Question

Book Appointment pending selection - status in PSO (Allocated v Do Not Schedule)

  • 16 September 2022
  • 3 replies
  • 41 views

Badge +1

How do I control the PSO status of an Activity that is pending Appointment Booking from FSM? I get different results between Allocated and Do Not Schedule. I have seen somewhere where I can dictate the numeric value of the desired status, but can’t find it again.


3 replies

Userlevel 7
Badge +19

Hi Andy,

If I understand correctly, you are asking how to set the status an activity is updated to when an appointment request is made from FSM (but before an offer has been accepted) ?

If so then the FSM scheduling app param APPT_TASK_STATUS_VALUE is used to define this status.

Hope that helps,

Tom

Badge +1

Thanks Tom,

Should I therefore be using numeric statuses, as used by PSO (-1 etc) or would I use DoNotSchedule etc? Thanks

Userlevel 7
Badge +19

Hi,

You use the FSM status id (these are mapped to a PSO status in the TASK_STATUS code table).

Thanks,

Tom

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