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If you want to learn more about Service Management in IFS Cloud including all the new capabilities in 23R2, then this might be of interest. I have updated the Demystified Trilogy to 23R2 and posted the files here:

IFS Cloud - Scheduling demystified (23R2)

IFS Cloud - Next-Generation Service Management demystified (23R2)

IFS Cloud - MWO Service demystified (23R2)

hi @Alexander Heinze 

Next-Generation Service Management cannot be used with mobile application ?  


MWO use Worktask and assignment, can be used with Request task in request Service work ? 

Which mobile solution exists with Next-Generation Service Management ? 

Regards

@djedaiB Have a look at the MWO document. MWO does support both Work Orders and Requests, there are just minor functional differences explained throughout the guide.

thanks

Regards

The 24R1 version of the Trilogy is available: Service Management in IFS Cloud (24R1) - The Service Demystified Trilogy | IFS Community

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