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This is the 3rd release of Scheduling Demystified, which now includes everything that was added in 23R2.

183 pages cover:

  • Work Order Management vs. Request Management
  • Scheduling Dataset
  • Modelling data
  • Scheduling Optimization Dataset
  • User setup for the PSO Workbench
  • Communication between MWO, Dispatch Console and PSO
  • Shift templates
  • Scheduling resources
  • Crews
  • Resource requirements
  • Resource analysis
  • MRA - Misc. resource allocations
  • Skill Management
  • Availability Patterns
  • Scheduling activities
  • Availability Patterns
  • Appointment Booking
  • Dispatch Console
  • SLA Management
  • Skills
  • Troubleshooting

Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (23R2) and IFS Cloud - MWO Service demystified (23R2).

@Alexander Heinze, is there by any chance a German version of this documentation? The customer would be interested to see all explanations in German.

Unfortunately no, they would need to use some translation tool.

Hello, thank you very much for the answer. Good to know!

The 24R1 version of this document is available: IFS Cloud - Scheduling demystified (24R1) | IFS Community

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