Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

HelloCan I ask for help in solving the problem. I have installed PSO but I am having trouble logging into IFS PSO Workbench. What user can log in there? is there a database user or a local one? where to get login details?I tried on users (which you can actually log into the database from SQL Developer)IFSSCHEDSIM, IFSSCHED,IFSSCHEDSYS,IFSSCHEDARCH. 

Hello everyone, I am currently working on the FSM and PSO Integration and have the issue that no resources are shown in PSO. I followed the guide with the setup: Dataset, Teams, Rota, then send it over to PSO (in Integration Schedule + Setup to send timeplan every 2 min). Then everything was prepared in PSO with the ROTA and with Shifts. Afterwards, creating the person with resources and work from and also sended it over to PSO (Scheduling Manager). Back to PSO, looked into the Resource Planner and only could find a few of the teams I wanted to send there. I checked the Event tab, but couldn´t find anything that would help me:   In other posts there were the suggestions to delete some line of the table THREESIXTY_RESOURCE and THREESIXTY_RAM_LOAD_HISTORY, but i couldn´t find the in our FSM environment.

Hi, I was trying to add Competencies in the Dispatch ConsoleBut the persons I created under “Application base setup-->enterprise” are not visible here, so unable to add any competency/certificate. Any guidance will be really helpful.  ThanksMani Shankar

In work task reporting in service management module, user cant fill the hours in future date which is understood but when I am going to resource analysis, it is showing the calendar from future date only, why? I wanna see how many hrs are logged by resource in the past. 

Hi All,I have loaded a dataset from  FSM to  PSO through schedule manager the load process was completed in FSM  but when i see in pso status of the dataset was deleting.could anyone  please help me why the status was appearing deleting instead of running?and dataset contains only 5k records no error in events related to the dataset. 

Hi Experts,One of our customers have the authentication set up to allow both FSM and OIDC. The app param FSM_AUTHENTICATION_METHODS is set to OIDC, FSM.The users belonging to their organization login with SSO whereas subcontractors login with username and password (fsm auth). Recently they ran into the issue of the mobile not synching with the server when the password was expired for the person , despite the user (belonging to the same organization in this case) having logged in successfully via SSO.So the query was raised whether it’s possible to disregard the password expiry for the users who have SSO enabled. Or whether it was possible to enable only SSO on a user by user basis (i.e not even show the fsm login option). I couldn’t find a way to configure the above, and hence would appreciate if any of you could shed some light on this.

I have created resources and have checked the scheduling option in person screen. I have added the resource to respective team and can also see the concerned resource_id in the resource screen in FSM. I have also enabled App Param EXPORT TASK TEAMS with the concerned team_id but i am not able to push resources to PSO. I can see the places and tasks created in FSM being pushed to PSO but not resources.I have checked with the below mentioned query in SQL and i am able to get the resource id of the resource I had created in FSMselect * from THREESIXTY_RAM_LOAD_HISTORY order by loaded_dttm descCan anyone suggest what further changes/configurations do I have to make to push resources from FSM to PSO?

Hello Everyone, reaching out to see if any one has guidance or recommendations to address a few requirements for a Customer; please see below. From what we know,  these are not available OOTB. However, if anyone happens to have any insight or approaches on trying to tackle these 3 that would be greatly appreciated:Requirements:Ability for user to enter window start (and/or window end) before initial screen (*Achieved by using task’s earliest_start_dttm and latest_start_dttm) Ability to display first available if no slots are available within selected window start + window end (opposed to having to click next button each time) Collect first available date as data point (on apt booking response from IFS PSO)

FSM resource info button missing in PSO. Something strange for the few old users that need to remain.They seem to be unlinked from FSM somehow. They are missing SA4 and also have no link towards FSM.Looking for them in FSM they still exist though.  

Hi Team, We have a scenario where there are shared technicians/resources in some teams and we are in plan to use schedule board for limited teams only and remaining teams will have PSO scheduling. Question is when some task assigned to the shared resource,  in schedule board I think we can see all the tasks assigned to the resource including the the ones getting allocated through PSO but in PSO when one team of the shared resource is not enabled to export can we have anything done to display the resource availability accordingly to show he his already assigned with some task in another team which is not in PSO?

We get the following error in our PSO (6.10.0.10) in the event-log, does anybody know why this error occures?SchedulingService.TransportObjects.ClientException: Unexpected overwrite of label format for ARPResourceLabelFormat

Need to know how I can access the Field Service Management (IFS Cloud 21R1) application in the Citirix workspace provided by IFS for MKE Environment?Is there user manual available for Field Service Management (IFS Cloud 21R1) ?

Can anyone provide pointers on how to troubleshoot performance issues when posting XML to the FSM webservice.    We have a situation where XML messages using the same template are being sent to the webservice to generate new requests, most complete within a second but can also take well over 30 seconds to return a result to the calling application.

Hello,we have many users on mobile FSM that need to enter notes on pieces of equipment that they are working on. However, many users, instead of hitting save, decide to leave the screen they’re on and move past it, thus the notes don’t get saved. Then later on, we generate reports based on the work performed and the users get frustrated when the notes they entered are absent from the reports. We have tried to reinforce saving notes many times in the past, but we’ve now decided to try and find a way to make it so they are warned to save before leaving the screen they’re on. Is there a way to programmatically detect when the user is trying to leave the screen they’re on and to maybe show a pop-up window to warn them that they are leaving the screen without saving their data? This is one of our big items to hopefully resolve, as many of our customers require notes on service reports that we generate, and frustration occurs when notes are missing.

Hi All,Does someone has experience with a policy to (automatically/force) update the mobile app version for fsm? Is it possible to force users to update there fsm mobile app version?Or maybe by sendig a push message with an url to the apk, something like that?Regards,David

What is the difference between person, employee & resource? The configuration paths arePath for person -Path for companypath for resource 

While creating a person (technician) record, should we first update the start location and end location and then tick the scheduling resource flag to create a scheduling resource record in FSM? Please confirm if this sequence needs to be followed.In our case, we have an interface to create technician wherein we are first updating threesixty_resource flag and then updating start/ end location and sometimes we see multiple scheduling resource ids getting created for the same parent key. Can someone please throw some light on this? 

In enterprise setup, I am trying to add a resource group, while selecting company, it does not show me the associated sites. Due to this, I am unable to attach site to the resource group.though site test is connected to this company 

While we’re creating resources from persons , by checking the box “Scheduling resource” , It does create a resource .But the start and end locations fields are blank although start/end locations are present in the PLACE tab of PERSON (i.e. although place, address are present in PERSON screen that does not show up while resource creation)Note : We’re experiencing this issue while importing data using import/export functionality using .xls file. Version used :UPD20 Any help here , please . 

The field mobile user is checked as editable as shown in attachment but till we can’t edit it

Dear Community. I attempt to add a new Business Object to Support Organisation Basic Data \ Business Object Tab, of type Non Conformance Report, but when i attempt to do this i get an error, despite it being in the list. I do note that it is not defined in the help file. I am wondering if this is a bug, or some functionality that is missing? Apps 9 Up15. 

Hopefully an easy one,When making an appointment request via FSM does the response code on the time commit always default to APPOINTMENT?  I can’t see a related scheduling app param so I assume this is hardcoded?Thanks,Tom

How can I fill different cost types under a work task service in FSM module. For many cost types, it says “registration is not allowed”, seems it has certain criteria to meet.  

Dear Experts,With the latest FSM6U13 release an enhancement was made so that the object groups defined in FSM are sent to PSO via the integration, eliminating the need to restrict data access using separate datasets.Could someone please explain how to setup this configuration correctly as many customers and partners have come across sync issues on this. Thanks, Minindu

I am trying to use Division/ Region based allocation in PSO. I have done the below configurations:         I have updated region in FSM address which is flowing to PSO against the activity. I have created same regions in PSO as Divisions and assigned some technicians against each division I have created the shifts of the technician separately for each division Now my expectation is based on the region of the activity, PSO should allocate a technician who belongs to the same division. But that is not happening. Please not