right now we are using IFS Cloud Web version: 22.2.7.20230331080827.0 Current status:Right now we are not using standard IFS functionality to send payments to bank and reconcile bank statements. We have our own functionality which is going to be obsolete, not working properly and needs lot of manual effort. We have +-40 entities in IFS and every entity could have several bank accounts. During month we are talking about +-50K transactions which needs to be correctly paired in IFS. What I need:Let’s take into account only the most common scenario where we need to send to Swift xml format (pain.003) and we receive from Swift xml acknowledgement that it was delivered to bank and later we receive from bank xml MT940 where are visible processed payments.1.) Is there any guide how to setup bank integration flow from scratch?2.) Does IFS support some xml transformation? XML file nee

Hi, How to close the Project with open Customer Invoices. These payments are not expected to come or if it comes then Project can be reopen. As of now, requirement is to close the project. Any idea, how it can be done.

In Cloud 24R1,The Employee and Manager Self Service LTU IC15200 provides access to the Quick Clockings Reporter function to Report In - Out Clockings.If a User is allocated an Employee and Manager Self Service LTU licence, would the customer still need to have a Time Reporting Time Clock Licence IC15201 for each user ?  

Good day.  Is it possible to add a note as to why a TR was Rejected?  We have set up Detail Approval on the TR Configuration.  However, once the Manager has approved/rejected the TR, it disappears from the page without being able to provide a reason/note/comment.  Any suggestions in this regard? Thank you. Anya

We are experiencing difficulties with the our IFS FSM application when updating or initializing new designs and features across devices. A sync rule has been created and applied to ensure that all devices reflect the newly designed templates and product updates. However, devices are not displaying the updated content correctly, and critical elements from the templates are missing.Detailed Description:Sync Rule Application:A sync rule was configured and applied globally to update all devices with the latest changes in task templates, product attributes, and other new design features.Problem:Despite applying the sync rule, devices are not showing the updated task templates or product attributes.Certain critical elements from the updated templates are missing on some devices, preventing users from accessing the new designs and features as expected.Troubleshooting Steps Taken:Cleared app cache and app data on affected devices.Reinstalled the IFS FSM mobile app on device.Re-initialized the

Will there always be MRP make entries in MRP Part Information and Inventory Part Availability Planning for phantom parts? I guess they are needed for the correct explosion of demands to the next level, but users think it is confusing since they will not create any shop order requisitions.

Hi All,While executing the mtinstaller, we are getting the below error and there is no error message or error log. How to figure out the reason for it.All the pods shows as running except the belowifs-db-init-nzmfz                                      0/1     Pending which goes to pending state

I am having the below issue in Edge.  I am up to date on Edge updates.  I have this issue on multiple computers and in all of our environments.  Another user has the same issue and a third doesn’t.  Does anyone know of what may be causing this issue?  I do not have the issue in Chrome.   

Good day, We are finding instances where, on the Customer Analysis screen (Financials-Accounts Receivable-Customer Analysis) searching populates the correct customer in header but has different customer details in the 'Ledger Items's tab.Has anyone encountered this or similar in Cloud?   

Hello,We have issue , where Invoiced quantity is more then Purchased quantity and Invoiced quantity is in Paid Posted. How to resolve this issue ?Invoiced quantity is 43.5 and Purchased quantity is 40.Regards,Kruthika 

I have this load error ‘ The bank account xxxxxx is not valid for Supplier xxx in Company xx.’Anyone know which part went wrong?

Hi Team, I have created a schedule as show in below pic My cycle start as 18/3/2024and  i have assigned thus schedule for a user starting from 25/11/2024 As we can see in the screenshot Monday is not a REST day as per the assigned schedule   please help ​@ADDMARIAE 

Hello Community,I’m still a beginner with IFS Cloud, and I need your help with the page designer. For reference, we are using version 24R1.I am trying to add a LOV (List of Values) in an IFS table to display related data. Specifically, on the Sub Contract Indemnities screen, I’d like to display the lines for Revision and Items.To do this, I created a persistent field in the IndemnityRequest entity. However, when I try to access the values in the page configuration, I cannot retrieve the data I need, such as the keys that would allow me to filter values. Interestingly, if I concatenate the keys in the displayed values, I can access them.The issue is that from this point, I don’t know how to use them because I’m unsure if there are any functions available to extract substrings based on a character separator and position.Do you have any tips?Either a way to get the fields required to set up the Data Source Aggregate Refs. Or a method to extract concatenated substrings.Thank you in advance

Hi we frequently run into issues when we need to update a project connection; once a customer order is already released due to this error message.Has anyone found a way to making changes to get around this error message?.The need to update is due to the wrong activity having been selected by the user in error. 

In IFS Procurement in Apps10, where Min Qty based SFPP Price List Lines exist, there is an RMB option to select Consolidate Price Calculation on the PO header. So where the total quantity of a Part across multiple PO Lines reaches the next Min Quantity, IFS will enter/ this unit price across all lines (basing the price on the total quantity order of a Part on a PO, not the quantity at line level).  Is there a similar facility on Sales Quotations and Customer Orders that achieves the same result, i.e. sets the sales price based on the total quantity of the part that exists on the same quote/order, but across multiple lines? I know Agreements and Sales Price List Lines can have different min quantities and prices for the same part, however surely there is a facility to base Customer pricing based on the consolidated quantity per Quote or Order ?

In Apps 10 IEE a user can select multiple Material Transfer Requisition Lines and the Release command is available to process them all of them at once.  In Cloud 23R2 we are finding that with one selected, the Release command is available.  However if the user selects multiple lines, the Release command goes away.  We made sure the lines selected are all in Planned status which is a pre-req to be able to release.  Is this by design, or is this a bug?Thanks!

Hello, We are facing a huge issue, in our test and config environments, we cannot inspect workflows anymore, even if they only have a simple projection call in it. When inspecting, we just get the “loading” popup that never goes away. This is on 23R1 and so far, it seems like no one else has been experiencing this other than us. What could be causing this? We’ve refreshed the caches in hopes of resolving this issue but so far nothing has been working. Any and all insight would be very much appreciated. Thanks,Bryan

Is there a way to set the export control on a part so that a license is required, but only if the customer/enduser is in a certain country?  All other countries do not require a license for export. 

In any version, is it possible to determine if a shop order was the result of a comprehensive shop order split?

Hi,In a scenario where PSO is offering a slot initially and after job is allocated to a resource, for some reason after some time PSO is unallocating the job. Please help me to understand if PSO is unallocating the job later why it would offer a slot at first go and what might be the reason to make the job unallocated at later stage Thanks in advance,Lavanya Bandaru 

We have a request from The Business to automate matching of invoices for Customer Checks  - to match against the oldest ones first, or if it matches a months invoices (as the oldest one is in query) as a proposal before the payment is posted against the invoices.I can see many functional issues with this - but at the moment I’m tasked with looking into the technical feasibility. I almost posted as an new user for this question.I can see nothing in standard functionally - has anyone developed anything custom or been down this route before. Thanks,Matt

 If you want to learn more about Service Management in IFS Cloud including all the new capabilities in 24R1, then this is your one-stop shop. I have updated the Demystified Trilogy to 24R1 and posted the files here:IFS Cloud - Scheduling demystified (24R1) | IFS CommunityIFS Cloud - Next-Generation Service Management demystified (24R1) | IFS CommunityIFS Cloud - MWO Service demystified (24R1) | IFS Community

MWO Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but also a couple of additional areas such as pick-up tasks.If you find this document helpful, please consider leaving a 👍 LIKE.236 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Bundle tasks in MWO Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Move Stock Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - Next-Generation Serv