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Question

Expenses - Unable to Authorise

  • December 5, 2024
  • 2 replies
  • 48 views

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Occasionally, the Authoriser is unable  to authoriser an Expense Sheet as the error below appears. The Pattern for when this appears, seems to be if the Employee has deleted an expense line, or other changes made such as Changed of Cost, Project or ORG Code. 

 

I have looked and access seems correct - and sheet has the correct information. 

 

Can any one help, why this error is appearing - Seems some issue in the background - for when a change is made on a sheet 

 

 

2 replies

ADDMARIAE
Superhero (Partner)
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  • Superhero (Partner)
  • December 8, 2024

Hi,

Have you verified that the MCPR link is really in place for the activity and report code that the expense is reported on?

Sounds like the report code connected to the expense code is not set up correctly in MCPR?

Regards,

Maria

 


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  • Author
  • Do Gooder (Customer)
  • December 9, 2024

Hi,

Have you verified that the MCPR link is really in place for the activity and report code that the expense is reported on?

Sounds like the report code connected to the expense code is not set up correctly in MCPR?

Regards,

Maria

 

Yes the Link has been verified, Genreally Expenses are being authorised, its only an issue with some, and the pattern we have found so far is - its affecting the ones where a change has been made, like an expense line was removed for example.