Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi, Is anyone familiar with this error we are receiving when trying to delete any resource from a few specific groups, but not all groups,  under the PERSONS tab in Resource Details?  We have checked/compared all the set up and we are clearly missing something.     ResourceDetails/PersonGroupForm (server error)Database error occurred. Contact administrator.Error details: [{"code":1400,"message":"ORA-01400: cannot insert NULL into (\"NORT1APP\".\"RESOURCE_AVAIL_SHIFT_TAB\".\"SHIFT_END\")"}] Thanks,Jo

Hi,I set up commit rules, but I cannot see them working.What should I do to make them work? Is it possible to commit activities for next 20 days?The image below shows the commit rules I set up.  Even after sending the full load, it is not committing the task for today.  

Hi Experts,I have created a lobby element as following.data source designer​​​​element designer: and the navigation as follows: and in here i can not set the target column with the data source column as what we do from mapped column and since it is disabled.Could you please guide me on how can we set this navigation?Thank you,Heshala.

Hi Experts , if you can help me to understand as what exactly needs to be done so that barcode can be rendered within a .rdlc report. We have a requirement where we want to have the barcodes for all the tasks under a request.Any suggestion is highly appreciated. RegardsAbhishek

Dears, I need IFS Cloud FSM Interface documents (User Docs to learn ) or any learning documents link also fine. Regards,Pinmaya

FSM to PSO via SmartclientWith multiple datasets in PSO, it seems that PSO is changing activity type colours/colors from one dataset to another. We want consistent activity type colors across all datasets. Looking at activity types in PSO, there aren’t any color customizations. This is an Install in one dataset, colored by Activity Type in the Gantt: And this is an Install in another dataset:There are no colors set in PSO for Activity Types:Guessing there is a simple explanation, something just got missed somewhere. Does anyone know why PSO is showing different colors for activity types in different datasets? Users have said they haven’t changed any local/personal settings. Worst case we can do a RAM change to select specific colors by activity type by dataset, but curious why we would have to do that and why PSO activity type colors are not consistent across all datasets. Thanks!

Hi all,We are having some issues regarding PSO activities AutoDuration.We have defined the following PSO parameter:           AutoDurationEnabledByDefault = FALSE In the PSO menu "Activity Types", we have defined the tab Auto Duration Enabled as FALSE for all activity types.   Despite having these parameters configured correctly, PSO is still adjusting the activities' durations, making them shorter or longer.Is there a parameter we might have missed? If not, can anyone help us understand why the durations are still being altered? Thank you, everyone.

PSO shows the resources incorrectly as available when they are not. PSO Region filters are not respecting the availability times.  It shows resource in Region if ANY past or future-dated availability exists. Current functionalityWe have 4 resources assigned to region AA1A. One resource is only available from 5/5/2025 – 5/25/2025. (This is filtered by adding the ‘valid from’ and ‘valid to’ dates in the scheduling resource regions). In PSO we are filtering the resources assigned to region AA1A and available for the next 7 days. The result still shows the resource who is only available in May as well, which is incorrect. The same issue exists when we use availability patterns as well.  Current time filter only applies to the resource shifts. This needs to be fixed so it will consider the availability of the regions as well, if filtered by the region

In PSO 6.13 and now 6.14, we are noticing that when recurring (daily, weekly, etc.) unavailabilities are created in PSO, the info and display on the Gantt is consistently skewed by 33m52s.  Has anyone seen this or can anyone offer ideas as to where this might be coming from? Thanks,Richard Gantt info Unavailability on resource

Hi Folks, I am trying to create predecessors task where the task have the parent ID.How to create it through baseline or XML Br can someone guide me.

Dear All, How we can add skill while creating one request and task as Inbound.Like I wan to show skill once the task is getting created through br. Regards,Pinmaya

 Facing a problem with an image in a custom report.As we need to draw a sketch on paper and take a photo of this drawing and put it in the report in a large space, we are losing resolution.Attached you can find the screen shot for the reference. The requirement is to capture picture and upload that.Do you have any solution what we can do to ensure that the photo doesn't lose resolution and is clear?Please suggest Thanks and regards Aishwarya Mishra

Hi, If a work task is transferred to a technician & he finishes his assignment using MWO, the assignment status becomes Completed but work task status is sometimes Work done & sometimes remain work started only. What’s the reason behind this? I want the manger to manually mark the task to work done. Also, can a new status be added in the list?

I want to disable my Scheduling Optimization Triggers relating to Pso_Service_Integration because they cause a failure in BPA Workflow (there is an implicit commit in the code).Assuming the customer uses Dispatch Console but not PSO, are there any issues here?

 I have 2 global codes (NOTE_TYPE_A and NOTE_TYPE_B). NOTE_TYPE_A is the parent code name for NOTE_TYPE_B.I have 2 combo boxes that populate their values; however, combo box B (NOTE_TYPE_B) is not dependent on combo box A (NOTE_TYPE_A).I have followed this link but it is still not working for me  

In the Person_Mobile table, the device OS version is stored (we are using iOS). However, we have seen where the mobile device has had recent iOS updates in the field but the iOS version is not updating in the tables. Is anyone aware of any iOS issues with FSM6 after a certain iOS update? We are in FSM 6u26.This is low hanging fruit here but we do use this data in a report to stay in compliance with our Mobile Device audits. Thanks,Daniel

When tasks are created with a commitment and then fixed to a time and date just outside of this, they remain visible until the commitment status changes to "Expired" when the commitment date and time is reached, at which point they disappear from the GANTT chart. The only way to restore them is to ensure the commitment period is extended at least until the planned time and the status remains "Active".Is it possible for the task to remain in PSO when the status changes to "Expired", or does this contradict the planning rules?

Hi All,I am facing an issue with  IFS_PSO user which is  creating records in Metrix run log with  run type as mass update not sure why records are getting creating with  old task id’s but nothing is updating on task level since those records are completed task or cancelled /new.No data sets are running related to the task to confirm something is updating by PSO broadcast and also verified all mass updated created  in fsm but could not able to identified from where this mass updated is triggering. kindly  help me to  identify  from where issue getting created.  Thanks,Durga

Hello, can you help me with translations in FSM Mobile? When you press and hold on a text field, the text options for the field are displayed. We currently use the PT-BR language, both on devices and in the user profile. On Android devices, the options are in the correct language, but on iOS devices they are displayed in English. What should be done so that the behavior of iOS is the same as that of Android (text in PT-BR)? 

Hello experts,I managed to do what was suggested by the friend in the following post:https://community.ifs.com/implementation-306/how-to-populate-dependent-dropdowns-in-fsm-fields-5568?tid=5568&fid=306I succeeded for FSM core fields. But for user_def fields I couldn't make this relationship.Am I doing something wrong or could it be a bug?Attn,

I have been advised that FSM 6 goes into extended support in January 2026 and then into restricted support in January 2029. However, I have not been given any further information on if this will incur additional fees, or what alternative products IFS have available other than IFS Cloud (which is a 7 x more expensive). Does anyone know anywhere I can find out more or know themselves?

Hi Team,Could someone please guide how we can create task level escalation.Like I am creating a task level escalation when the SLA is exceeded.Any baseline Br I can use ? Regards,Pinmaya

Env: 23R2 Request management Company business is delivery services. It is repetitive, calendar based. so, they creates recurring service programs and having cycle based schedules. Scenario:   Product 1 Product 2  Start date  Recurring schedule start date  Earlist start Latest Finish                Customer 1 2 weeks cycle  3 weeks Cycle  2025-2-12 2025-2-12 2025-2-12 8:00AM 2025-2-14 5:00PM Customer 2 1 week cycle    2025-2-12 2025-2-12 2025-2-12 8:00AM 2025-2-14 5:00PM Customer 3  1 week cycle  2 weeks cycle 2025-2-14 2025-2-14 2025-2-14 8:00AM 2025-2-14 5:00PM Customer 4 1 week cycle 2 weeks cycle  2025-2-11 2025-2-11 2025-2-11 8:00AM  2025-2-14 5:00PM                In this plan the delivery driver is having appointments on 11th,12th, 14th.Is there any screen/setting in IFS/PSO to balance his schedules automatically for each day if the driver is going on the same route and it is ok to have the

I am trying to create a lobby where list element has been taken to display all the tasks that has been dispatched.List Columns are Task ID, Task Description, Task StatusNow requirement is to add task id as hyperlink as when user click on task id then it should navigate to task screen, opening that task.Can anyone please suggest on this?

Hi Expert,I need to add newly created documentation to the Help → Documentation section in the FSM Help menu.Can anyone guide me on the feasibility of this and how I can go about doing it? Thanks!