+3Hi
We are facing an issue on our new instance CFG. We cannot print any document. In the Report Application Messages, Print Job are stuck with status Working.
I tried to create a new queue and move some jobs to this queue, with same results. I also tried to stop and start all queues…
Have anyone seen the same problem ?
Many thanks
Benoit
Best answer by ashen_malaka_ranasinghe
Hi
Additionally, once the print job is picked up by the middle-tier, its status changes from WAITING to WORKING as the report generation begins.
Since the print jobs are stuck in the WORKING status, we recommend restarting the ifsapp-reporting and ifsapp-reporting-ren pods to see if this resolves the issue.
+12Hi
To find the cause for this issue we need to review the ifsapp-reporting pod logs. Can you provide the pod logs after re-creating the issue?
+12Hi
Thank you for your answer.
How can I find ifsapp-reporting pod logs ?
Many thanks
Is the customer an IFS-managed or Remote?
+12Customer is Remote
Then what you have to do is after re-creating this issue, obtain the MTCTL dump. Inside that we can find the ifsapp-reporting pod logs.
+12Hi
Additionally, once the print job is picked up by the middle-tier, its status changes from WAITING to WORKING as the report generation begins.
Since the print jobs are stuck in the WORKING status, we recommend restarting the ifsapp-reporting and ifsapp-reporting-ren pods to see if this resolves the issue.
+3Hi
Sorry for my late answer, I finally managed to make kubernetes work and to create the dump (see attached).
I understand that I juste have to delete it and it will be recreated autoatically. Is that correct ?
Command is:
kubectl delete pod ifsapp-reporting-xxxxx -n cfg
Many thanks
+12Hi
Yes, you are correct on the following.
I understand that I juste have to delete it and it will be recreated autoatically. Is that correct ?
+3Hi
After reboot of ifsapp-reporting and ifsapp-reporting-ren pod, I was able to print.
Many thanks for your help !
Regards
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