Hi All,

I got below requirement form client ,Is there any way to use full 8 hrs shift with out creating new template for 9 hrs.

1.We use FSM Appointment Booking. We have Appointment Templates created for 2, 4, 6 and 8 hour blocks. Technician shifts are generally a maximum of 8 but sometimes 9 hours. Our Scheduling team needs to sometimes book appointments that take 490 minutes (8 hours) but FSM doesn’t show appointment availability for that length of time – we’re guessing that’s due to being beyond a one-day shift. We tried lowering the Duration until FSM finally showed offers and it looks like PSO’s offers include travel time in the formula for shift availability so won’t give offers for the full 8 hours. lHowever it appears that when Appointment Booking is accepted PSO does not include travel in scheduling]. We’re considering creating a new Appointment Template for a 9 hour block and wonder if that is a solution, or is there some other mechanism we can use for PSO to give offers for a full 8-hour shift?

Kindly suggest !!

Thanks,

Durga