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Hello,

our current client met a problem. When changing operational status for equipment object in Equipment Object Navigator, the cusor jumps from the equipment object in which the function is executed, to the top of the equipment object structure.

We cannot repeat the same situation, but the client provided the video record where we see that cursor jup to the top. It is very uncomfortable, if the structure of the object is very long, it is needed to scroll down again and search for that object in all the structure.

The client and we use the same browser Edge, so it cannot be the reason of browser.

 

Hi ​@Lina Menciene  - Could you please mention which IFS Cloud version and respective Service Update number? 

​@Asitha Rajapaksha  ​@AdheeshaF 

Hello, providing required information:

 

Thanks ​@Lina Menciene ,

Did this issue happen for the structure in the screenshot? Trying to find any clues on how we can recreate this issue since I couldn't recreate it

Are there any specifics on the structure this was recreated in?
ie: ( Levels in the object navigator, number of child objects in the parent object which this was recreated with etc)

 

Hello,

It is taken random screen short just to describe the problem.

The problem for the client happens with any equipment object selected in the navigator structure.

We also were not able to repeat it.

I am attaching file (2024-11-25_11-07-17 struktūroje nušoka į priekį) with the record how it happens.

 

 

Thank you and the observations are clear on the video. Unfortunately, we have no or little options to help out here without having access to a recreatable setup. Could, you see the possibility of giving us the access to any Test environment.   

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