Hello Community,
We are currently in the process of replacing our old, self-developed IT service portal with AssystNet. During this transition, we have encountered several questions, particularly regarding the custom forms created with the AssystNet customizer.
Is it possible to trigger different processes based on user selections through dropdown or checkbox fields?
For example, in a notebook order form, the user can choose whether they need a new notebook, want a replacement, or wish to return their notebook. Depending on the user's selection, a different process should be initiated in Assyst.
The idea behind this is to keep the service catalog compact and simplify navigation for users. In our old portal, we had at least three separate offerings for new orders, replacements, and returns. I would like to optimize this if possible in the future.
