IFS Solutions

Dear community,We are using Call Center Cases and are frequently handing over to Work Orders.We have recently started using the Service Quotations, and would like to handover cases to Service Quotations, but can not find this option in the case handover possibilities.What is the process to handover case task to service quotation?Thanks,Robbert

Hello,When running a report for aging parts from our Inventory Parts in stock page, we have multiple duplicate parts that were received on different lot batch No’s. Is there a way to prioritize shipping the oldest part received to cancel out some of these duplicate lines? I’ve noticed from this report that we will sometimes ship out a part from a newly received purchase order meaning we have an older part sitting on the shelf in the meantime. Thank you, 

Hello Team,Can you advise me on my issue ?Our users do not see the shortcut button in “Time Registration” Module (view screenshot below)Normally it should be an option to save a shortcut.They have those permissions. (view screenshot 2 below) 

Hello, I would ask you a question. My task was to create quick report, which will retrieve only those items, which dont have any superior items (part => Component Where Used) , this is my SQL code:  “SELECT b.part_no, a.component_part, b.descriptionFROM INVENTORY_PART b FULL JOIN MANUF_STRUCTURE a ON a.component_part = b.part_no WHERE b.part_no IS NOT NULL AND a.component_part IS NULLORDER BY b.part_no ”  and I have SQL query which will retrieve those items which have superior items: “SELECT b.part_no, a.component_part, b.descriptionFROM INVENTORY_PART b FULL JOIN MANUF_STRUCTURE a ON a.component_part = b.part_no WHERE b.part_no IS NOT NULL AND a.component_part IS NOT NULLORDER BY b.part_no” According to the IFS cloud, item with part_no = M001541 has no parent part (superior item), but in SQL had 3 superior items.  

Hi there,  I’m just wondering if anyone has ever created a solution to automatically pull currency rates into IFS Apps10 with XE.com. If so, do you have documentation on it?  Thanks, Jake

We are new to IFS Cloud and see there is a signature screen in Application Base Setup>Enterprise>Company>Signature.  Question is where is the Signature ID field pulling from Person ID or Identity ID?

Hello,Within IFS 10, is there an API to transform a date in DD/MM/YYYY format into MM/DD/YYYY format?Thanks . 

Can the IFS Document Management System (DMS) be configured to securely share documents with external users via public links or a portal without requiring an IFS account? We would like to exchange stored documents in DMS to our suppliers. IFS is in cloud.

Hi, We are getting below errors in ifsalert.0.log file in Apps9 environment after SFTP reader. 2024-09-25 22:39:06,980  27 ERROR [Integration]{PLT_TOLLS_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4:  [Error GUID:61c033ef-5404-4ac9-a03e-d3bbcc05fdf9]2024-09-25 22:39:07,003  26 ERROR [Integration]{PLT_NEWPORT_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4:  [Error GUID:226a0292-42bd-4c33-b107-bcb7d9d525dc]2024-09-25 22:39:15,286  25 ERROR [Integration]{PLT_N4_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4:  [Error GUID:85719473-82ff-4259-bcaf-60a6468c67be]2024-09-25 22:44:07,929  26 ERROR [Integration]{PLT_NEWPORT_SFTP_READER} ifs.fnd.connectserver.sftp.SFTPReaderAgent.doRun(): Main loop error: 4:  [Error GUID:82c5ccb4-94d3-47bb-a104-656527ccaf5a]2024-09-25 22:44:09,398  27 ERROR [Integration]{PLT_TOLLS_SFTP_READER} ifs.fnd.connectserve

'Receive from transport' error. The customer entered two incorrect receipts (wrong quantity and price). He then introduced the correct admission. Stock value averaged. I need to reverse the incorrect receipts with the correct valuation. Please help   

We have a business report that works perfectly for some users and for the others it gives the following error message : the xml file does not appear to have any style information associated with it...

HiWe are trying to create custom fields on the Dangerous Goods Classification tab in the Part page, LU: PartCatalogInventAttrib. On IFSAPP10 UPD8This fails even with the simplest Text field with the following error: We dont quite understand it, because when we find the LU in the Logical units page it does seem to have a Base table: Is this expected behaviour and if yes, is there a workaround? Or is this an error for IFS support 

Can anyone advise what the ‘Qty on Order’ field represents on Supplier Material for Purchase Order, please?  

When I click to open a document from the attachments, I get the information message "application server DOCUMENT_TICKET_TEMP_PATH: //IFSPRODIFSDoc/\.No Document file operation cannot be performed" and I cannot open the file.

Good morning.  I would like to know what determines who is able to Approve/Authorise Expense Sheets?  Is it the Position Structure, Position/Supervisor Access Setup?  Wrt Travel Requests, there is a Travel Request Configuration available, but not for Expense Sheets.  Many thanks.  Anya.

Hi all, We are on Cloud 23.2 and on latest mWO service engineer Android app. Recently a lot of our techs complaining about the app not getting the jobs sent to them, parts turning up the next day, etc. I’m just wondering if it could be the Android settings that puts the app to sleep or kill it off while in the background to save resources. For instance, my test device has selected the below by default. Does that mean the data won’t sync to the device? What are the Android permission settings etc that we should set in order for the app to work optimally (but also not draining the battery)? TIA  

Hi I have a big problem.I create a customer order to company A from an external customer.When I release it, it creates a purchase order with a part which is a purchased part (with components to send to the supplier). The supplier in an internal supplier in another company B.I can’t ship the components to the supplierThe only function I have in the purchase order is “Purchase order line compents” Please could you help me ?I have a question :Is it possible to do full subcontracting with postdeduction of components in the intercompany flow ? Thanks for your ansmers BR

Hello, I am currently using Crystal Reports to build custom Operation Report layouts. One thing we were told by our consultants, is that Operational Reports cannot have multiple views active, they only have access to the one rep view that is already defined by IFS. Our consultants mentioned it has something to do with permissions and that IFSPRINT/IFSAPP need their permissions expanded on in order to achieve this.Is this correct? How do we go about linking other views to our rep view so we can add in other fields?Thanks,Bryan

Is it possible to lock a user account after failed logon attempts in IFS CLoud?In previous releases when a user was still an oracle user, it was possible using oracles profiles. How can this be accomplished for users in IFS Cloud?We are on version 21R2 SU11 at the moment

In applications 10 I have soap capabilities to retrieve the customer price for an item.   I am looking for the Rest function that I can pass a customer, currency, part list and retrieve the price for the customer. 

Have a QR with several API calls. This is constantly timing out, though I am able to see all the rows on the DB through PL/SQL Will the  TCP Idle Timeout value in the load balancer make a significant difference to the execution of the QR?  

Hello community.I’m looking for help to identify the parameter(s) in FSM6.25 that determine the number of open bill schedules.  In our current configuration, we are generating 1 for annual, 4 for quarterly and 12 for monthly which creates certain challenges when it comes to maintenance and reporting activities.  In actuality, we really on need the next bill schedule to be generated.  Any suggestions?Thanks,Richard

Hi,I’m in Cloud 22R1 I try to upload this file STDSIN1 external file that is encoding in UTF-8 via Batch Process I do not specified any specific character set parameters  in FILE READER nor FILE TEMPLATE .As per the technical doc, UTF-8 is the default encoding for IFS  IFS connect process well the filebut the  background job falls in error   And when i check the External File load ID, the import file process does not have taken in account the returm line. Instead of 5 rows H,I,N,P,T the load file id is loa

I am new to IFS and I am trying to understand the process of attaching a specific approval template to an attachment area that will trigger the approval process when a document is first attached or an existing attached document is edited.  Can anyone help? 

In our product set up, we use PSO in tandem with IFS Cloud WO Management. PSO continuously schedules and optimized work-tasks, and broadcast plans back to Cloud.What I’m trying to understand is how/when data is being exchanges between PSO and Cloud. I can see in PSO when data is being broadcasted, but I have not yet found where in Cloud I can see how this plan is being processed.Can anybody put me on the right track?