IFS assyst

We need to allow unauthenticated access to the IFS Assyst knowledge base. Right now, only logged-in users can access it. This is a problem for new users who need to register and learn the tool.The information needed for registration is stored elsewhere, making it hard to maintain and access. This setup creates a barrier for new users and hinders the efficient use of our knowledge base.Allowing unauthenticated access would improve the user experience and help keep our knowledge base up-to-date. Please consider this change.

Hello. I am trying to set a variable in an ETM data mapper based on whether an external bond exists or not. Below is my expression to set the variable to either true or false (the assyst resource for the mapper is Contact User):if (outbound.self) {        if (! outbound.self.bonds.externalIdentifier) {        false;    }else{        true;    }}else {    false;}With my test data, I know that the bond does exists, so I believe this should be evaluating to true. However, no matter if the bond exists or not in the ips_bond table, this expression always evaluates to false.I have tried just using outbound.self.bonds.externalIdentifier and outbound.self.externalIdentifier to bring back the identifier in the variable instead of setting it to true/false, but it always evaluates to null.The wiki is not clear on how this value can be used.We are running ETM 1.6 and assyst 11.4.1.Any help

My client has been requesting an update for a problem.I had an incident (376354) which resulted in a problem record opened close to two years ago (April 2022).  The problem record is P15952.  I submitted an email to “axios.problem.management@ifs.com” for an update in November.The issue occurs when using Save As New to create a new system.  There is a limit with the amount of items that are saved with the new System.

Hello,We are on 11.6.3 and we use Contact User Gateway to import and update our users from AD.Are there any templates we can import to ETM or a tutorial on how we can achieve this with ETM? Thanks.

Hello, We’ve just built a tabular version of impact explorer that we’d like to be linked from events’ forms. Therefore, I created a custom field of type title that I intended to update with an hyperlink to that external report that receives item’s id as an input parameter via its URL.However, assystETM does not seem to allow me to update those title fields directly, even giving me a warning when I try to do so:  Is there any way around this via ETM ? Or any other alternative which would enable me to create a dynamic hyperlink from inside my event forms to external URLs based on the form’s item id ? Regards,Otmar

Hello All, I am hoping someone can help.I am trying to create Dynamic tasks in a process which are triggered upon the CSG of the parent event. I have so far tried:if($new.parentEvent.csgShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csgShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.csg.ShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csg.ShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.csg.shortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csg.shortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.CsgShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.CsgShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.Csg.ShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.Csg.ShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE ))

 Hi all,for a customer we produced the following report, which shows the most used products in the last month:Is there a possibility to sort the graph by number of events instead of product name?I can't find any option that allows me to do this in the Group by section of the chart data. Furthermore, is it possible to also sort the detailed table below by count event in ascending order? 

We have a requirement to limit the selected users on system lookup field (contact user) to get users that their aliases are members of specific secondary service departments.If it was primary service department it would be more straight forward, but for secondary service departments I tried many expressions but all failed. Any ideas? 

Would any IFS assyst customers be willing to share information or examples of their Category for Cause and Event and Generic/Product Class/Product/Item structures with us?We are in a period post SaaS migration of re-evaluating our structures and uses of the tool to better align with best practices with increasing efficiency in mind. Our reporting and SLAs are lacking as a result of how we initially structured many of the system fields in our instance and would like a reference point for how others are utilzing this currently.  After pouring over the wiki i have a good idea of what we should be moving towards but always helps to share with our staff and leadership other real world examples where possible. Anyone interested please let me know and I’d love to work with our CSM to get in touch and set up the call or working session! 

assystREST/v2/events?eventType=change&eventStatus=openassystREST/v2/events?eventType=incident&eventStatus=open how to get all events (open/pending/closed) in one query ?also how to get Service Requests because its part of Change ?    

Hello,After upgrading from assyst 11.2.6 and then to 11.4.3 and 11.4.4, some assyst Users started complaining about frequent disconnections from assyst Portal, well bellow the session timeout period defined in your system: 25200 seconds, which corresponds to our default shift time of 7 hours Yesterday I experienced this while updating an item form, suddenly I was logged off with a message that my session had expired.  I’m finding it very difficult to track this issue. Any ideas on how to track this issue ? After analyzing my server.log file, I noticed the following issues several messages like the following: Unhandled exception: org.jboss.resteasy.spi.UnhandledException: RESTEASY003770: Response is committed, can't handle exception.Bellow that message, in general, just bellow it there’s a mesasge like this: “ java.lang.IllegalStateException: UT010006: Cannot call getWriter(), getOutputStream() already called”

Has anyone figured out how to adjust the CSS for these tooltips? If I have a tooltip that is long it goes to the very edge of the page, so I’d like to change the width to make it more compact.  

Im trying to develop a dynamic task expression that pulls through the selected options on a multi select lookup, but Im having difficulty with the expression code. This is the set up for the Multi Select Lookup:And in the task expression I have tried utilizing following codes: $new.parentEvent.W("MSL-BU")$new.parentEvent.W("MSL-BU").name$new.parentEvent.W("MSL-BU").shortCode$new.parentEvent.W("MSL-BU").value$new.parentEvent.W("MSL-BU").values$new.parentEvent.W("MSL-BU").multiSelectValues$new.parentEvent.W("MSL-BU").multiSelectValues.systemLookupValue$new.parentEvent.W("MSL-BU").multiSelectValues.systemLookupValueId$new.parentEvent.W("MSL-BU").multiSelectValuesShortCode$new.parentEvent.W("MSL-BU").multiSelectValues.id$new.parentEvent.W("MSL-BU").multiSelectValues.shortCod

Hi there,we’d like to search for all active incidents including Major Incidents, alas, incidents linked to a Major as member of the Major Incident group should be excluded. We didn’t find a way to do this. We thought “state” would help, but excluding states is not an option in the search form. Any ideas?Take careMathias

We currently have a form on assystNET so that users can make software requests. Once approved they are added as an item in our product structure. We want to show a list of approved software's, which we can do using a lookup filter. We also want to tell the users about the software in the hope that in the case of their software not being on the approved list, a software that does something similar is. Can you add columns to the lookup table below? Or does anyone have any suggestions for this? 

HelloHow I can control and specify attachment file types in IFS Assyst 11.6for example: Allow contact users to attach only pdf and jpg files

We just upgraded from 11.3 to 11.6, and our mailbox reader services that use the logging_form parameter will not start up. We get an error that is bascially: Failed to lookup the logging form 'FORMNAME' There is always a corresponding error generated on the web server: WFLYEJB0034: Jakarta Enterprise Beans Invocation failed on component CustomisationServiceBean for method public abstract com.axiossystems.assyst.dto.customisation.custom.CustomEntityDefinitionDto[] com.axiossystems.assyst.ejb.customisation.CustomisationService.lookupCustomEntityDefinition(com.axiossystems.assyst.dto.SessionToken,com.axiossystems.assyst.lookupParameter.LookupParameter[],java.lang.String[],java.lang.Integer) throws com.axiossystems.assyst.exceptions.DAOException,com.axiossystems.assyst.exceptions.AuthorizationException: javax.ejb.EJBException: java.lang.ClassCastException It looks like it’s some type of permissions issue, but I can’t figure out wha

We would like to be able to add values in a custom lookup definition without using the customizer.We had found a solution via a query on the db which seemed to work, except that we realized that we were no longer able to create lookup values using the customizer. (The idea I had was that the customizer went to read the max(id) of the table somewhere but then by doing the insert it found the id already used by our insertion via query)Have any of you ever done something like this successfully?   The best thing would be to be able to do it with a rest call, but we can't really figure out how to do it

We have a workflow where we want a decision take by System based on the Answers of the decision task.We are getting below error on the decision task: 

Hello, I am new to IFS Assyst product, but I have recently started to explore and research the Wiki doc of the product and more precisely the REST API. My main focus and use case is to be able to work with the Events → Incidents (read,create,update) and Service Requests (read,create,update).Based on the Wiki doc and testing by myself I already have example requests how to read/create/update these type of Events, but I still can not fully understand the basic - the discovery of the schema and the raml documents https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Integrations:assystREST#Discoverability I would like to know how to read and

Hi all,What are we trying to do?We need to know how to limit a contact user search on a custom field to where the userItem relationship is NOT discontinued and exclude those that are.The backgroundOur objectiveWe are trying to clear down legacy user-item relationship data in our system and avoiding a hard delete where possible.How we are currently set upWe hold our cost centres as CIs and create relationships between these items and our approver’s contact users records. our forms have two fields working in tandem, which cost centre they want to use and which approver to direct the approval to.Dual field screen shot The lookup filters on the budget holder custom field is…select usr.id f

We upgraded to assyst version 11.5.1 and I have one user who cannot get assystNET to load at all. She just gets a blank white screen. We have tried the following but nothing has worked.Cleared browser cache/history Cleared temp files Cleared roaming files Restarted machine Tested in a different browser (Edge since it was initially happening in Chrome Tried different instances in Citrix (Chrome and Edge) Tried different instances on a VM (Chrome and Edge) Updated Chrome on the VM to match the newer version locally

hi I’ve installed action processor on a windows server ( it’s an upgrade from action processor 1.9.6) , action processor start but on each action i receive the same error : 2023-02-13 16:12:26.036 [error] <0.180.0>@axios_ejb_session_wrapper:log_java_output:530 EJB Wrapper 'assystEJB_wrapper':Exception.2023-02-13 16:12:26.474 [error] <0.189.0>@axios_alua:flush_port_data:265 ALua 'action_processor_alua': Problem encountered when trying to retrieve values for the event <> (action id: 10252885): Exception: java.lang.NullPointerException stack traceback:logic\setup.lua:65: in function 'error'logic\action_processor.lua:400: in function <logic\action_processor.lua:386>(tail call): ?[C]: in function 'xpcall'bridge_support\record_queue.lua:472: in function <bridge_support\record_queue.lua:463>(tail call): ?[C]: in function 'xpcall'logic\action_processor.lua:620: in functio

We are new to using assystETM and we are trying to create a Channel in ETM to import thousands of Item Movements following a refresh of IT Kit in our largest building.  We want to take an item movement against each piece of kit that appears on the WEEE report from the company who has recycled our old kit and to discontinue it.We have had success with the following Item Movement fields: Move Reason, User, Status & Remarks and also to discontinue the Item.We would also like to set the Section, Department, Building & room on these Item Movements but have not yet found a way to successfully add these into the data mapper.Can anyone share how we should do this?

We currently use our test environment for training our new service desk staff on IFS assyst, however, we currently do not update any knowledge procedures in test so when they are doing the testing with the new analysts the new analysts are seeing outdated information. It seems like a lot of resource time to update KP’s in test and then production to ensure the environments are in alignment so they can be utilized for training new hires. Have you ran into this before? What do other clients do in this scenario? What do you do internally for IFS to maintain the test environment? We are making changes non-stop the KP’s (we have two full time resources who focus on knowledge management) so to maintain KP’s in both environments would be impossible.