ETM - Variable in datamapper to distinguish between incident and request event IDs Hi everyone, I have a channel with different datamappers, the main goal of the channel is to monitor a mail address and when a mail arrives it creates a new event or an action on an existing event, based on the content of the mail’s subject. The firs mapper if to set the variables, the second to create an event, the third to create an action and the last two manage the attachments for these situations. Recently the incident IDs and the request IDs are coming closer, and now I have some trouble with one of my datamappers.This particular datamapper is activate when an event id already exists and try to insert a new action in the event itself. However, if it tries to write a new action on an incident and there is a request with the same id, the import failed with the following error:
