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Hi,

We’ve installed assyst 24R2 in our Dev environment to do some testing prior to upgrading our Production instance.  Our Dev environment uses database authentication with a SQL Server database.

The majority of our users have an email address (e.g. john.smith@ourcompany.com) as their short code.

Since the upgrade whenever a user with an email address as a short code attempts to log into assyst they are getting the following error message. “The username or password are incorrect.”

 

The server.log file shows the following.

2025-02-13 07:50:55,468 WARN  6com.axiossystems.assyst.domain.security.authentication.AssystAuthenticator] (default task-29) getAccountUser 'JOHN.SMITH' does not have an account.
2025-02-13 07:50:55,468 ERROR 4com.axiossystems.assyst.domain.security.authentication.AssystAuthenticator] (default task-29) authenticateUser 'Exception' thrown: getAccountUser 'JOHN.SMITH' does not have an account.: com.axiossystems.assyst.security.exceptions.InvalidUsernamePasswordException: getAccountUser 'JOHN.SMITH' does not have an account.

 

It seems that the '@' and anything after that in the short code is being truncated when trying to authenticate.  

Users that don’t have an email address for their short code are able to login successfully.

I have opened a ticket with IFS support.  Has anyone else experienced this issue?

Thanks,
Chad

UPDATE - This issue has been identified by the IFS Service Desk as a new defect.  At this time no workaround has been identified.  The incident has been linked to a problem record and is now in the hands of the Problem Management team.

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