Skip to main content

Hello Community,

We are currently in the process of replacing our old, self-developed IT service portal with AssystNet. During this transition, we have encountered several questions, particularly regarding the custom forms created with the AssystNet customizer.

Is it possible to trigger different processes based on user selections through dropdown or checkbox fields?

For example, in a notebook order form, the user can choose whether they need a new notebook, want a replacement, or wish to return their notebook. Depending on the user's selection, a different process should be initiated in Assyst.

The idea behind this is to keep the service catalog compact and simplify navigation for users. In our old portal, we had at least three separate offerings for new orders, replacements, and returns. I would like to optimize this if possible in the future.

Hi 

Yes, using Event builders (Event Builders - assyst11-6Wiki) you can drive a single service offering to run various processes when specific criteria are selected (item/category combination for example).

As far as I’m aware, you can’t drive workflows based on custom fields, purely system ones such as listed on the wiki. 

Kevin

Hi 

Yes, using Event builders (Event Builders - assyst11-6Wiki) you can drive a single service offering to run various processes when specific criteria are selected (item/category combination for example).

As far as I’m aware, you can’t drive workflows based on custom fields, purely system ones such as listed on the wiki. 

Kevin

This is how I would would do it, using the category field to choose between the options t“New”,”Replace”,”Return”]. However, a workaround for your existing custom fields might be to use a decision task with a series of system only fields to act as a triage stage.

Hi,

thanks for your answers.
We can work with that for now.

Regards​​​​​​​

Reply


Terms & ConditionsCookie settings