Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Experts, Can anyone please advise me on the following queries?1. Kindly provide the version individually for Oracle database and Oracle Client compatibility wih IFS v6u192. Is Oracle DB v19c compatible with Oracle client v12?3. Kindly share the performance benchmarking and parameters to check to identify the performance of the application? Is there any tool used for benchmarking? Best Regards,Aathiththan

How can we display Unicode characters on FSM Mobile joblist? 

Hi, Is it possible in the Webclient, when you modify one of the task's search fields, to immediately detect that modification and run a script? Right now the script we have only runs after deselecting the field, the event we are using is the "AfterValueChanged", all the other events didn't work, like the "TextChanged".What our script does is, if it detects a blank space, it replaces it with "|".We want the script to run as soon as it detects a modification because if before deselecting the field, we press the SEARCH button, it gives the following error: Best regards

For my customer I look to a solution for the following.A work order was entered and the work type was not entered. The work type is one of the aspects using in posting control. Error message in ‘Distribution and Manufacturing Posting Analysis’ is as follows: 'Value is missing or has an invalid time interval for posting type M50 control type C54 code part A in company x’. Historic WO has been reopened and WO has status Work Done. Transaction are sitting and waiting.Trying to update the work type gives the following: Generated customer order has status Invoiced/Closed.How to commence and change the work type in the WO?

Hello,In the project I am involved with, we communicate with a backend system to create tasks with coordinates and address. Sometimes, tasks don't come with coordinatesI would like to know, if it is possible to click on a map of the fsm, to obtain automatically the latitude and longitude of that place? Knowing that fsm uses the provider Bing behind.

whenever we are deleting attachments from FSM UI and physical attachment still exist in //M5attachments  folder.  how can we identify and cleanup orphan records from //M5attachment folder ?

Hi All,Could anyone please help me by providing the user guide to host the IFS FSM Mobile application to IoS device?I need step by step process to install IFSM Mobile App for  IoS users.

 when we create a work task and try to allocate the task to a technician he should get notification or say email notification. How can we configure this functionality.

In the FSM Smart Client, we can insert an address to the system using the “Address” window.The mandatory fields are only the “Address” and “City”. Once we provide those data and save, we could see that the FSM automatically, updates the Latitude and the Longitude. It locates the specific location in the map as well. Could you please let me know how these data is being filled? Further, I noticed that different customers/environments hold different data for the below 4 (auto filled) fields. Would like to know how to do this configuration as well. Thank you for any help you can offer.!

We have a requirement where technician from one country should not be able to cross boundary and move to another country to work on a task near the border area of another country. We are not using Division or teams/ skills. Can we use Barrier functionality in PSO to achieve this? If yes how should we configure the barrier points? Any idea/ suggestion?

My FSM6 contract selection screen is blank in the web client. It works just fine in the Smart Client. I have Update 21 installed since last Friday, but I noticed this defect just today.The issue shows consistently on the request, rma, request line, request unit and repair center screen. My workaround is to create the rma in the smart client first and continue in the web client for my presentation. All entitlements are applied correctly.Any recommendations how to fix this issue?Please advise.

How can you Close  Work Order not just conclude work in Retrospective Reporting? thanks,j

Is there any scope of showing the travel time for the Field Engineer in  the WebClient/SmartClient for a task which is assigned through PSO? 

We want to use the newly introduced additional attribute feature for sending some additional attribute to PSO. While creating the addition attribute, I could see I have to choose PSO Table name and FSM Table name along with some other fields. If I choose “Activity” in PSO Table Name I am allowed to choose only “Task” or “Request” as FSM Table. We have an extension table called “TDC_TASK_EXT” of Task table in FSM. While trying to choose the table “TDC_TASK_EXT” as FSM Table, I am getting some error. Please find the attachment for more detailsCan anyone knows what I am doing wrong here?

Hi!When using the “Additional Attributes” in FSM6, there is currently a limitation in regards to the data-type being sent to PSO.As of now it is possible to send columns from the tables which has a datatype of DateTime, but this is not sent to PSO (which does not “understand” the datatype DateTime) and datatype field is omitted when the xml towards PSO is created.Is there a way to override this, other than changing it in metadata (which also would make this an issue when viewing the field on a screen/changing it/performing logic(BR/Scripts etc))?Baseline datetime field request_dttm is sent as marked up in the image, baseline : Since there are datatypes selectable on fields in FSM, would it not be beneficial to also be able to choose the datatype to be sent to PSO when creating an Additional Attribute?At least have it default to “STRING” when parsing the xml… 

Hello everyone, The client we are working for has the need to record what parts are installed or uninstalled and their serial numbers by their Field Engineers even if these are not originally in their Stock.Is it possible to do it through the Parts Used screen? The Miscellaneous Tab requires to indicate Place and Location.Thanks in advance, AWLF 

Hi Can someone please clarify if the Google Map works for FSM Web Client Schedule Board and Address Screen. and Geocoding. The Reason is its not clear if the Google Maps are supported in the FSM Web Client . OR the customer will require to purchase the Bing map key as well. 

Hi all, My issue is regarding update of Task Status via Mobile client. When user ‘Rejects’ a Task.  Current behaviour is: The ‘Task Status’ will change to “Rejected”. Task in ‘All’ filter (Mobile client) will be removed.I need to customize the above behaviour in this way;‘Task Status’ to change to “Open”. Task is Removed in ‘All’ filter (Mobile Client) Task is sent to ‘Team Tasks’ Filter (Mobile Client)I have done (1) and created a Business Rule to update task status to “Open” after User ‘Reject’ a task. The business Rule also removes the assigned Person.  I am having difficulty in the Mobile TabletWhat is currently happening is that the task is removed from the ‘All’ Filter screen. After a few seconds it is added back to ‘All’ Filter. It does not back to ‘Team Task’ Filter. Task status is “Open” and Task.Person_id is blank in the Service Request. When I reinitialize or refresh the task (Change status to A then change back to Open. The task goes to ‘Team Task’ filter. Any ideas?

We want to activate notification /email services to technician when work is assigned to them. For this we need to create business rule but cannot find the path to it in IFS cloud .

Is there anything we can generate xml using XMLmaps and capture the xml message without sending to outbound system ?. business purposes : we wanted to use this xml for creation another entity record with similar date using one entity use this xml to send sync response with customized perform definition.

Hi Experts, We can run a perform_batch to have multiple actions executed as a batch. The question I have is, are there actions executed synchronously or asynchronously? Cheers,Miraj

Inside a task, in time reports, only those entries get inserted for which transaction date is same as Planned start date, why? I think if a technician work for 3 days, he wants to enter his time report for Day1, Day2 & Day 3, he should fill here & it should be accepted.Also, when technician starts reporting time, the system shows me all the resources of assigned group, not only the assigned person, why?Ex. assignment of below task is to a Resource 25COPY  but in time reporting, it shows me all resources of assigned group--why? I expected it to auto populate the resource who is assigned to the task. 

We are having an issue where when we use an item from Business Opportunity to Customer Order then form a Work Order - if the object id is already on a “different” Service contract it is automatically linking them.   Are we missing a step on how not to make this happen

We have 3 countries under one dataset in PSO. All 3 countries want to use different travel time profiles and other parameters. How can we map different profiles for different countries under same dataset?@Sajith Anushan 

hiIs there a way/screen where a technician can fill his effort day wise against a service request & how it can be seen as a report? Something like this below