Question

IFS MWO Service - New Work - Object ID


Userlevel 5
Badge +11

Hi All,

 

I’m doing some tests on the IFS MWO Service where I start a WO - assign it and transfer to mobile. When the technician accepts the MWO and starts doing his work, he notices ‘additional work’ to be performed.

 

But I want him to enter the Object ID. But unfortunately, this seems to remain an empty list and I can’t select any object ID.

 

When I do the same through ‘Technician Portal’, it does filter my Object Id List:

 

 

So Question:

What controls the list of Object ID’s that I can select on the MWO Service? Is there a setting or how can I populate a list?

 

Best Regards

Roel


3 replies

Userlevel 7
Badge +17

@Timmermans Roel could it be that ToolsAndEquipments security group is not assigned to the user?

MWO Tools: Resource (LOV) is not displaying on selecting Resource group | IFS Community

Also please check below post on how to enable DB Viewer on MWO (kinda’ cool feature for troubleshooting)

MWO Service (23R2) New Purchase Requisition | IFS Community

 

I hope this helps.

Userlevel 5
Badge +11

Hi @Marcel.Ausan 

The ToolsandEquipment security group seems to be assigned correctly.

 

I also had a look at the link you provided, I managed to get the Database viewer enabled for my profile but the table ‘Equipment Object’ remains empty - MWO says there is no data to be displayed. Which seems strange because I have multiple Serial and Functional objects. Or does it also require some kind of sync after the Initialization?

 

 I was unsure how the refresh of Purch part/inv part is relevant for my case but the Database Schedule did not exist, so I created it and scheduled it. If it doesn’t help, at least it won’t be an issue either I guess.

 

Any additional thoughts why the equipment table would be empty on MWO?

 

Best Regards

Roel

Userlevel 7
Badge +19

If your equipment table is empty, have a look at the sync rules. If you already have work tasks, their associated equipment should also be in MWO. And starting in 23R2 MWO Service uses Batch Sync, which would allow you to specify additional include/exclude filters that get applied on top of the default filter.

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