IFS Solutions

We have used the RMA process to have parts returned from the customer for a long time but would like to consider using CRO because it would allow us to bring the part in as customer owned. When using an RMA there is an RMA document created that can be sent to the customer and is also what is used by receiving to know what to receive that part back in against. I am pretty new to the CRO process, but I do not see what is used to communicate with the customer similar to how an RMA document is used? Am I missing something?

I’m looking for some sort of materials to get trained on how to use the excel add-in tools for data migration. Would love to learn more about designing migration jobs, setting defaults, strategy, and more. I can’t seem to find anything on Community or Academy for resources. Where do you go to learn?

We have encountered that the "Close Operation" option in "Shop Floor Workbench" is only working when performed by User Id: IFSAPP USER However, when same action is attempted using a different user ID, with same permission grants the action is blocked by the system (Error message states user has not been granted with required permissions 

Hi, We are using IFS10 and time to time in backround job has warning : Error occurs when MRP snapshot Site DK10. Original error ORA-20115: BatchBalanceNode.FND_REMOVED: The "Batch Balance Node" has already been removed by another user.. Not even part number entered to warning.. Does anyone have idea, which kind of situation creates that warning?we use scheduled task chains and that warning comes in this step.  

Hello folks,Does anyone have a test scenario document (ideally with step by step instructions) that can be followed to test the Schedule of Work in IFS ? If you can please share some reference material, it would be very helpful. Thanks,Ash 

Dear All,In EAM, when work task is allowed to have multiple visits and the assignment is transferred to mobile. When 1st Work assignment is set to ‘Incomplete’ or ‘completed’ the remaining assignments will be cancelled as shown in below screenshot.Where as in NGSM, when 1st work assignment is set to ‘Completed’ the remaining assignments will be in Accepted status as per below screenshot. When work assignment is set to ‘Incomplete’ the remaining assignments will be removed and will not appear in the Assignment Tab as per following screenshot.  Is there a way in EAM solution, some setting of some sort where we can configure that upon 1st Work Assignment completion the remaining assignments will be in ‘Accepted’ status same as NGSM after incompletion so that technician can use same chain for revisit. Work around found that on same work task we need to do the direct assignment so that new chain of visits to appear as per following screenshot -   IFS Cloud Version Details:Application servic

Hi, I wan’t to update only certain fields (the adresses) of the customer info adress view by data migration. Is it possible ? What do I hace to do to recuperate the other fields that I don’t wan’t to update ?How can I construct the field “Adress” that seems to countains the new address ?Thank’s.Julien.  

I have a client that is anticipating moving from Apps 10 to Cloud.  The main issue is that the parts may have been originally set up with the incorrect unit of measure. I know in the past we were able to set up translation tables in migrations to help accommodate this. Is it possible to use such a process to change an item’s or several item’s units of measure?  I’d also like to know how others have perhaps performed unit of measure changes on existing parts.  Thanks!

We are wanting to start to use the project function within IFS Cloud, has anyone got any guidance on how to start to set it up. Currently, we really only need it for analysis purposes - we are not trying to collate it to invoice it.So the easiest way to get started is what we need at the moment,

We have just started using the fixed asset functionality on IFS Cloud.We have numerous assets with the same object group, however, we would like only the depreciation to use different departments when creating the depreciation proposal.I have tried setting up a preposting (as i note in previous chats this has been advised), using the code part distribution and adding what i wanted, however, this does not pull through onto the depreciation proposal Any ideas?

Dear Team,Am having a question, where i ahve an attachments on my customer invoice screen but when i check the invoice voucher on the GL voucher row screen, i do not see the attachments from invoice. Is there a way to connect the attachments from invoice to voucher or any other options?Thanks in advance

Hi heros,I am getting the error below when trying to connect to IFS Cloud using MS Project. Any idea? Thanks, Gianni Neves

Two stage RFQ and Quotation available in IFS cloud? The two-stage RFQ process involves the submission by the suppliers of a technical quote and a commercial quote. The technical quotes are opened and evaluated first to determine a list of qualified suppliers, and only then are the commercial quotes of the qualified suppliers opened and evaluated.

We have reporting rules set-up to process individual payment advice prints.However, it appears that, when you make a BACS payment run, it doesn’t split the payment advice up into seperate Print Jobs. You just get one big file with all the suppliers details in. We want to e-mail each supplier their individually - has anyone had this issue/found a workaround/solution?

In IFSAPP10, this table object is being updated and we don’t no why? Why would this table object be updated (SECURITY_SYS_REFRESH_USER_TAB)? There are no records in the table at this time. Does it get effected by a security refreash?Need to know for audit purposes. Thank you.

We are currently using IFS Applications 10 (UDP 10), and we would like clarification on how to properly handle "Other Charges" such as Customs Duty that are invoiced by a different supplier than the one supplying the goods on the Purchase Order.Scenario:Goods are ordered from Supplier A via a standard Purchase Order.Customs Duty is incurred as an "Other Charge" on the PO.The duty is invoiced separately by Supplier B (e.g. a customs broker or freight forwarder).We want the customs cost to be included in inventory valuation and cost of goods, but the actual invoice is from a different supplier than on the PO.Questions:What is the recommended way in IFS Applications 10 to:Add such "Other Charges" to a PO?Ensure correct accounting and costing (including inventory value)?Book the customs invoice from Supplier B correctly?Is there a standard process or best practice for this scenario (e.g. use of manual supplier invoices, linking to posting control, or landed cost configuration)?

Does anything currently exist that allows two orders to be linked or associated. Currently we have multiple orders that are associated based on Customer, or work requirement and it would be advantageous to have something that allows us to see the orders together.

Dear Finance experts, I’m testing the intercompany material flow and everything goes well  until I send the Customer Invoice in company A to company B.Connectivity Out Message is created and transferred.Connectivity In message - company B - fails with error message: ORA-20111: UserFinance.RECNOTEXIST: Access denied! User IFSAPP is not connected to Company B In case I don’t wanna grant access to IFSAPP to all the companies, is there any other way to setup the Outbox / Inbox messages so that they are run by another user?

Reverse bidding, or a reverse auction is available in IFS cloud?  Reverse bidding, or a reverse auction, is a procurement process where suppliers compete to win a buyer's contract by offering progressively lower prices for a product or service. Instead of buyers bidding up the price, as in a traditional auction, sellers in a reverse auction bid prices down. This method drives down costs for the buyer, who then awards the contract to the supplier with the lowest qualified bid.

Hi Friends, I am getting below technical issue while trying to delete the accounts.please help me to resolve this.Server error messages:87404d55-4935-40d6-ab86-8ab31cd55fddIfs.Fnd.FndSystemException: Unexpected error while calling server method AccessPlsql/Invoke ---> Ifs.Fnd.FndServerFaultException: ORA-01427: single-row subquery returns more than one rowFailed executing statement (ORA-01427: single-row subquery returns more than one rowORA-06512: at line 15ORA-06512: at "IFSAPP.REFERENCE_SYS", line 266ORA-06512: at "IFSAPP.REFERENCE_SYS", line 266ORA-06512: at "IFSAPP.ACCOUNT_API", line 4713ORA-06512: at "IFSAPP.ACCOUNT_API", line 4772ORA-06512: at "IFSAPP.ACCOUNT_API", line 4778ORA-06512: at "IFSAPP.ACCOUNT_API", line 1373ORA-06512: at "IFSAPP.ACCOUNT_API", line 1384ORA-06512: at line 9)   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream respon

Good morning everybody,  I’m looking for a documentation how Customer Contacts and Communication Methods as well as Customer contact on Sales Address Information and Reference in Customer Sales are inherited to Customer Orders. Conditions, Priorities and intended use of the different possibilites are welcome as well. Thank you. Best regards, Rolf

Hi,We have set of crystal operational reports and are planning to convert them into new Report Studio layouts in cloud. Most of these crystals are having multiple views connected along with a REP view. But the problem is, in Report Studio layouts, we cannot connect multiple views and allows only the REP view.What is the best method to achieve this instead of overtaking the standard RDF?​@dsj any ideas?ThanksRoshanga

Hi,This is an issue within the IFS Cloud Ventechi Pre-sales env that IFS allow their partners to use.We have a demo on the 18th Sept, the feature below was working 2 weeks ago.I have asked IFS support about the issue below, but they have said that they cannot help me with any IFS Pre-sales env related issues.The issue isWhen trying to use the “Quick Expense Reporter” part of IFS Cloud to create an expense record, connect the scanned in receipt to the expense record and use the scanned in data (OCR) to populate the IFS Expense sheet with data. In the IFS Cloud Ventechi Pre-sales environment we get a warning saying "Warning - unable to extract detail from the receipt at this time. Enter expense details manually".The stage in the process where the warning message is displayed, is when we are performing the step called "Scan a Receipt".Has anyone got any experience of seeing a Warning message like the one above in the IFS Cloud Ventechi environment please?If anyone has any suggestions, ple

When I try to allocate/Assign a person to a work task from the prepare work order window (Assign multiple Task > Type Resource > Select Resource from Drop down> Click on OK) at times it get below error message (picture 1) which results in below assignment without a resource tied to it (picture 2) – that cannot be used and need to be cancelled. This happens intermittently and doing the exact same (typing the same letter, pressing the same resource) works 1 minute after.Pic 1:Pic 2:   

I have an issue that has only cropped up with a few users and can’t be solved by normal troubleshooting of Aurena Agent.Process:Prepare Work Order → Attachments → Documents → New Document Set Doc Class and Format, click Select, choose file (located on desktop folder, also tried moving it to the \Documents\IFS folder) Click Upload. The following error messages crop up:1st error message: EdmFile.The "EDM File” has already been removed by another user.2nd error message: Something went wrong when uploading the file using the Aurena Agent. Error message: ForbiddenI have tried uninstalling/reinstalling Aurena Agent, including logout/reboot. Sometimes this works for a little while, but then the issue returns. As mentioned, this is only an issue for a few users, so I don’t think it’s a case of e.g. security settings crashing with IFS operations.Has anyone else experienced this and found a solution?