Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,UPS has upgraded its authentication to  OAuth 2.0. and Data structure is in JSON. As of today FSM and UPS are connected through FSM baseline app params and the authentication piece is handled in FSM baseline code which is not OAuth 2.0. Is there a way or are there any future updates to fix this in FSM to avoid integration failure as most of our customer are live with this integration?  

Hi,I am looking at a process where I am doing a GET to obtain some data from a 3rd party application.The following is the result I am getting.{   "pageNumber":0,   "pageSize":25,   "totalElements":1,   "content":[      {         "id":"e6wKBQFEAjIAAAGPHsYAe8jW",         "orderNumber":"MK100003652",         "supplierNumber":"VEUR0393",         "referenceNumber":"3103704",         "orderStatus":"ordered",         "completelyInvoiced":false,         "processStatus":"open",         "lastModified":"2024-05-30T09:31:09.000Z"      }   ]} I am from that wanting to use the values in the content for orderNumber and referenceNumber. Where the referenceNumber is our purchase_order_id and I want to put orderNumber into user_def1 on Purchase Order table.In the past when dealing with JSON I have used a business rule and a <perform_exec_db_edit> XML with the SQL update doing the leg work.I have tried the same with this process but it’s returning an exception when using that perform. The SQL itsel

Hello everyone!I'm  display data from survey_result table on the request screen in a seperate tab,I'm able to fetch the data from survey_result and display it successfully on the request screen using UI Designer,But the issue is iam getting  all the data from survey_result for that Request ID. where as i want to display only some rows from that survey_result table based on survey_idHow can we add a filter condition on UI Designer by which we can get survey_result data for a specific survey_id on the UI Designer I've tried searching for solutions online, but I haven't been able to find anything that works for my specific scenario.If anyone has experience with filtering data in a mobile survey based on survey ID, I'd be so grateful for any advice or guidance you can provide.Thank you in advance for your help! I appreciate your time and expertise.

Hello, Why would a manually scheduled, which has been committed, un-schedule itself from console? Is this expected behaviour? if not, what may cause those issues in our system to behave that way? looking for any insight to this. thanks

hello,In Dispatch Console - If i schedule and fix a manual activity to resource ‘A’, if an emergency presents itself, we may need to un-schedule the work, and re-assign it to resource ‘B’.  In console, it does not appear to break the fix on the activity.  The fix sticks in PSO workbench, appears as allocated even though it has been un-scheduled, and should go back to an un-allocated status.  If we were to un-schedule the fixed actvity from resource B - even though it is a manual activity, it re-schedules back to the original resource (resource ‘A’) because the fix is still tied to the original resource.,.. is this expected behavour?

Hi,FSM Smart Client running on a Citrix platform.Does the client write to any logs around it’s own performance or abrupt closures.I have users stating FSM Client suddenly shuts down without any warning. But it’s only users who run their desktop on our Citrix platform. Anyone running FSM from a standard laptop session is ok.I want to be able to assist our Virtual Desktop Team in root causing this and wondering if there’s anywhere some logs are written to.All our Apps and Servers are on-prem. I do think this could be memory related and FSM becomes a victim and a Memory spike on the server and abruptly ends, but need some information to help support this. Cheers Ady

Hi all,I’m reaching out to look for some guidance and possibly previous experience from people in regards to the usage of Private Activites in PSOCurrently we have some datasets who heavily use Private Activities as it gives planners visibility to what the engineer is doing on their day.What we are finding however is that they seem to be having a heavy impact on the seeing manual changes reflected in the workbench and has impacted performance of the tool Could anyone advise on how best to maximise performance and processing within PSO but still maintaining the ability to use Private Activities?

Does PSO actually consider FSM part need part id and quantity in the scheduling process?I can’t get that to work anymore. You see the van stock in pso under the resoure details, but the resource selection doesn’t consider part need.I recall that you would see a match in parts on the pso compare screen. Please advise.

Hello there.DK Denmark.SK Slovakia.I have come across a challenge that I just can't solve.On the same site, we have a coordinated calendar with public holidays and holidays for PROD DK (PDK_HOL) and one for PROD SK (PSK_HOL).The individual WCs for DK and SK respectively are assigned their respective calendar.SK has decided around the summer holidays to only be closed for one week (29), but when I try to set the Need date on a specific SO to 12.07.2024, it moves the date back to 10.07.2024? 12.07.2024 is closed in DK calendar.All operations on the specific SO are WC in SK, so what it measures, I haven't been able to find out, so can anyone give an explanation?

On FSM 6u16 what is the recommended Visual Studio version for RDLC reports? Reason is, for example, the REQUEST rdlc prints in landscape irrespective of parameter settings. On Visual Studio 2022 which is what we currently use, the XML format seems to be a completely different XML layout

MorningDoes anyone have a working example for the perform batch perform_terminate_batch_process?Thanks

Hello,when I try to assign a task with a long duration (more than 1 day) on the Schedule Board, I get the following error:“The technician has person calendar exceptions that prevent the delegation of this task.”This is because although I'm trying to assign the task to a day when the technician is available for work, as the task covers the next day when the technician has a calendar exception, the aforementioned error already occurs.Are there any parameters/configurations that can be changed in order to assign tasks to this scenario?Thanks! 

Hi All,I’ve been struggling to setup a working child relationship on the CONTRPRODCOVLOOKUP screen (FSM 6.5 Smart Client).  I’m wondering if there is some type of limitation to handle relationships on lookup type screens?We have a field I want to display gos_contract.ext.is_paid.  I can add the field to the screen, but it never shows a value regardless of what is set in the database.  Maybe I’m just overlooking something.Any suggestions?Thanks! Child Relationship on contract selections screen. gos_contract_ext Custom Metadata 

What are the differences between regular work orders and repair work orders?

I have a business rule that inserts a new Task on the Request screen from the previous Task Status Update (Task Succession).This is an XML rule, rule 10 is not used as the status used is an OP status so rule 10 is not explicitly called.The XML insert rule works and inserts the new Task however, to see the Task the screen has to be refreshed manually. This is not ideal as the user thinks the rule has not worked.How can i get the XML rule to refrresh the screen so that the new Task appears?

I want to get difference of days in two dates in business rule expression. for example  I have two dates 2024-05-14 13:28:10  and 2024-05-16 09:28:10 in the columns time_commit.start_dttm and time_commit.commit_dttm respectively. I want to get the difference of their days (for this case it is 2) and difference of their hours (for this case 4 hours). Please note that I tried to use value type rule. I also created a view which will give this required result but the view is not working with value type it seems. Any advise will be appreciated.

Hi there community.Is there a way to filter the shown objects on the customer given in the Work Order, if the Object for the Work Order is selected? T&R

Hello all,When a user navigates to PSO Planning/ Resource Planner and clicks on “start planning” button, sometimes the following 2 errors occur. “An error occurred on the server. Server error. if this recurs please consult your administrator. (code 1)”“Error Creating Workingset Rota” However, if the user clicks again on the same button after the error, the workingset Rota will be created successfully.Do you know what triggers the first error, because it seems to be a server related cause? How can we prevent this error from occurring? Please provide your inputs...Kind Regards

In a screen added a field as combo box, to select the country from lookup.When selecting for the first time getting error as : Cannot read properties of undefined (reading 'filter')After reselecting it’s working fine. Any idea how this can be fixed. Thanks,Lavanya

Is it possible to view the values that are being evaluated by Business Rules? I have tried turning the log up but it only tells you if it matched or not, not what actual value was being checked. We have a rule set up on TASK_EVENT (On Commit Insert) as follows, key point is thre value for Global_Name is not supposed to match for the rule to fire:However, the notification still fires even if the values matches (its meant to only fire if it doesnt match the value) I have checked the value in the table directly, and even put the value in the notification message but it still thinks that the value does not match and fires. Any ideas?

Hello,We want to remove or disable the buttons related to work status on the user's menu only for back office users, as shown in the attached image. We can not set global codes to inactive cause these work statuses are being used on mobile users.Also, it is not possible to achieve this using access groups since we are using the same user role across back office and mobile platforms and the users only differ by user type.Do you know how to achieve this?Please as you provide your input...Thank you!

Hi, I generated a WO from a Service Contract and noticed that the Customer is empty. The PM that I used is linked to a Work task Template, and the Work Task Templates DO have the Customer on there. So why do the Work Tasks have the customer, but the Work Order itself is empty. This is rather confusing. Or is there a specific reason for this that I am missing here? Best RegardsRoel  

In Apps 9 there was a field within both Part and No Part Requisition Lines called ‘Cost Return At’. If this value was set to ‘Arrival’, this would create a work order posting when the purchase order created from the requisition was received. I cannot see an equivalent field in Apps 10. Is this functionality available somewhere else? We basically want an entry in the Cost tab of the Work Order Task when a purchase order (created via requisition) is receipted.    

Hi Team,Can we display the Product Image on Mobile Product Screen without any customizationProduct Image Mobile Product Screen 

When we change a technician’s truck in their PERSON record/Place for Stock, the PERSON_PLACE sync rules sends the update truck change to mobile within an hour.  However many screens continue showing the old truck value until the mobile user initializes.This is because these screens have client refresh scripts that populate fields from e.g. var Tech_Truck_Place = getUserInfo('StockFromPlace');How can I update that getuserinfo data on mobile without having to initialize the phone.