Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Currently, we have users sideloading the android app of FSM. We have no ADM/MDM software to manage this. Does anyone have experience or best practices for when requesting an update of the software for users in this scenario?For example, is there a way to send a push message to all users (on a certain software version) that will pop up a message in the app saying ‘A new version is available, click here to update’ and a user can click update, where the download will occur in the background and then ask for installation. After installation, the app reopens and user logs in.I have seen this in ‘other’ sideloaded apps and it works well.

Hi All,Is there any way we can bulk upload Images into the Image Library

How we can automatically archive the data so that it will automatically trigger everyday

Can we archive based on different data of the table and can we archive based on different subsets like one subset archive based on 20 days and other one based on 2 months.

After archiving the table where we can see the archive data.

Hi @Kulunu Abeysinghe Getting Error in PSO EventsBelow are the Errors1)Failed to broadcast to wcf endpoint Below are warnings:1)Error OpenID Provider context:2 status:0 web:ConnectFailure Unable to connect to the remote server SocketException: A connection attempt failed because the connected party did not properl2)Failed to add travel for resource 8704 task as started travelling Please help me in getting a solutionsQuick reply is much appreciated

How are other customers archiving FSM tables. Customer is currently reaching 12M task events. He wants to archive off anything 2 years and older. What are best practices from other customers for archiving FSM tables? 

In Administration=>Organisation=> liststhere is Scheduling Workbench-Activity details list that displays labels by default:Activity ID, Type, External Ref, Opened, etc…I try to modify original labels but without successThank for your help 

Hi community,When i changed a duration to an activity , the tab History create a lign that means a new modification but duration is not displayed. Thank you for your help 

Hi community,Activities are planned within sla lunch in stead of sla appointement?What’s the meaning of sla’s lunch?I’ve never need to planned an activity with a lunch sla, so why this information appears in this tab?  

I have a screen which I am hiding a Longtext field via client script in the refresh script with the following:    setControlRequired("c_collected_sample", "reason", false);     setControlVisibility("c_collected_sample", "reason", false); Then I have a list field which has a value changed script attached to it which makes the field required and visible when a certain value is selected via:        setControlVisibility("c_collected_sample", "reason", true);        setControlRequired("c_collected_sample", "reason", true);However, what is happeneing is that the field is being shown but has the word Required in bold (rather than grey) and it cannot be overwritten - any text added is appended.What is also strange is that if I turn the iPhone to landscape and then back to portrait the field goes grey as expected. I have other screens where the above works as expected so can’t see why this is happeneing.The device is an iPhone (iOS 15) and FSM 6 update 17

Hi guys, Have a questions regarding Model Structure.What conditions are required to be setup/check for products to be automatically created when I create a product for my parent model? The first condition is that ‘Structure’ should be set as “Create Structure as Product”.  Is there any other settings? App Param, BR etc.

Hi Experts, Can someone please help me add an advanced filter to Work Order screen where I can get all the WOs closed since 12 AM CET (irrespective of the timezone from which I am logged into the webclient)?

Hi all, Currently we have a client that has some pretty complex shift requirements. We have tries to generate the shift patterns using requirements and rules, but have not really got close to the shift patterns required. Having looked into background shift generation, it only works on a set amount of days, but this won’t work due to the shift patterns being different lengths (9 weeks, 8 weeks, 6 weeks and 4 weeks). Has anyone come across a problem like this before and been able to resolve it without using manual Rota generation ?

Hi,Metrix.BusinessServer.DataConnector.DataAccessGateway throw an exception in the system and the system is getting hanged. Even when the system is idle too it throws the same exception.Any idea why we are getting the above exception    

I'm creating Purchase Orders for a place and after publishing the PO I would like it to create an automatic receipt, how can I do that?

Hi! :-)We are having issues getting the commit rule to commit only todays activities, and not tomorrows activities. Here is one attempted rule which doesnt commit anything.Here is another attempted rule that commits too many activities (tomorrows as well)  Neither of them yield the wanted result.Can you please help me find the correct parameters to get activities to commit only for the current day?Current build: 6.10.0.12 Please and thank you :-)

The baseline Stock ABC Analysis is recommending parts with no value and no usage be classified as “A”.  “A” items should be set on the parts used most often and the highest value (based off of the % set).What is used to derive the calculations for the analysis on both the stock record and the part?We need to know what are the calculations based on when that analysis is generated?

Hi Team,Need your help to configure below functionality:On Request screen- How to Populate request.place_id after selecting place.name from a custom lookup place screen Any kind of help would be highly appreciated. Thanks in Advance!!!Regards,     

Hi Experts,we have a concern from a customer regarding checking the feasibility of expanding the width of smart-client menu to view the full names of the menu items comes under it.Therefore I would like to know, What will be a possible approach to be used for expanding the width of smart-client menu though.Your expert opinion on this is highly appreciated.. ( I have attached a screen shot which explain the requirement) 

Hi everybody, I had issues with the timeline and deleted the shifts. After that all my resources went missing and now i am not able to restore it. I also needed to add in the Resource Type Person-Default again. It was deleted too.Can someone help me? Best regards, Malte 

PSO what is used for compare and Schedule assistance any one explain 

HI allI am trying to add new columns to a list for data management locations, but when I click add, I no longer get fields in which to add a label or value, just a column number:Is this by design, or should I be able to add into these ? Thanks Keith

Hi all, My question is regarding package deployment and reversion. Once a package is deployed, how do we revert to the previous version? Understand we can just re apply the older package, but this is not a reversion correct? 

Hi all, I was wondering if it’s possible to empty the value in the ‘Search’ when clicking on a lookup field in mobile. When a lookup field is populated, and you click again on the field to change the value, by default the selected value is used as filter, so you first have to remove that value first to see the other selections.