Is it possible that certain fields in the request-form appear as mandatory fields that must also be completed before the decision ticket to the request can be closed? Working with locked/unlocked fields does not help, because the decision ticket can also be closed without filling in the field in the request. Thank you for your help!
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Hi Jeremias,
This is not currently possible out of the box, but looks like a good suggestion for an improvement.
You can log your suggestion in the ideas area below and this will allow the customer community to see the suggestion and comment/vote on it.
https://community.ifs.com/ideas
Before saving your idea, enter "assyst" in both the Product Area and Tags fields, to ensure that your idea is registered under the IFS assyst category
Best Regards,
Caroline
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