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Question

Creating Ad-Hoc Decision Task

  • September 10, 2024
  • 1 reply
  • 69 views
A
Sidekick (Customer)
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We are working on a project and there is a requirement to create / inject a decision task into an already started process.

For example, we have an action called ‘Cancel Request’ that is taken on the Service Request and it can be taken at any point throughout the process. When that action is taken, it currently closes the open task and the aim is to create a decision task with an attached process so that we can change it’s process path.

Is anybody doing something like this already? We would be happy to use any method including API / ETM.

Aaron Sutliff - Norfolk County Council

1 reply

C
Hero (Employee)
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Hi Aaron, 


Are you still looking for a solution?
Based on the complexity of your scenario, this might require consultancy (PS).

However, since you haven’t received any responses from other member of the community, I’d suggest logging an incident (if you have not done already) with the IFS assyst support for further investigation.

            via our Self-Service portal 

            or 

            via email to axios.support@ifs.com

When logging the incident and to assist you more effectively, it would be helpful to provide a detailed description or a specific example of what you're trying to achieve. I understand that you have created the 'Cancel Request' action, and this is not the functionality for reviewing a Decision Task (Reviewing a Decision Task - assyst24R2Wiki). 

Hope this helps!

Kind Regards,
Caroline

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