IFS assyst

Hi all,What are we trying to do?We need to know how to limit a contact user search on a custom field to where the userItem relationship is NOT discontinued and exclude those that are.The backgroundOur objectiveWe are trying to clear down legacy user-item relationship data in our system and avoiding a hard delete where possible.How we are currently set upWe hold our cost centres as CIs and create relationships between these items and our approver’s contact users records. our forms have two fields working in tandem, which cost centre they want to use and which approver to direct the approval to.Dual field screen shot The lookup filters on the budget holder custom field is…select usr.id f

We upgraded to assyst version 11.5.1 and I have one user who cannot get assystNET to load at all. She just gets a blank white screen. We have tried the following but nothing has worked.Cleared browser cache/history Cleared temp files Cleared roaming files Restarted machine Tested in a different browser (Edge since it was initially happening in Chrome Tried different instances in Citrix (Chrome and Edge) Tried different instances on a VM (Chrome and Edge) Updated Chrome on the VM to match the newer version locally

hi I’ve installed action processor on a windows server ( it’s an upgrade from action processor 1.9.6) , action processor start but on each action i receive the same error : 2023-02-13 16:12:26.036 [error] <0.180.0>@axios_ejb_session_wrapper:log_java_output:530 EJB Wrapper 'assystEJB_wrapper':Exception.2023-02-13 16:12:26.474 [error] <0.189.0>@axios_alua:flush_port_data:265 ALua 'action_processor_alua': Problem encountered when trying to retrieve values for the event <> (action id: 10252885): Exception: java.lang.NullPointerException stack traceback:logic\setup.lua:65: in function 'error'logic\action_processor.lua:400: in function <logic\action_processor.lua:386>(tail call): ?[C]: in function 'xpcall'bridge_support\record_queue.lua:472: in function <bridge_support\record_queue.lua:463>(tail call): ?[C]: in function 'xpcall'logic\action_processor.lua:620: in functio

We are new to using assystETM and we are trying to create a Channel in ETM to import thousands of Item Movements following a refresh of IT Kit in our largest building.  We want to take an item movement against each piece of kit that appears on the WEEE report from the company who has recycled our old kit and to discontinue it.We have had success with the following Item Movement fields: Move Reason, User, Status & Remarks and also to discontinue the Item.We would also like to set the Section, Department, Building & room on these Item Movements but have not yet found a way to successfully add these into the data mapper.Can anyone share how we should do this?

We currently use our test environment for training our new service desk staff on IFS assyst, however, we currently do not update any knowledge procedures in test so when they are doing the testing with the new analysts the new analysts are seeing outdated information. It seems like a lot of resource time to update KP’s in test and then production to ensure the environments are in alignment so they can be utilized for training new hires. Have you ran into this before? What do other clients do in this scenario? What do you do internally for IFS to maintain the test environment? We are making changes non-stop the KP’s (we have two full time resources who focus on knowledge management) so to maintain KP’s in both environments would be impossible.

We have meshcentral working in ITAM. Is there a way to tie it into AssystWeb so we can get there directly from a ticket or a user? Can we create a link that takes us from the ticket or user to the ITAM inventory item?   Note- we were actually able to figure this out. We can import the URL from ITAM and then just click on the mesh central link 

Hi,  Could ask for the stages within the process flow to be only RFC actions not generating Tasks ???for implementing as normal task assyst web 11.3regards Ziad

Hi All,  We are trying to get guest users on our AAD to access our AssystNet. However when we use the UPN which is formatted as “Firstname.Surname_<Third Party Domain>#EXT~@<Our Domain>.onmicrosoft.com” as the contact users login field beginning ad-. The user is receiving a SAML error.  Has anyone had any success in granting guest users access to their assystNet with AzureAD authentication? 

Hi I would like to ask if there is any way to Auto-Populate a field based on the content of other fields for example:we have 2 fields: 1- Start date 2- End date then we have a field called “ Duration “ to be populated automatically  based on math calculation of start and end date. 

Hi All,In asssyst, I have created a new service and it is not visible in the self service portal,  what needs to be done to make the new service visible in the self service ?Regards,Nuwanthika 

Hi Together, Facing an issue while performing the Request process to be completed:created a new Prcess for Ordering but can not execute the Phase actions . Always in every stage/phase get the message:“The current stage contains mandatory tasks which must be resolved before the next stage can be proceed” But there are no tasks listed to  be resolved. Maybe someone has a hint regarding this Thanks in advanceRalf

Hi, I am trying to build a new Workflow Process with the Process Designer in assyst v11.5I am not fully familiar with the Workflow expressions, and ho it can help me in aceiving this, but I have a vague idea how they work. Anyways, in that workflow process, at some point, a Decision Task would be assigned to a specific SVD (support team) and the decision they will need to do has 2 more “sub-levels”So, to summarize, that could be something like that:1st Decision Task  = Select the “Level of approval” , let’s say between “Rejected, Level1, Level2 or Level3”then the 2nd decision they neeed to make would be, if Level1 to 3 is selected, then decide if affected user can use “BYOD” or “Company Devices”and last, 3rd decision would be, for each of the above choices, Decide if user can use “any type” of device, or “Phone Only” or “Computer Only”…I know I could build so

Hi All,I have created an assyst user but I couldn’t find where I can setup the username and the password for the user. What am I missing? Note: I’m creating this user to log in to AssytWeb.          Regards,Nuwanthika  

Apologies for posting here – couldn’t find any other way to contact the appropriate team at Assyst! My company is interested in becoming an integration partner with IFS Assyst. We have a mutual customer who’s requested we implement an integration between our HR automation tool and Assyst, so they can trigger the automatic creation of service desk tickets. We’ve already built similar integrations with other service desk tools (eg Jira), so we have confidence this will be smooth sailing. Could someone please connect me with the right person to discuss a partnership with? My email is kat@dadohr.com

Hello I have been trying to create a relation between all Items to build the CMDB,  although it is available in the Item form I haven’t found a way to do it in bulk  what I need to update Relations  I generated DWM file but there was no file for the relation I have tried to do it through AssystETM with different channels but couldn’t find the fields for relation to link an item to another item I see the relation through “Item Relation” but there is no source and destination on the assyst Resource “Item Relation”AssystETMany idea on how to link it,Thank you in advance for your

Hi,I'm working on an Action Template and require the custom field values in a form entered by the user to automatically populate into the template.As of now, we are only capable of pulling Standard field values of a form, but my question is for Custom field in a form. Is it possible to get them auto-populate by writing expressions? If so, then please let us know. Also is it possible to grab the details of the user from his/her contact-user profile using an expression in the template? Below is a Service Offering Form and we need some of its CUSTOM fields to automatically populate in our Action Template.A form with Custon fields highlighted.Thank you in advance.

Hi Could anyone support me with ideas for measuring response time? on our system, not all services/incidents forms have “callback Required” checked, also we are using some services heavily on system that services contain Workflow so we want to measure the response for that service since ticket logged to system until first stage on workflow closed 

Hello.         I am unable to open customizer when ever I tried to open it it’s always give me this errorjava.io.IOException: Server returned HTTP response code: 403 for URL: https://saned.iau.edu.sa:443/assystweb/applets/customiser.jar    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at java.security.AccessController.doPrivileged(Native Method)    at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)    at sun.net.www.protocol.https.Http

Has anyone come up with a CSS hack to “level” these 2 divs so that they are on the same line. This one has been driving me crazy for some time, not sure why they are not level out of the box.  

There seems to be a bug pertaining to the date of the last action field. For example, if I create an event monitor where I want to find all events where the “Follow-up Request” action was the last action taken, it works correctly. But, if I indicate that I’d like to find events where that action was taken, say, at least 5 days ago or more, the date filter doesn’t apply. In fact, it’ll still show events where the action was taken the same day that I am running the query. I’ve tried looking in the release notes but I can’t find any mention of this bug. My organization is running on assyst 11.2.3.

Hi, Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well. Thanks!

After typing a text into Serach field and click search, every time the same result : cannot find. seems to be a bug in serch engine related to Assyst NET

assystITOM 5.7.5.0 has been releasedassystITOM 5.7.5.0 has just been uploaded to the Content Delivery Network and is now available to download. This release contains a number of defect fixes and enhancementsRelease notes can be found here:assyst ITOM 5.7.5.0 Release Notes

Hi, I’m trying to add a custom field to the additional variables file for the Action Processor. However, I’m not sure how to get write out the variable in the file. The field’s short code is “SERVICE DESK”. Would it be something like this? event.customFields.customFieldShortCode[SERVICE%20DESK] Thanks. Martin Provost 

Hi all,We have a support ticket outstanding for something however, in the meantime - we would like to see if the community has experienced similar issues or have any workarounds.When we update organisational information on our contact user records (Section, Department, etc) we would expect that our item records also update to reflect the change. Unfortunately, this does not happen and reflects poorly in our reports.For example Screenshot #1 was correct at the time of asset allocation however, Rob has now had an org structure change as per Screenshot #2 which we would like to see on the item record.Screenshot #1:Screenshot #2: