IFS Solutions

NGSM Demystified has been updated to 24R1.If you find this document helpful, please consider leaving a 👍 LIKE.164 pages cover:Introduction to Next-Generation Service Management (NGSM) Request Management Bundle Tasks Request Contracts Warranties Service Organizations, Access Groups, and Resources SLA Management Activity Types Scheduling Activity Types Service Catalog and Standard Tasks Recurring Services Location data Availability Patterns Skills MRA - Misc. Resource Allocations Brands, Object Families, and Models Service Object Structured Failure Management Service Notes Event Management General IFS Cloud CapabilitiesDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).

Scheduling Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but it was also restructured and enhanced with conceptual explanations.If you find this document helpful, please consider leaving a 👍 LIKE.198 pages cover:Preamble: Direct Assignment vs. Dispatch Console vs. PSO Work Order Management vs. Request Management Modelling Dataset vs. Scheduling Dataset Scheduling Dataset Parallel Background Processing Modelling Dataset and Basic Data Scheduling Optimization Dataset Scheduling Exceptions Communication between MWO, Dispatch Console and PSO Shift Templates The Supply Side of Scheduling: Resources Skill Management The Demand Side of Scheduling: Tasks Availability Patterns Appointment Booking Dispatch Console Direct Assignment TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).

Hi,I am developing an integration where the service user connected to and IAM client needs access to all projects in IFS Cloud, restricted or not. Don’t know the project module in IFS Cloud that well but is there another way of granting access, other than the below steps?Creating an employee connected to the service user Adding that employee to a Team Adding all projects in access definition of that Team Setup an event action/workflow that adds access for every future project created I’m using standard projections. 

Hi all,Is it possible to set up a message in the notification bar triggered by specific actions for notifying personnel when they get tasks assigned in the HSEQ module? Since the customer finds emails ineffective. This doesn’t have to be limited to HSEQ; it’s fine if it applies to other modules as well in App10. Example:When a user is marked as responsible role and the next to act in the process flow, they must perform their task for the flow to proceed. To ensure this, the system should display a message or notification to the user upon login, such as:“You are the next to act on NCR 7345”.Thank You!Best Regards,Oshani

Hi!Anyone know how to use this Hidden checkbox on Inventory Locations.Every time i try to press the button nothing happends with the checkbox.i dont see any RMB either to set the location to “Hidden” the help text says:If this check box is selected, it indicates that the specified location has been set as hidden and therefore will not be displayed in the warehouse navigator. This is usually done for locations that are considered obsolete.​​​​​​​

I want to add Object Class Description to this list. How can  I do that?

After project transactions are created, can we update the internal price without manually editing the project transactions? I need to update the standard cost of employees at the end of the month.

Hi,We’re running on IFS CLoud 24.1.4. Accounting is trying to close an old project which dates back from 2018, but are having issues due to project transactions which are not posted.  The transactions in question are shown below, they’re time entered by employees working in another company (multicompany transactions). I’ve tried the “transfer project cost accounting transactions” and “update gl vouchers” to no avail. Any advice would be appreciated.  

Hi All,We see some tasks which has a Nearby event, I believe it's related to the ETA field. But I can't reproduce it. Anyone familiar on this one? Regards, 

Hello,I can’t change some of shop orders size. When I want to change it or increase it, it says “The shop order estimate cost of the manufactured part will be negative. This is not allowed. Check By-Product setup.”How can I change the lot size of shop order?   

Hello, Can you explain to me how to use the backlog lines in the customer schedule please?Thank you.Lina

Hello,Seeking help here.Does anyone know a way to track the Export licence connected exports and imports in the standard application. My aim is track what exports (customer order) made via a particular export licence. In the export license i have the shipped qty but not the breakdown for example customer order number would be ideal.I searched in customer order lines and purchase order lines but licence number is not available. Anyone who managed to sort this issue? Thanks,Chamath

We use Demand Planner and have Purchased (raw) materials that we forecast/sell.  I have setup the part in MS Level 1 and registered a forecast manually through the MS Level 1 Register Forecast.  I ran MS - for the part and had expected to see something in the Purchase Requisition screen.  I don’t see anything there and don’t see anything in the MS Action Proposals.  Is there something special that I need to setup for this?

Currently, we are encountering a hard stop error at shop order receipt whenever we attempt to consume a subassembly part that is associated with an open MRB into the parent shop order. The error message reads: "Component part serial 'part number/' exists in an open MRB case; receipt cannot be processed." While we are able to issue the component to the shop order, we are unable to complete the shop order receipt due to this issue.For context, the MRB pertains to a limited subset of impacted parts, not all parts of that part number. Additionally, these parts are both serial and lot-tracked, but it seems the MRB screen does not support the use of unique identifiers so it’s grouping all inventory tied to that part number. We’re currently on Apps 10 Update 20 in the IEE Client.I’m interested in learning how other members of the community are managing MRBs (Material Review Boards) for subassemblies. Any insights or best practices on how to handle this situation would be greatly appreciated.

Hello experts in the Community,I have a requirement to create an “Application for Payment (AFP)” from a ‘Sales Contract Revision’ that has 2 lines with two different “Item Sales Currency’ values (CAD and USD). Expectation is to create the AFP with CAD where USD line to come in with CAD converted equivalent values.  When attempting to create an AFP via “New AFP” dialog box IFS makes it mandatory to select a ‘Currency Code’. In following example, I selected “CAD” as the “Currency Code” as I want to create the AFP in CAD. In the resulting AFP (Application for Payment) only the line #2 and respective Item has made it across to the AFP, which had the “Item Sales Currency” set as “CAD”. Whereas Line #1 and the connected item that had “USD” as the “Item Sales Currency” has fallen off from the Application. I am not 100% if this is working as designed or I am missing a setup/configuration to get to the desired result. Thanks a bunch for your support! :) Background InformationIFS Version: IFS Cl

Hello, We are a current IFS APPS10 user. When we accept a Call Center case task that has a handover reference enable, (as soon as the task it is accepted), “New Handover Reference” assistant appears to walk the user through the process. Assumption: User accept that task when he needs to create a handover reference. This handover is mainly a customer order. So we accept the “Invoice” task to create a “Customer Order”. We are moving to IFS Cloud and I was not able to configure this in the test environment to automate handover creation. So when I accept the task, it just changes status from New to Open. Now user needs to click on the three dots, and manually select “New Handover Reference”. This is a big risk as if user forgets to open a new handover reference, that can lead to a potential revenue loss. I am wondering if I am missing a step here and am looking for a solution. I would be grateful if someone can help me with this. Thank you!

Hi,Is it acceptable to perform a CRUD operation in SQL on a virtual table from a function in the Entity or Utility package? (not PLSVC)I think it is technically possible, but I‘m wondering if there is a problem with the above implementation since it is different from the original use of virtual tables. As background to this question, we want to develop an add-on backgroundjob program that performs the same process as Register Arrivals.We’re trying to develop using a IFS standard function that is called when the “Receive” button is pressed, but before calling this function, the data must be registered in some virtual table. (CREATE_RECEIPT_CREATE_RECEIPT_VIRTUAL_VRT, etc.).Therefore, it is necessary to register data in the Virtual table in the add-on job program, which is why I asked this question.Any other solutions to this are welcome. Thank you,Akane

We are on Apps10 UPD14 using Boomi / IFS Connector for integration.We have a scenario where we are using Boomi integration to upload a file into document management from an external app.  I know who the user on the app is, and I know that users IFS user ID.My challenge is - IFS is recognizing my integration ID as the user uploading the file, and I need to set the docman access based on the application user.Example - IntegrationID is the ID Boomi is using and Joe.Smith is the user in the app.  When Joe.Smith uploads a file from the app to IFS, I need the final result in doc man to look like Joe.Smith did the upload (as if they were in IFS when they did it) and not IntegrationID.  Currently, it’s IntegrationID.

Hi team,Is it possible to add a custom field to below screen. The entity shows as CreateReturnStruct. But it cannot be searched in IEE entity details.   If possible, please let me know how I can add the CF to this screen. Thanks much.

Can buttons be added to IFS Cloud welcome screen?

Hi Community,We are currently preparing for IFS cloud transition, and we are curious to know if the Inventory Negative On Hand functions differently in IFS Cloud application then it does in IFS Apps 10?Any input and comments will be deeply appreciated!Many thanks as alwaysMesh 

 Hi Community,MWO user is trying to initialize his device and received this message “initialize data waiting for Grouped push”. Now the device is taking hours to initialize. Is there a way to bypass this so that the device can complete initialization?   Thanks for your input or suggestion Mesh 

 We are  trying to create test the MCPR flow in APPS10 version. Trying to send an invoice from company 105 to 155 for time booking. We have the customer and supplier records as below,       When trying to create the invoice from ‘Multi-Company External Supplier Invoice’ window gets the below error.  If I remove the our ID records from the supplier. It creates the invoice. This works if remove the connection from customer side as well.   Anyone has  reason and solution for this issue? 

​​​​​​Hi, Has anytnig  changed in that topic? Is there  any way to force the system  to  take the tool for calculations?   If we have 1 tool that we used for manufacturing several products and we have  1 work center with several resources that this tool can be used.  How can I set the system not to schedule this product at the same time?   

On our Accounts Payables lobby screen there are 21 invoices showing errors on the final posting proposals page that have been locked in there for years and they will not clear. They are all paid posted, however they all include this error: (Apps 10 EE) We are moving to Cloud in February and have a testing space currently where they also migrated over to this environment. I had read that it could be a bug, but it wasn't the same specific error so i’m not 100% sure. If this is the case and it is a bug, will it resolve itself once we fully transition to Cloud?