Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I want to create a Business Rule of type Input XML. Can anybody guide me with the steps?

Hello, I am running into an issue where an element in a lobby is not showing data in the web client, but it is in the smart client. Web ClientSmart Client 

I have a custom screen like the following. I want to search on a person ID or person ID and skill both and do a mass update like adding a skill to those particular technicians or mass delete those technicians. I have tried adding the delete button but it is not working. How can we perform these tasks on FSM?  

I read in another thread that there may be an MPM to re-price a request. My first question would be, is there documentaiton on available MPMs?If not, could someone confirm if there is a re-price request MPM and if so its name?The intention would be to assign it to a button on the request screen to re-price any part on non-part usages lines. We change linecodes if the customer has caused the breakdown to initiate charging however changing a linecode on a part usage line does not initiate a re-price.If I can get that working I may look to do it automatically using a business rule to trigger the MPM however I need to know if such an MPM is available in the first instance.Thanks,Barry

Problem:The complete pricing in SMT is not devided by access-groups.Every country (access-group) can see and adjust all prices. If we create in Part Pricing a new rule, we can see a coloumn Access Group, but can not change/select a Access Group. Requirement: Every country (access-group) should only see and maintain there pricings

 Hi, a user has reported receiving the following message, does anyone know what this refers? I am struggling to understand the cause of the error. 

I am attempting to update all part usage lines on a Task when task.user_def4 is set to a particular value.I have setup a Custom Process XML business rule with TASK as the Primary Table and this is firing when task.user4 is set. The Custom Process is shown below.I want to update part_usage.part_line_code on all part usage lines on the task. The Business Rule is shown below.The error I get when my BR fires is  “Attempt to update a record without providing all Primary Key information”.My XML is as follows. <update_part_usage><part_usage><part_usage>@task_id</part_usage><part_line_code>MIS</part_line_code><update/></part_usage></update_part_usage> Any guidance on where i have gone wrong would be appreciated.Thanks,Barry

Hi, We have an extract rule on a custom table for mobile that doesn’t appear to be triggering any data out to mobile.A record is getting created. The extract rule for the table looks the same as other tables that are working just fine (e.g PART_NEED).The sync rule looks fine, again as above no different to what we have for PART_NEED.However when a record is created nothing is happening in terms data created to MM_MESSAGE_OUT for mobile to pick up. What can I use to be able to root cause why? i.e. server logging.Or is there a generic have you remembered to do ‘x’? Any directions would be greatly appreciated. RegardsyAdt

Hi All,Getting an  502 error while accessing PSO application. we did iis and server restart but still getting same error.Kindly suggest  how we can  fix the  issue.Thanks,Durga

 Hi community, We have a problem with service notes created from MWO, which was reported by the customer:If I add a new service note from the cloud, it’s synced down to mobile If I add a new service note from the mobile, it’s not synced back to the cloud. In fact, the status of the work task is stuck on “work started” and I can’t get anything synced to cloud.This is what we can read from the failed transactions: I dont know if it helps, but we noticed that when you are adding a service note from the cloud, MWO is not retrieving correctly if the service note is external/internal.Only if you click on the toggle bar, it retrieves the correct internal/external type for that note type.  After toggling Can you please provide any help?Thank you, Andrea

I want to perform “MASS DELETE” on some selected skills in a screen. Is there any functionality in FSM that can do it or is there any way to do it? 

We have a situation where we will not have the full address at the time of appointment request. We will only have city, country and postal code at appointment request and later at the time of slot confirmation, we will have the full address. Since address is a mandatory field in FSM, we want to use some default address per postal code at time of appointment request and update later once we receive actual address at slot confirmation. The question is PSO will show slots based on default address and later when address gets updated co-ordinates will be changed so will there be any known impact on the task or on the PSO schedule with this address update.Note : Default address and actual address both lie in same zip code so we should not have a situation where there is very huge distance between the co-ordinates of the 2 addresses.

Hi All,If we have multiple server and multiple process then how to segregate outgoing servers for staging functionality.If we have 10 server and 20 process then how we can divied servers equaly. Menas A server can process only B not C and D can only process E not B and C as per the configuration.

All, Is there a way to Hierarchy select with a variable date? Static dates work fine, but I cannot figure out how to put a variable date in a hierarchy selectI tried a variety of expressions & variables without luck, such as: Today() @expression[Today()] @expression[Now()] another dttm column (such as task.plan_end_dttm) This works as intended, with a static date value:<hierarchy_select> <attrs> <attr>task.task_id</attr> </attrs> <primary_table>task</primary_table> <from> <table>task</table> </from> <where> <data_constraint> <constraint> <left_operand>task.plan_start_dttm</left_operand> <operator>gt</operator> <right_operand>4/26/2024</right_operand> </constraint> </data_constraint> </where></hierarchy_select> This is what I’m trying to accomplish, which I cannot get to workSample 1 (variabl

Hi Team I am looking for a document with the comparison feautures of IFS Cloud Service management vs IFS FSM Stand Alone tool. What are available in cloud which is not in FSM and vice versa. 

When we generate a new Work Order and then go to the Prepare Work Order page, and the Prepare tab, there is a Planned Start date and Planned Finish date.  Currently, the Planned Finish date is equal to the Planned Start date plus 7 days.  I do not understand how the scheduling engine is working and do nott wish to manually change large quantities of WOs. How can I change this default calculation from 7 days to 30 days?  (I am in MRO and Fleet Operations, using this module for facility and equipment maintenance in a manufacturing facility).

Once again thank you for taking my suggestion under advisement.  I hope that the constant feedback from our customers will continue to keep our product a best performer.The Idea: Our customer, SaskEnergy, has requested more robust data input masks and field validation within maintenance forms.  Specifically the customer is requesting an extension to our input masks to include widely available libraries available in most modern development environment.   Some example of future masking ability:Lower and Upper Bound numeric values without being restricted to predefined LOVs Lower and Upper Bound field alpha numeric field lengths Masks should not be included as extraneous characters in results ie. a 10 AlphaNumeric mask of 10 “%%%%%%%%%%” should not return trailing mask characters.  Currently this mask will return DOG%%%%%%% if only DOG is entered as a value.  The lower and Upper Bound should control lengthAt a high level the input mask should consist of three partsMandatory Part: Includes

Hi All, Does anybody know if the object groups have been removed with apps 10 integration into PSO.  they are no longer coming over in my load file. Thanks  Wayne 

Good day We have received the PSO 6.13.0.15 software for installation, but no release notes. I have tried looking on the Community, but the latest PSO release notes I can find is for PSO 6.13.0.9. Where can I find the PSO 6.13.0.15 release notes? Regards

Hi Experts,I have a problem with the Repaircenter baseline screen in FSM 6U27.When I click the search button in the Repaircenter screen, it takes nearly 1 minute to show the results. Additionally, if I click on one of the Repaircenter records, it takes nearly 2 minutes to enter the screen. Sometimes, the application is unresponsive when I attempt to enter the Repaircenter record.I have captured the XML query when clicking the search button in Repaircenter, and I have attached the XML.Currently, in my system, the repair_center_view has 80457 records. Can we categorize this as an indexing problem? 

Hi ALl, Working in 23R1 and I noticed some strange behaviour.I created a Work Order from a Customer Order using ‘Related Pages’ > ‘Service Request’. Once the Work Order was created I could go from CO to WO by using ‘Related Pages’ > ‘Connected Work Orders’. But strangely enough, as soon as the WO goes into status ‘Released’, you can no longer navigate from the CO to the WO because the ‘Connected Work Orders’ link is no longer present. It is replaced with ‘Service Request’ again. (see printscreens below). I am happy that there is a possibility to connect a second WO to my CO, but not so happy with the fact that the possibility to easily navigate from CO to Wo is now gone as soon as my WO becomes ‘Released’. Is this intended behaviour or a bug? Looking forward to any feedback on this. Best RegardsRoel printscreens:Customer Order S9000042 with possibility to navigate to WO through ‘Connected Work Orders’ List of connected Work OrdersChecking Connected Work Order ‘68’ with the approp

Hello all,   In this specific tab, there are 6 list views, and regardless of their values or how many of them are displayed, the value of the counter remains the same (It’s always 6).Is there a way to hide the counter in this scecific tab, because this number it not accurate?  Please provide your inputs...Kind Regards

Hello,I already know which APIs to use to update the status of a Work Order Service, but when this is trasferred to the Mobile I had the following error:{    "error": {        "code": "DATABASE_ERROR",        "message": "Database error occurred. Contact administrator.",        "details": [            {                "code": 20110,                "message": "ORA-20110: JtExecutionInstance.NOSTATUSCHGALLOWSTATUSLOCKED: Not allowed to change the status when the Work Assignment is downloaded to a mobile device."            }        ]    }} So I was thinking that I need to use another API to do the updates on the Work Order, is this correct? or do I need something else? Thank you!

Up to and including release 23R2, the Resource Group ID is missing in the selector and LOV for field Resource ID in the Assign assistant in the Dispatch Console. Today, only the Resource Group Description is visible and it’s not possible to add the Group ID using Page Designer (the available field Resource Group only contains the Resource Group description).It would be really helpful to see the actual Resource Group ID when using the Assign assistant. 

Hi experts,We have a request from our customer who wants the field technician not to be able to attach an image from his device's library. Only a photo taken by the camera.How do I block this functionality of attaching files to the device's gallery?